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yyyyyy x. yyyyyy                                                    0000 xxxxxx xxxx , xxxx , xxxxx 00000



proficient it professional with over three years practical experience eager to contribute technical expertise, infrastructure capacity, strong project management and customer service skills in a challenging network administration/security assignment actively supporting an organization in maximizing performance.


career profile

ø  b.s., information systems security.

ø  comptia a+ certification.

ø  current assignment supporting federal aviation administration.

ø  expertise in network engineering user service and software operating systems.

ø  proven testing and troubleshooting capacity.

ø  cited for outstanding performance.

ø  record of progression to positions of increasing authority and responsibility.

ø  proficient in software, databases, operating systems and cabling issues.

ø  background in effective project management.

ø  capacity in helpdesk and end-user support.

ø  strong focus on exceptional customer service, quality and meeting organizational objectives.

ø  effectively interact with diverse groups and professionals at all levels.

ø  well-organized multi-tasker with strong detail orientation.

ø  adept in aligning it contributions with organizational objectives.

ø  enthusiastic team player.

ø  recently named webmaster for minnesota astronomical society.


professional experience

mori associates/lockheed martin, location                                                                                2008 c present

lan/wan administrator

       retained to provide end-user support and network/server administration for federal aviation administration central service area under national nisc ii contract.

       conduct wide-ranging daily it functions.

       facilitate account management.

       deliver end-user software/hardware support.

       ensure general system maintenance and upgrades.

       track and update record-keeping and systems management.


3m corporation, st. paul, mn                                                                                                        2006 c 2008

helpdesk technician   

       provided level 2 technical phone support inside 3m world headquarters it-helpdesk for all us/canadian divisions and new acquisitions.

       effectively processed 25+ calls daily.

       delivered well-received customer support and technical assistance in a tier 2 role.

       utilized multiple software applications for remote control and resolution of customer issues.

       facilitated support for lotus notes (multiple versions), blackberry pda's, windows mobile pda's and windows xp operation system issues.



itt technical institute, eden prairie, mn

bachelor of science, information systems security

computer and network systems minor, 2008 


krs computer & business school, bloomington, mn                       

comptia a+ certification course, certified 2000

fundamentals in pc hardware/software and networking


yyyyyy x. yyyyyy                                                    0000 xxxxxx xxxx , xxxx , xxxxx 00000





cover letter text






hiring agent name


company name


city, state   zip code


dear                   :


i am currently seeking a challenging career opportunity in an information technology network administration/security capacity and am submitting my resume for your review.  in advance, i thank you for your time and consideration.


as demonstrated in the accompanying resume, my professional qualifications include a b.s., information system security, and over three years of providing exceptional support to major corporations and the federal government. to complement this background, i possess demonstrated expertise in network administration, security, systems, helpdesk support, user coordination and utilization of multiple advanced software applications, as well as strong analytical, problem-solving and managerial capabilities.  as an employee, you will find me to be an enthusiastic and disciplined team player, committed to supporting you in achieving your objectives through superior performance. 


i am confident that i could be a valuable asset to your firm, and look forward to interviewing with you in the near future to further discuss my areas of experience and expertise that would be a contribution to your organization.









yyyyyy x. yyyyyy










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