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Chin-Yi Hung
0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx
abc@xyz.com
Social Security Number:
Citizenship:
Veteran s Preference#
Vacancy Announcement: AN301858
Job Title:
CORE COMPETENCIES
Life-cycle Software Development, Software Requirement Definition, Application Design/Development, Application Testing, Software Deployment, Software Maintenance, Software Analysis, Programming, Administration, Operations, Information Management Systems, Database Administration, Project Administration, Quality Management, Systems/Process Development, Policy/Procedure Development, Organizational Structuring, Regulatory/ Procedural Compliance, Human Resource Management, Training, Strategic Business Planning, Communications, Public Relations, Consulting, Records Maintenance, Reports Drafting.
PROFESSIONAL EXPERIENCE
11/2001-12/2009
APPS DEVELOPER III - Subjects Matter Expert
Sprint Nextel Corporation
City/State (or address if provided)
Hours per Week:
Salary:
Supervisor: Name Phone: xxx-xxx-xxxx May
Contact: Yes or No
Sharp IT acumen and experienced in developing a broad scope of applications; design, test and implement corporate-wide Sales Escalation Tool application, allowing Business Care Solutions staff to track each request and transaction performed, ensuring timely and efficient resolution of each request. As a bonus feature, the application manages Escalation Rep productivity, including work flow, track activity and reporting. Hand-selected to serve as leader on the development of the Salesforce.com automation process. Effectively supervised all aspects of software life cycle, from the initial analysis of technical problems and recommendation of changes in procedure to developing plans to circumvent barriers and oversee the correction of identified problems. Oversee the design and develop an innovative procedure, effectively streamlining processes, saving resources and eliminating system downtime by 95%. Responsible for developing an innovative request management tool for Walt Disney World/Disney Land Resort telecommunication services. Design application to track created issues, distribute work requests, manage productivity, administrative user profile/permission, and run reports.
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Chin-Yi Hung Page 2 of 5
11/2001-12/2009
APPS DEVELOPER III - Subjects Matter Expert
Sprint Nextel Corporation
City/State (or address if provided)
Hours per Week:
Salary:
Supervisor: Name Phone: xxx-xxx-xxxx May
Contact: Yes or No
Actively develop and implement corporate-wide Strategic Care Specialists tool application, providing the functionality to track disputes created on accounts, manage Strategic Care Reps productivity, monitor customer relationships, resolve disputes, and detailed reporting. Drive the development of an innovative Sprint Fanview activation tool application, designed to allow NASCAR fans to activate and deactivate racing scanner during the race track period. Successful develop shipment warehouse automation tool application that streamlines user management operations, allowing system administrator to add a new user, edit user information, enable user, and re-set user s password. Strategically enhance Sales Support Tool application to minimize costs, lower cycle times, and assure revenues by providing Sales Support with quality assurance, workflow, managing follow-ups, and activity/productivity tracking. Drive the development of an innovative Business Base Coverage refresh program to resolve the bottleneck of current inefficient processes, reduce the number of resource requirements and reduce system process complexity. Successfully implement program in record time, a 90% improvement, and received recognition from the business marketing group for exemplary performance. Responsible for the designed, development and deployment of a detailed web-based finance application, allowing users to monitor fulfillment queues, resolve any invoices issues, reconcile finance reports, and resolve matching price discrepancies. Program saved the company millions in discrepancies. Effectively design and develop web-based administration application, facilitating user updates to both dealer and sales manager profile, stop daily activation report of associated dealer order activity, and stop advanced shipping notification alerts for shipped orders. Strategically design and develop proactive email/text notification program to contact customers in a timely manner regarding the successful fulfillment order, delays and return orders. Notification program reduced costs in customer service calls and man hours. Effectively enhance an existing sales-specific application inside a sales portal, allowing sales staff to analyze system requirements, review existing business processes and implement software applications.
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Chin-Yi Hung Page 3 of 5
06/1994-10/2001
Sr. Programmer/Analyst
CommSoft Data System Inc.
City/State (or address if provided)
Hours per Week:
Salary:
Supervisor: Name Phone: xxx-xxx-xxxx May
Contact: Yes or No
Spearheaded a broad range of highly complex analyst operations for large client accounts. Actively served as Senior Programmer for Nextel Communications, Inc., successfully developed, tested and executed an innovative e-commerce Robust Value-Added Distribution System (RVAD), running on the Tomcat Web Server and Oracle Database Server. Specifically designed the system to allow users to reconcile orders and resolve order errors in a timely and efficient manner. Developed program using HTML/XML, Java Servlet/JSP, JavaScript, SQL, JBuilder, and Dreamweaver. While working for client Enterprise Information Solutions, Inc., Successfully designed and implemented a State Highway Traffic Monitor Systems (SHA-TMS), running on the Internet Information Server (IIS) and Oracle Database, allowing users to track traffic count request status. Program developed using HTML, ASP, VBScript, JavaScript, Remote Scripting, ADO, and ODBC. Strategically built interactive web applications on behalf of the State Highway Traffic Trends System (SHA-TTS), allowing users to monitor traffic trend in great detail. Utilized VB/ADO to access information on the Oracle Server and ASP objects, including Response, Request, Session, and Application objects, in the development of the program. Served as Senior Programmer/Analyst for MCI WorldCom, Inc., efficiently developed web-based WorldCom Network Service Provisioning System (NSPS), successfully allowing users to request service orders through Access Request Management System (ARMS) and quickly process order confirmations into Network Service Provisioning System database, using ASP, VBScript, JavaScript, ActiveX, COM, ADO and ODBC. Drove the development of a Microsoft s IIS application that strategically incorporates MCI Access Request Management System daily downloaded reports. Developed application in Visual Basic by using Visual Basic ADO control, ActiveX control, Web Browser control and Internet Control, and ODBC driver connect to Oracle database. Successfully drove the development of a real-time Client/Server based Data Shuffle Engine System, running on the NT Server to extract mainframe data through FTP and download all information into Oracle database. Program developed using Visual C++/Visual Basic, utilized ODBC connect to Oracle Server. Actively participated in the life-cycle development, from technical requirements to functional specifications and system implementation. Responsible for developing and coding an interface module for commlink software based on industrial standards and mechanized access service request specifications, successfully providing user capabilities to construct the telecommunication bills, order Access Service Request (ASR) services, and provision circuit systems. Strategically led the testing of a Service Request Loader application, through the utilization of Visual C++. Implemented the application, which provided a file/data transfer capability, a database import/export capability and a job scheduling capability to allow for unattended operation.
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Chin-Yi Hung Page 4 of 5
02/1992-05/1994
Programmer/Analyst
Racal-Guardata Inc.
City/State (or address if provided)
Hours per Week:
Salary:
Supervisor: Name Phone: xxx-xxx-xxxx May
Contact: Yes or No
Successfully designed and developed an innovative network data security system through the utilization of C and Assembly language. Responsible for organizing access control, data encryption/decryption, message authentication, key data records format design, and database size evaluation in support of overall objectives.
EDUCATION
University of Maryland
Master s of Science
Major in Computer Science
Baltimore County, MD
Graduated, 1995
University of Maryland
Master s of Science
Major in Electrical Engineering
Baltimore County, MD
Graduated, 1990
High School:
Degree: Diploma
Date Earned:
TRAINING and PROFESSIONAL DEVELOPMENT
Servlets & JSP Development with Rational
Application Developer (RAD v7.0), 03/2009
Web Services Development Using Rational Application
Developer (RAD v7.0), 02/2009
Developing Enterprise Java Beans (EJB), 05/2008
WebSphere Portal v6 Programming - 02/2008
WebSphere Portal Server 6.0 Administration and
Deployment, 01/2008
BEA WebLogic Server 9.2: System Administration, 08/2007
Introduction to ASP.NET in C#, 07/2005
Oracle9i Reports Developer: Build Reports, 04/2005
Oracle9i Forms Developer: Build Internet
Applications, 02/2004
Oracle9iAS: Basic Administration Ed 2, 02/2004
HTML, Java Script Programming and Web Tools, 09/2003
Advanced WebLogic 7.0, 04/2003
XML for Java Programmers, 02/2003
Enterprise Java Beans: Hands-On, 11/2002
Java and XML Application Development: Hands-On,
08/2002
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Chin-Yi Hung Page 5 of 5
CERTIFICATIONS/CREDENTIALS
Sun Certified Java Programmer
Sun Certified Web Component Developer for J2EE
AWARDS
Excellence Award, 06/2008
Excellence Award, 09/2007
Excellence Award, 02/2006
All Star Award, 08/2004
VAD Recognition Award, 09/2002
TECHNICAL SKILLS
Languages: ASP.NET, VB.NET, C#, ADO.NET, C/C++, ASP, Visual Basic, VBScript, Java, JavaScript, XML, HTML, CSS, SQL, PL/SQL
Java Technologies: JSP, Servlet, Java Beans, JDBC, J2ME, JNDI
Database: Oracle, SQL*Plus, SQL Server, SSMS, SSIS, MS Access, TOAD, ODBC
Software/Tools: Intellij, Ant, Dreamweaver, JBuilder, WebLogic, WebSphere, IIS, Oracle Application Server, Tomcat, PVCS, Test Directory, Synergy CM, SQL Loader, Visual Studio.
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