career objective                              

results-driven administrative manager eager to contribute superior organizational, analytical, and customer service skills toward supporting the employer in optimizing revenue and operational performance

profile                                                

ø  offer numerous years of progressive experience in operational management and administration, with expertise in wholesale distribution

ø  facilitating client-focused, service-oriented environment vital to maximizing customer satisfaction and retention; successfully address and resolve escalated customer issues

ø  strategically planning and coordinating workflow and human resources for optimal coverage while containing labor costs

ø  demonstrated record of training and directing top-performing support teams

ø  dynamic communication, presentation, negotiation, and relationship management skills

ø  effectively identify and capitalize on opportunities to penetrate and develop markets in an environment of intense competition, shifting distribution channels, and challenging labor-management situations

professional experience                

thies distributing, lake worth, fl                                                                                              1979 c present

administrative manager (1990 c present)

pricing administrator (1985 c present)

         in recognition of superior performance, steadily progressed within company to achieve two concurrent positions entrusted with company-wide administrative management responsibilities for this multi-location beverage distributor

         successfully supervise, train, and schedule all administrative employees; create staff training manuals

         effectively compile, analyze, and communicate financial information related to accounts receivable, supplier rebates, collections, competitive customer pricing, promotions, new products, and price changes

         oversee accurate accounting of daily sales and cash receipts; perform periodic audits of trial balance, petty cash and point-of-sale inventory

         maintain vendor relations; communicate with supplier representatives regarding fob, price to retail and supplier rebates

         create and institute communication and documentation systems for use in all distributorships and corporate office

         develop and implement efficient driver settlement procedures; designed a successful promotion schedule format later adopted by other area distributors

         actively post prices with state beverage department and ensure compliance with florida beverage laws

         respond to customer inquiries and troubleshoot concerns to ensure high satisfaction levels

office manager (1979 c 1991)

         managed general office duties, sales administration, and driver settlement

         assisted in implementation of phone sales program, payroll compilation, and customer service for the lake worth distribution center

 

k mart enterprises regional office, insert location                                                                     1976 c 1979

southeastern regional trainer

         trained bookkeepers at stores throughout the southeastern u.s., administered employee evaluations and reviews, conducted area training classes and audits, and yearly inventory reviews at home office in detroit

 

education                                           

palm beach community college, palm beach, fl

coursework towards aa  degree in business and technical writing

ongoing professional development courses and seminars on management, personnel management, business law, and computer software training

 

 

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hiring agent name

title

company name

address

city/state/zip code

 

dear__________________:

 

i am currently seeking a challenging career opportunity in a insert job title capacity and am submitting my resume for your review.  in advance, thank you for your time and consideration.

 

as demonstrated in the accompanying resume, my professional qualifications include nearly thirty years of experience handling all facets of a broad range of administrative and managerial duties.  i excel at streamlining corporate and departmental processes, and have created innovative systems for information management and disbursement.  additionally, i possess strong accounting and analytical aptitudes.  i have effectively applied my skills and knowledge toward building highly proficient support teams and offering individualized guidance and training. 

 

as an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  i am confident that i could be a valuable asset to your company, and look forward to interviewing with you in the near future.

 

sincerely,

 

 

 

yyyyyy x. yyyyyy