yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000
abc@xyz.com

 

objective

solutions-focused, performance-driven senior it manager eager to contribute technical expertise as well as mvs / z/os mainframe software, data center operations, and applications / production support expertise toward supporting employer operations.

profile

ø  offer extensive it experience in all aspects of mainframe software support services and data center operations management, with various technical team lead duties.

ø  comprehensive background in planning, directing and implementing critical projects focused on innovative information technology and end-user solutions.

ø  results-driven leader who effectively builds, trains and leads top-performing teams.

ø  expertise in developing and executing strategic policies, procedures, processes, and methodologies to optimize performance.

ø  cost-effectively administer budgets and assets.

ø  proficiently steer projects from concept through delivery.

ø  dynamic communication, presentation, relationship building and problem-solving abilities.

ø  highly versatile; quickly master new roles, responsibilities, technologies, and environments.

ø  facilitate smooth communication between staff and senior personnel and expedite workflow to attain objectives.

ø  demonstrate outstanding problem solving and active listening skills; diffuse difficult situations with tact and ease.

career achievements

ø  generated cost-savings of $780k as a key project team member that eliminated multiple software licenses of sas software.

ø  personally assigned to a 2-member team to build a new starter system to run in new north austin data center for the state of texas account; successfully completed project within only 3 days.

ø  recognized for exceptional performance and achieved several management excellence awards for outstanding customer service.

ø  received appreciation awards as an mvs systems programmer for excellent service and support.

ø  independently installed a new z/os 1.8 operating system in 25 of 46 mainframe lpars; trained 2 staff members on implementing new z/os operating systems and installing by monthly put/rsu maintenance.

ø  boosted efficiency by updating and maintaining a detailed spreadsheet containing all software scheduled to be ordered and installed with scheduled dates by customer.

professional experience

ibm, dallas, texas                                                                                                                       2000-2008

system software services

  contributed project management and multitasking skills in managing supporting and maintaining 46+ mainframe lpars for customers across the us in 3 data centers.

  boosted productivity and efficiency of software installation by identifying, developing and implementing targeted strategies as the install team coordinator.

  drove hardware, software and operating system reviews, identified and addressed existing and potential issues and created proactive upgrades and enhancements for optimal results.

  defined and performed ad-hoc changes on a weekly basis for parmlib, jes2, and ptf fix levels.

  proactively attended and participated in weekly change meetings potential problems and special circumstances / issues.

 

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advantis subsidiary of ibm, dallas, texas                                                                                  1995-2000

data center operations manager (1996-2000)

  directly managed, mentored and motivated 30 employees and contractors, playing an instrumental role in the development of top performing team members.

  exhibited dynamic leadership qualities in overseeing day-to-day data center operations of over 25 mainframe lpars in large commercial multi-customer service oriented operations environment.

  cost-effectively allocated, administered and controlled budgets for purchase labor, focal point for vendor relations, and personnel management.

  optimized workflow and productivity by implementing rigorous recruiting process for vendor labor providing a standard interview questionnaire, eliminating the need for each shift manager to perform multiple interviews.

  ensured continuous communication between shifts and established a collaborative team environment conducive to achieving high levels of employee retention and job satisfaction.

special projects group team lead (1995-1996)

  directly managed 4-member team to work on special production control projects which consisted of implementing systems and production automation, updating and implementing ispf panels, clist and rexx.

  applied sharp business acumen and analytical skills in tracking, documenting and presenting projects using ms projects.

  led teams of operators and schedulers to perspective customer sites for due diligence work, further illustrating detail orientation and organizational skills.

 

prior experience

 

sears technology services/advantis, dallas, texas                                                                  1990-1995

technical production control / scheduling team lead

professional development/training

ibm's edge university - 20 e-learning courses and lectures under the dpe/sdm profile

ibm continuation education present courses - management, personal development and technical training classes

os/390 smpe facilities and implementation class

new managers training class, schaumburg, il

experienced managers training class, schaumburg, il

technical skills

programming languages: clist, jcl, rexx

operating systems: os/390, z/os, vm, dos, winnt/2000/xp

software: $avers, abend-aid, ca-1, ca-11, ca-7, cics, db2, debug, dfdss, dfsort, dfhsm, dfrmm, file-aid, infoman, iof, ibm utilities, ifasmfdp, jes2, jobtrack, jobscan, lotus notes, managenow,

microsoft office suite, opc (tws), qmx, racf, remedy, smpe, sndm, snds, syncom, syncsort, tom

hardware: 9672g5/g6, z900, z800, z990, z890, z9ec, z9bc, z10ec, z10bc

community activities

habitat for humanities, mckinney, tx

 

 

yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000
abc@xyz.com

 

 

 

 

 

date

 

 

 

hiring agent name

company

address

city/state/zip

 

dear _______________________________:

 

i am currently exploring new opportunities, and am interested in joining your team.  to acquaint you with my qualifications, i m submitting my resume for your review.  in advance, thank you for your time and consideration.

 

as illustrated by the accompanying resume, i have extensive experience in designing, developing and implementing innovative, technology-driven business solutions for diverse employers and their key clientele.  i excel in driving projects from concept and development through timely, cost-effective delivery, building and leading productive teams, defining and resolving inefficiencies, and optimizing overall operational performance.  i also possess strong communication skills vital to determining and responding to customer needs and forging proactive relationships. 

 

as a member of your team, i will consistently exhibit a strong commitment to quality and a dedication to playing a large role in achieving and surpassing goals.  i am eager to meet with you to discuss how my qualifications support your current and prospective needs, and welcome the opportunity to interview at your earliest convenience.

 

professional regards,

 

 

 

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