Credit Analysis~ Collections ~ Customer Service ~ Financial Services

 

Offering approximately 7 years of comprehensive experience, specializing in the Automotive Financing industry ~ Track record of 70%+ recovery rate ~ Consistently rank in Top 10% Customer Service Representatives in both 30-day and 45-day collection performance ~ Six Sigma Greenbelt

Ø  Excel in applying solutions-focused problem solving approach toward all areas of collections, credit analysis, dealer wholesale, and contract funding

Ø  Proficient in reconciling and collecting delinquent accounts in high-volume inbound call center environment

Ø  Dynamic track record in mitigating risk and boosting profitability through proactive negotiations and diligent enforcement of scheduled collection campaigns

Ø  Committed to maintaining positive client relationships and providing quality service through diplomatic communications and negotiations

Ø  Effectively compile and analyze weekly and monthly management Loan Loss Reports in order to clearly evaluate and define portfolio performance

Ø  Adept in analyzing customer credit profiles and purchases in compliance with internal/regulatory guidelines; skilled in conducting monthly purchasing audits for compliance and additional experience in collaborating in dealer wholesale audits

Ø  Motivating leader experienced in training, coordinating and supervising Investigations and Funding teams, with focus on optimizing dealer satisfaction ratings while securing company interests

Ø  Computer-savvy, with proficiency in collection and database systems

 

 

Ford Motor Credit-Henderson, NV                                                                                          2003-2009

Collections Supervisor; 09/08 - 02/09

Credit Analyst; 08/05 - 09/08

Collection Account Representative; 10/03 - 08/05

 

Bachelors of Science, Telecommunications Management, DeVry University-Long Beach, CA; 2003

 

Six Sigma Greenbelt Certification, Ford Motor Credit Company-Henderson, NV; 2008

 

Date

 

 

 

Hyundai Motors

Address

City/State/Zip Code

 

Dear__________________:

 

I an extremely interested in being considered for a Credit Analyst position with your company, and am submitting my resume for review.  In advance, thank you for your time.

 

As demonstrated, I offer many years of experience in Credit and Collections.  The bulk of my experience has been in Automotive Financing; from 2003-2009 I built a progressive career with Ford Motor Company, promoting from Collection Account Representative and Credit Analyst to Collections Supervisor.  Illustrating my talents in this field, my achievements include:

 

Ö         A consistent 70%+ recovery rate

Ö         Ongoing Top 10% ranking in 30-day and 45-day collections

Ö         Successful experience in building and leading high-production teams

 

Complementing my vast industry experience, I am a Six Sigma Greenbelt.  Additionally, I offer a Bachelor of Science in Telecommunications Management.

 

As an employee, you will find that I am prepared to deliver both immediate and long-term results for Hyundai in controlling risk and maximizing financial performance, and that I am a driven professional committed to supporting you in achieving your objectives through superior performance.  I am confident that I could be a valuable asset as a member of the Hyundai Motors team, and look forward to interviewing with you in the near future.

 

Sincerely,

 

 

 

Yyyyyy x. yyyyyy