career profile

 

accomplished professional with more than 8 years experience in the residential construction industry. currently owns a business and desires to re-enter the workforce.  possess 18 years administrative experience such as filing, receptionist, data entry, ordering supplies, customer service, handling construction schedules, and working with city building departments. technically proficient in ms office and types 50 w.p.m.

professional experience

 

business development

     spearhead operations for a building permit service.

     prepare structural and design building plans and acquire building permits for clients in city building, planning, zoning, and fire departments.

     collaborate with management of client organizations to streamline permit application process.

     developed design and building plans and acquired permits for construction.

     prepared customer estimates and drawings and met with clients to help pick out materials based on their individual needs.

     administered customer accounts in target markets to help build business.

 

operations management

     supervised an office employee to ensure administrative tasks stayed on schedule.

     facilitated customer inquiries by telephone and routed faxes and emails.

     managed construction schedule by maintaining and updating activities on a daily basis.

     oversaw activities of 3 staff members.

     produced operational reports for review by management.

     managed inventory control by conducting stock checks and reporting any discrepancies.

     resolved customer issues and employees, serving as a liaison between customer service and warehouse employees.

 

administrative support

     processed customer orders and entered data for up to 200 orders daily.

     answered customer inquiries by telephone.

     maintained company parts list and handled all literature requests from customers and homeowners.

     participated in sales meetings and managed all sample and pop displays for sales personnel.

work history

 

eps, chino, ca                                                                                                                    2006-present

owner

 

splash pools, chino, ca                                                                                                     2000-2006

office manager

 

cross freight, industry, ca                                                                                                        2000

office manager

 

hayward pool products, pomona, ca                                                                           1992-2000

customer service representative

activities

 

queen of hearts, speaker/volunteer

church, volunteer

university of california, volunteer, fundraiser for cancer research