Yyyyyy x. yyyyyy

Job Posting: Public Affairs Specialist (Web Communication), Ann#: HHS-OS-2008-0649

Address: 0000 xxxxxx xxxx , xxxx , xxxxx 00000

Phone: (xxx-xxx-xxxx

Email: abc@xyz.com

Citizenship: COUNTRY

Social Security Number: XXX-XX-XXXX

 

 

Core Qualifications

 

Strategic Planning

Crisis Management

Organizational Leadership

Productivity/Efficiency Improvement

Joint Ventures & Alliances

Decision-Making

Best Practices & Benchmarking

Web and Portal Management

CMMI Process Engineering & Improvement

Quality/Risk Management

Business Intelligence/Analysis Center & IT Integration Project Leadership

Lean Six Sigma

 

 

Professional Experience

 

US Army - Address

Supervisor:  May Contact - Roberto Villahermosaxxx-xxx-xxxx

Hours:  40 per Week

Intelligence Security Command Lead Webmaster and Deputy IT Lead/GS-13; 4/2007-Present

 

Contribute strong leadership skills toward managing diverse IT projects utilizing various management methodologies include hybrid agile and cross-functional teams.  Successfully establish a solid record of adding value to the organizational missions and performances through process improvement, Lean Six Sigma and quality management.

 

Acquire and apply valuable technical knowledge and experience in internet/intranet web and portal redesign.  Effectively plan, coordinate and facilitate section 508 initiatives utilizing best practices and collaborating directly with G6 Chief Information Office (CIO), Public Affairs Office (PAO) and other major stakeholders.  Interface daily with Deputy Public Affairs Officer in public web content management, section 508 testing and editing.

 

Lead the accessible Web Redesign project, accomplishing numerous milestones.  Innovatively design and test web contents include web banners, buttons, and section 508 compliant web documents.  Conduct comprehensive review and analysis in order to identify and recommend designing of compliant web contents to support enterprise-wide military intelligence community.  Serving as the Web Design Subject Matter Expert for military intelligence community, spearhead section 508 compliant public web site redesign project and build a web template that incorporates multi-compliant framework.  In addition, prepare a web design plan incorporating the INSCOM branding.  Drive the development of a PERT chart for project overview and defining scope.  Collaborate with G6/CIO and PAO and provide weekly status report, exhibiting advanced communication skills.  Directly deliver and present the final project status report to the INSCOM Chief of Staff and G6 CIO.

 

 

 

 

page 1 of 4

 

Yyyyyy x. yyyyyy

Job Posting: Public Affairs Specialist (Web Communication), Ann#: HHS-OS-2008-0649

Social Security Number: XXX-XX-XXXX                                                                                  page 2 of 4

 

 

Demonstrate exceptional technological acumen and detail orientation in creating a how-to section on designing 508 accessible web documents for INSCOM staff elements and sub-units.  Proficiently improve and continue section 508 compliance web by designing and implementing web content management process, checklist and workflow diagram in collaboration with INSCOM CIO and PAO.  Initiate and execute INSCOM web compliance review team for checking 508, OPSEC, and other DOD regulations; members consisted of a selected representative from PAO, CIO, G3 OPSEC, and EEO.

 

Thoroughly monitor and review processes in order to identify and prioritize requirements built into the matrixes that comply with policies and standards.  Develop web usability test cases that incorporated with ease of maintenance made to priority requirement matrix.  Effectively set web improvement priorities by implementing Web Matrix capability and discovering most entry and exit point web pages.  Circumvent updates and backups during busy web access hours and high-traffic days of the week by analyzing hourly and weekly busy web access.

 

Strategically prepare and launch targeted plans to forecast capital resource requirements and cost estimation.  Oversee and train web development team on redesigning and regrouping menu items using an affinity diagramming technique, designing home page and creating a Work Breakdown Structure, playing an instrumental role in the development of top performing team members.  Redesign menu navigation bars, buttons, and animated library objects.  Reorganize web menu structure using the affinity diagram technique.  Create a baseline helpdesk SOP and institutionalization of the process and feedback system.  Serve as subject matter expert (SME) for LSS Database Improvement initiatives.

 

 

Lockheed Martin - Address

Supervisor:  May Contact - NAME, PHONE NUMBER

Hours:  XX per Week

IT Professional Services Contract Personnel to INSCOM Intelligence Web Services; 1/2006-4/2007  

 

Chosen to serve numerous roles to support enterprise-wide operations, including Senior Quality Assurance, Configuration Manager (QA/CM), and Web Developer.  Effectively documented baseline configuration items including Configuration Management Plans and Systems Requirement Statement.

Implemented workforce planning policy and guidelines and Helpdesk standard operating guidelines for the IT Development team, with strong focus on optimizing productivity, efficiency and performance.  

 

Managed the maintenance and development of web and portal sites, access account management, feedback, and helpdesk to NIPR, SIPR, NSA, and JWICS systems; identified and addressed existing and potential issues and created proactive upgrades and enhancements for optimal results.  Organized and facilitated weekly teleconference meetings with Horizontal Fusion Enterprise Architecture Review Board (ERB). 

 

Steered the design, development and implementation of the Process Engineering and Improvement web application for process improvement initiatives, quality control and team building efforts.  To optimize quality and risk management, developed and executed process monitoring and control model.  Created configuration management (CM) and requirement management (RM) applications to successfully monitor defects and requirement creep, demonstrating exceptional organizational and multitasking abilities in achieving operational goals and timelines.  Designed, distributed and analyzed a survey to ensure the project is in alignment with voice of customers (VOC).  Spearheaded diverse managerial activities, including interviewing IT job candidates as SME and creating candidates skill matrix to utilize pair-wise comparison as an integral decision-making tool.  Successfully developed and managed access membership for portal sites for the Army G2x Counterintelligence (CI), INSCOM G3/CI HUMINT and INSCOM G2x CI HUMINT Career Development Program.  Ensured deputy directors and portal management team were properly trained on the management of collaborative CI information technology.

 

 

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Yyyyyy x. yyyyyy

Job Posting: Public Affairs Specialist (Web Communication), Ann#: HHS-OS-2008-0649

Social Security Number: XXX-XX-XXXX                                                                                  page 3 of 4

 

 

GTE/DynCorp/CSC - 15000 Conference Center Dr.

Supervisor:  May Contact - Royce Snyder, 703-818-4771

Hours:  40 per Week

Contract Database/Software Engineer, DISA; 8/1999-1/2006

 

Serving as an integral member of the Systems Engineering Team, implemented Software Engineering Institute s Capability Maturity Model and Implementation (CMMI) process to help achieve a Level 3 certification.  Relied upon to lend expertise in leading a CMMI Initiative project for the Traffic Analysis and Billings group.  Strategically defined, developed and oversaw the design of software lifecycle into the Engineering Process Plan, Configuration Management Plans, and the Requirement Management Plan, instrumental to boosting productivity and efficiency.  Created and implemented a Test Plan, a Test Case template, requirement traceability matrices and incident report process, further illustrating ability to manage multiple functions. 

 

Exhibited strong leadership qualities in leading an Oracle Database Administration team performing various DBA tasks that included: data mining, modeling, and designing.  Proactively refined existing business rules and requirements by creating Use Case and Data Flow Diagram, utilizing Unified Modeling Language, VISIO and other modeling tools.  Demonstrated detail orientation and organizational skills in defining as-is; prepared a complete inventory of legacy DBMS (Oracle 8i/SQL/Oracle Designer/ Developer 2K).

 

Contributed sharp technological skills toward integrating Oracle DB/Crystal Enterprise/NetViz and other COTS into Intra/Extra network using HTML, Java script, and ASP to publish various file types on to the Web.  Evaluated and recommended various Business Intelligence (BI) Tools and designed new systems architecture, while ensuring seamless integration into the existing system.  Traveled to each customer s site to update and/or troubleshoot Client & Server system configurations, applying strong customer service and interpersonal relation abilities.  Designed an Oracle CM database to work interactively with NetViz Telemetry tool while steering the maintenance, administration, improvement and update of the DSN Web Reporting Server.  Closely monitored web accesses using log files and created weekly reports for system access by theater (Pacific command, European command, and Central Command) groups. 

 

 

Litton/PRC - 1500 Sunrise Drive

Supervisor:  May Contact - Terrell Dorsey, Retired (UNK)

Hours:  40 per Week

IV&V Engineer; 12/1997-8/1999

 

Conducted comprehensive review and analysis of various systems related to Y2K issues.  Effectively ensured the completion of Systems test scenarios prior to the execution of compliance testing.  Created test plans and test scripts, assembled test data, monitored tests and verified the results.  Built and established key relationships and liaised effectively with project leads to ensure smooth interface and a complete audit.  Analyzed file inventory system using Access and Oracle DB written in Visual Basic/C++/Cobol.  Completed Y2K Remediation for Report, Payroll, and Personnel Systems.  

 

 

Northern VA Community College - 3001 North Beauregard St. Alexandria, VA

Supervisor:  May Contact - David Lavis, 703-845-6255
Hours:  40 per Week

Multimedia/Instructional Center Technician; 6/1994-6/1997

 

Maintained all aspects of Audio Visual (AV) systems daily operations and managed hardware and software inventory system.  Steered the installation and upgrade of AV equipments including software to ensure proper integration of systems architecture.  

 

 

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Yyyyyy x. yyyyyy

Job Posting: Public Affairs Specialist (Web Communication), Ann#: HHS-OS-2008-0649

Social Security Number: XXX-XX-XXXX                                                                                  page 4 of 4

 

 

Effectively applied advanced communication and interpersonal relation skills toward training faculty, staff and students on the proper use of Audio Visual systems.  Prepared and delivered instructional presentations that required extensive use of Adobe Photoshop and various desktop publishing tools such as QuarkExpress and PageMaker for classroom use.  Contributed IT expertise toward monitoring and solving daily log of help requests.  

 

 

Education

 

Master Certificate of IT Project Management (In Process) - George Washington University

Master of Science in Management Information Systems - Strayer University; Final degree requirement Directed Research Paper completed 9/2008; 10/2008 Candidate with 3.75 GPA

Bachelor of Science in Computer Science - Park University, 5/2001 with 3.25 GPA

Associate of Applied Science in Programming Specialization in Information Systems Technology - Northern Virginia Community College, 6/1994

 

 

Training/Certifications

 

Certified Ethical Hacker & Network Penetration Tester

MCSE - Old Dominion University, Darden College of Education, 6/1998

 

 

Technical Skills

 

INSCOM Defense Knowledge Online (AKO/DKO) portal system; Microsoft Office Sharepoint Server (MOSS) portal; Oracle database; PL/SQL; Crystal Enterprise/ Seagate Info; Oracle CM database for Defense Systems Network Telemetry/Reporting System; Technical Support; Online Helpdesk Management; Enterprise Architecture Framework; Data Mining; Application Programming; Reporting System (Crystal Report 7.5); Vi, Nedit; Network Management System; SW Project Management; Web Design; HTML, ASP .net

 

 

Awards/Commendations

 

Army G2 LTG Kimmon s Coin and INSCOM Commanding General s Coin for excellent design and collaboration for U.S. CENTCOM and Senior Intelligence Officers Pre-deployment Conference interactive web site design support. 

Litton/PRC Above and Beyond Award for enthusiasm and passion for quality work products.

 

 

 

 

 

 

 

 

 

 

 

 

 

Page 4 of 4

 

Yyyyyy x. yyyyyy

Job Posting: Public Affairs Specialist (Web Communication), Ann#: HHS-OS-2008-0649

Address: 0000 xxxxxx xxxx , xxxx , xxxxx 00000

Phone: (xxx-xxx-xxxx

Email: abc@xyz.com

Citizenship: COUNTRY

Social Security Number: XXX-XX-XXXX

 

 

 

I am highly interested in being considered for the Public Affairs Specialist (Web Communication) position currently available.  With over 14 years IT experience in planning, directing and implementing critical projects, I am confident that I can make a positive contribution in this position.  To acquaint you with my qualifications, I am submitting my resume and KSA responses.  In advance, thank you for your consideration.

 

As demonstrated in the accompanying documents, I have built a successful career, progressing from a Software Engineer and IT Professional Services Contract Personnel to INSCOM Intelligence Web Services to my current title of Intelligence Security Command Lead Webmaster and Deputy IT Lead/GS-13 for the US Army.  I offer a comprehensive knowledge of web communication operations, administration and technologies, with a consistent track record of identifying, developing and executing new ideas and approaches toward generating results.  I excel in strategically managing resources to optimize productivity, efficiency, quality, and safety while containing and reducing operating costs.  A hands-on leader, I am highly effective in training, scheduling, developing, evaluating, and directing diverse technical and non-technical personnel.  I have successfully developed job descriptions and performance standards as well as operational policies and procedures instrumental to boosting performance levels.  To complement my successful professional background, I have completed extensive training in leadership and technology.  I am currently completing a Master Certificate of IT Project Management and a Master of Science in Management Information Systems.

 

As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  I welcome the opportunity to meet with you at your earliest convenience, and look forward to interviewing with you in the near future.

 

Sincerely,

 

 

 

Yyyyyy x. yyyyyy

 

Yyyyyy x. yyyyyy

Job Posting: Public Affairs Specialist (Web Communication), Ann#: HHS-OS-2008-0649

Address: 0000 xxxxxx xxxx , xxxx , xxxxx 00000

Phone: (xxx-xxx-xxxx

Email: abc@xyz.com

Citizenship: COUNTRY

Social Security Number: XXX-XX-XXXX

 

 

 

I would like to thank you for providing me the opportunity to interview with you and discuss the exciting (TITLE OF POSITION APPLYING FOR) position currently available.  Having gained a deeper insight into the job requirements and your objectives, I am confident you will find me a valuable asset in achieving your goals.

 

As discussed, I am an enthusiastic, disciplined team player eager to launch a successful career as a dedicated member of your staff.  I believe you will find my dynamic (LIST A FEW SKILLS/QUALIFICATIONS RELEVANT TO THE POSITION) skills vital to your operations and look forward to contributing to your success.

 

Should you have any additional questions, or to discuss future employment opportunities, please feel free to contact me at your earliest convenience.  Again, thank you for the enlightening interview.  I look forward to your response.

 

Sincerely,

 

 

 

Yyyyyy x. yyyyyy

 

Applicant:                                          Yyyyyy x. yyyyyy

Position:                                            Public Affairs Specialist (Web Communication)

KNOWLEDGE, SKILLS & ABILITIES (KSAs)

Question 3:  In the text box below, please give examples of an issue you have written and formatted specifically for a public Web site.

 

 

In my current position as Intelligence Security Command Lead Webmaster and Deputy IT Lead in the US Army, I write and format specifically for a public Web site.  I consistently identify and implement Lean Six Sigma and quality management ideas and approaches toward developing website techniques, protocols, standard operational procedures, and policies that play a key role in optimizing operational and financial performance.  Applying my extensive technical knowledge and experience in internet/intranet web and portal redesign, I have created the web contents in http://www.inscom.army.mil/Default.aspx.  In leading the accessible Web Redesign project, I innovatively designed and tested web contents include web banners, buttons, and section 508 compliant web documents.  I also conducted comprehensive review and analysis in order to identify and recommend designing of compliant web contents to support enterprise-wide military intelligence community. 

I also served as Section 508/255 Web and Portal Accessibility Subject Matter Expert and provided 508 compliance test reports and guidelines and recommendations to Military Intelligence Community.  I spearheaded section 508 compliant public web site redesign project and built a web template that incorporates multi-compliant framework.  In addition, I prepared a web design plan incorporating the INSCOM branding. 

 

Supporting my qualifications in writing and formatting specifically for a public Web site, I created and distributed Journals, a quarterly published online news magazine, and Insights, a monthly information e-publication which I received from the public affairs office to push out to web servers that were often not in compliance with section 508.

 

Serving as Section 508/255 Web and Portal Accessibility SME, I have effectively provided innovative, solutions-focused recommendations on website design and formatting.  I have re-formatted web files (.asp, .aspx, .PDF and .html) to meet the section 508 compliance mandates.  I proactively identified and resolved issues include adding alternate text to buttons and images.

 

Applicant:                                          Yyyyyy x. yyyyyy

Position:                                            Public Affairs Specialist (Web Communication)

KNOWLEDGE, SKILLS & ABILITIES (KSAs)

 

 

Question 7:  In the text box below, please discuss the role and use of social media in a government environment and describe your own experience in using social media on the Web.

 

With accountability for directly supervising quality assurance, configuration management and web design, I have effectively managed the utilization of social media on the Web.  Serving as an Administrator and Web Team Manager for the US Army Intelligence & Security Command s (INSCOM) Army Knowledge Online (AKO), I managed both an open and gated online community from 2007 to 2008.  

 

I proficiently created and configured in either open or closed communities.  I also conducted comprehensive reviews of various blogs and wikis tailored to the specific requirements that pertain to each Military Intelligence (MI) online community.  Applying my knowledge and experience of social media on the Web, I directly oversaw content security configuration to ensure compliance with DOD CAPCO specifications.  I carefully monitored social media to promote appropriate usage while supporting the smooth flow of communications.

To proficiently manage social media on the Web, I am relied upon to inspect and assess the various blogs and wikis.  I am in charge of ensuring they are tailored to the specific requirements that pertain to each Military Intelligence online community.  My technical expertise consistently proves instrumental in effectively supervising and supporting social media in a government environment. 

Applicant:                                          Yyyyyy x. yyyyyy

Position:                                            Public Affairs Specialist (Web Communication)

KNOWLEDGE, SKILLS & ABILITIES (KSAs)

Question 9:  In the text box below, please provide 1-2 examples of experience that supports your selection(s) for each answer choice selected. Indicate where this is reflected on your resume (i.e. identify the specific experience), but do not paste your resume here.

 

 

A key part of my jobs has been to continually assist senior staff with the review, layout and design of web content information to the general public.  I support them in monitoring and evaluating web design and content in order to determine, develop, recommend, and implement targeted policies and procedures integral to ensuring compliance with Section 508.

 

In my current position as Intelligence Security Command Lead Webmaster and Deputy IT Lead in the US Army, I created a proposal for a new web publication process utilizing best practices and leading a web redesign team in collaboration with Chief Information Office and Public Affairs Office and other stakeholders.  I effectively planned, coordinated and facilitated section 508 initiatives utilizing best practices and collaborating directly with G6 Chief Information Office (CIO), Public Affairs Office (PAO) and other major stakeholders.  I liaised daily with Deputy Public Affairs Officer in public web content management, section 508 testing and editing.

 

I was also appointed to lead the accessible Web Redesign project.  I collaborated closely with G6/CIO and PAO and provided weekly status reports, exhibiting advanced communication skills.  I supported senior staff with the review, layout and design of web content information to the general public.  I also delivered and presented the final project status report to the INSCOM Chief of Staff and G6 CIO.

 

Applicant:                                          Yyyyyy x. yyyyyy

Position:                                            Public Affairs Specialist (Web Communication)

KNOWLEDGE, SKILLS & ABILITIES (KSAs)

Question 11:  In the text box below, please provide examples of working on assignments with tight deadlines, competing demands and describe how you set priorities and handled the assignments.

 

 

As demonstrated in my progressive career, I have continually excelled in managing tight deadlines and competing demands.  Serving the geographically dispersed Military Intelligence community, the web team is frequently faced with competing priorities.  In order to appropriately set priorities and handle assignments, I thoroughly reviewed and analyzed Web metrics data which assisted me in reprioritizing. 

 

By carefully monitoring processes, I was able to identify and prioritize requirements built into the matrixes that comply with policies and standards.  I developed web usability test cases that incorporated with ease of maintenance made to priority requirement matrix.  I also effectively set web improvement priorities by implementing Web Matrix capability and discovering most entry and exit point web pages.  Thus, required updates and improvements on the highest entry pages are set to highest priorities.  I was also able to strategically circumvent updates and backups during busy web access hours and high-traffic days of the week by analyzing hourly and weekly busy web access.

 

In addition, when necessary, I appropriately planned and coordinated workflow and delegated assignments to optimize utilization of human capital and operational resources to successfully complete assignments timely and accurately.  My solid background in managing human resources has included responsibility for determining facility support and training requirements in order to develop and implementing strategic plans to maximize overall performance and achieve operational goals and timelines.

 

 

Applicant:                                          Yyyyyy x. yyyyyy

Position:                                            Public Affairs Specialist (Web Communication)

 

KNOWLEDGE, SKILLS & ABILITIES (KSAs)

Question 15:  In the text box below, describe a Web project that you have been responsible for in part or whole and the content strategies, solutions and how you worked with others during that experience.

 

 

Throughout my progressive career, I have repeatedly demonstrated my talent in managing Web projects.  My record shows repeated success, resulting in progressive increased responsibilities and promotions.  I have strong organizational skills with the ability to quickly diagnose unproductive workflows and processes and re-organize systems and workstations for maximum productivity.  I appropriately delegate, so that even the most ambitious tasks and projects are achievable through hands-on oversight and short-term objectives including steps with time frames.  I successfully analyze current processes, evaluate alternatives and options, and implement creative solutions to meet organizational objectives.

 

As a deputy IT Team Leader, my first effort was to transform the organizational mindset, which was a major obstacle to improving the existing web publication practices.  I proactively built and established a section 508 web redesign team and incorporated the new web publication communication plan and web content approval processes with public web redesign project.  I also proposed a web policy action team include representatives from CIO, PAO, OPSEC, EEO, and FOIA officers.  I worked directly with the representatives, building and establishing key relationships and liaising effectively with them to solicit their departmental perspectives into the implementation plan.  In addition, I collaborated and brainstormed with Deputy PAO to identify a readjustment in strategy to facilitate senior leaders buy-in.  We created prototypes of the new main home page design and successfully carried it out to approval process.

Serving as the Administrator and Web Developer for INSCOM Defense Knowledge Online (AKO/DKO) portal system and Microsoft Office Sharepoint Server 2007 (MOSS 2007), I successfully managed and resolved the geographically dispersed military intelligence (MI) community s major challenges in information sharing and provided web and portal collaboration capabilities.  Recognizing the importance of the IT Helpdesk s role in achieving the organizational mission, I formalized helpdesk processes, created baseline standard operating procedures (SOP) and master web templates, and developed a helpdesk performance management and web maintenance system.  Thus, I significantly improved team performances and user satisfactions and accomplished major organizational success.