Dedicated and solutions-focused Management Professional eager to contribute extensive talents toward supporting a dynamic employer in optimizing bottom-line performance.
Sound knowledge of medical industry rules and regulations; enforce and improve policies to strengthen compliance and elevate service standards.
Analyze, create and execute administrative and operational procedures to eliminate redundancy, standardize workflow, accelerate output, and control costs.
Reputation for integrity, problem solving abilities, thoughtfulness and professionalism.
Superior blend of organizational, interpersonal, leadership, and communication skills; uniquely qualified as a professional medical translator.
Excel in developing, nurturing and maintaining strong relationships with governmental agencies, health care insurance providers, and managed care companies.
Adaptable and tenacious; quickly master new roles, responsibilities, technologies/software and environments.
Exemplary ability to work both independently and collaboratively, maintain confidentiality of files and documents, and train/develop highly productive employees.
Horizon Eye Care P.A., Cotswold Office, 2006 to Present
Practice Manager (2007 to Present)
Spearhead daily practice operations inclusive of policy and procedure development and implementation, staffing, office administration, and steering cohesive and collaborative efforts among management personnel and physicians.
Direct, motivate, schedule, manage, evaluate and supervise team of 7 employees.
Front Desk Supervisor (2008 to 2009)
Held accountability for hiring, training, and managing front desk employees including conducting performance appraisals.
Continuously analyzed, devised, and implemented process improvements to streamline administrative functions.
Trained and supported all departments within the practice to optimize and expedite daily workflow.
Accurately processed claims and monitored rejections from clearinghouse.
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Professional Experience continued
Check in/Check out Team Lead (2007 to 2008)
Quickly advanced to oversee check in and out procedures based on proven patient relations expertise, work ethic, and commitment to efficiency.
Trained, mentored, motivated and supported colleagues, assisting peers to complete daily tasks.
Patient Services Representative (2007)
Greeted patients upon arrival, reviewed and verified patient insurance information, collected and posted payments, and performed daily reconciliations.
Relied upon for fluency in Spanish to serve as onsite translator.
Retained by practice following completion of temporary assignment from 2006 to 2007.
Caduceus, Inc., 2004
Leveraged polished organizational, communication, and multi-tasking expertise to review patient accounts, interpret and explain bills to patients, and serve as translator for Spanish-speaking patients.
Proactively facilitated collections for 40+ doctors and hospitals from a broad scope of specialties.
Gayle Whittaker D.C., 2001 to 2003
Doctor s Office Assistant
Autonomously managed daily office operations encompassing insurance billing, accounts receivable, Workers Compensation claims processing, and collections from patients and insurance companies.
Bachelor of Science in Business, Healthcare Management (in progress)
Industrial Electronic Technician Engineer
TCI College of Technology, New York, NY, 1999
Microsoft Office Suite (Word, Excel, Access, Outlook, PowerPoint)
Hiring Agent Name
I am currently seeking a challenging career opportunity in a management capacity and am submitting my resume for your review. In advance, thank you for your time and consideration.
I bring to you a substantial background in the health care industry, exemplary expertise in developing and leading top-performing personnel, and an excellent blend of talents in clinical practice management, office administration, driving regulatory compliance, and relationship-building. To complement these qualifications, I offer first-rate accounts receivable, collections, organizational, claims processing, and critical thinking skills.
As a proactive contributor to your organization, you will find me to be a highly motivated professional and stellar leader committed to supporting you in achieving your objectives through superior self-initiative and unparalleled prioritization skills. I am confident that I could be a valuable asset to <insert name of organization>, and will call you later in the week to see if we can schedule a time to meet.
Yyyyyy x. yyyyyy
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