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yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000


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productive, quality-oriented customer service professional eager to contribute solid collections expertise, as well as exceptional account management and interpersonal relation skills toward optimizing operations of a progressive organization.

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ø  effectively define, develop and implement targeted action plans to maximize operational productivity and efficiency.

ø  exceptional ability to research and evaluate collection industry trends and use findings toward designing and executing innovative strategies.

ø  dynamic communication, presentation, relationship building and problem-solving abilities.

ø  excel at interacting with broad populations including senior management, staff and customers.

ø  highly versatile; quickly master new roles, responsibilities, technologies, and environments.

ø  facilitate smooth communication between staff and senior personnel and expedite workflow to attain objectives.

ø  demonstrate outstanding problem solving and active listening skills; diffuse difficult customer situations with tact and ease.

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degree in progress - lakeland community college, 2007-present

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hudson and keyse llc                                                                                                       2006-present

account manager

  demonstrate solid understanding of collections practices and principles in proficiently managing accounts and supporting all aspects of enterprise-wide operations.

  contribute advanced communication and analytical skills in proactively contacting the debtor and negotiating payments.

  conduct comprehensive research and analysis of different states collection laws.

  collaboratively working with customers, assist them in making the appropriate payment arrangements on their accounts.

  contact customers who are already behind on their payments, or customers who are showing high-risk behaviors, in order to educate them on their account terms, secure payment and determine the reason for their delinquency on their account.

  successfully work with customers that are extremely behind on their payments to negotiate full balance repayment or settlement plans.

  successfully promote superior service and exceptional customer satisfaction by developing effective financial plans, showing compassion and offering targeted solutions.


prior experience


us army                                                                                                                             2004-2008

gunner - kuwait & iraq

volt technical group                                                                                                           2003-2004

receptionist - various locations in beachwood, oh

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member - army national guard, 2001-present

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volunteer - seeing for sight, a charity that allows underprivileged children to obtain vision care

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