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yyyyyy x. yyyyyy po box 0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx
objective
proficient information technology support professional eager to contribute advanced education, technology, counseling, project management and business support expertise in a challenging assignment.
career profile
ø bs in computer information systems and currently studying for ma in counseling.
ø over 12 years of it, training, support and performance evaluative experience.
ø knowledgeable in systems analysis, testing, quality assurance and application implementation.
ø effectively interact with diverse groups and professionals at all levels.
ø well-versed in application and asset migration.
ø strong abilities in software troubleshooting and correction.
ø well-organized multi-tasker with strong detail orientation.
ø adept in aligning it contributions with organizational objectives.
ø enthusiastic team player and contributor to organizational proficiency.
ø outstanding capacity to develop and implement advanced applications.
ø in-depth community volunteer involvement.
technology skills
fair isaac s blaze, linux, sql, oracle, websphere application server, hp loadrunner technologies (controller, vugen, analysis and diagnostics), simple object application protocol, java, ibm crossworld technologies, monk, bapi, idocs
professional experience
caterpillar financial, nashville, tn 2002 - present
e-business support analyst 2010 - present
provide round-the-clock support for global customers in quoting, credit applications and documentation.
develop credit-scoring policies to interface with global credit bureaus and webservices.
saved over $100,000 by replacing obsolete software and developing database retrieval systems.
qa performance engineer 2006 - 2010
developed standards and procedures to address qa testing.
provided load, stress and volume testing for financially-significant applications.
coordinated with application owners, vendors and technical staff to identify and resolve data bottlenecks.
trained junior performance testing analysts on hp loadrunner technologies.
integration developer 2002 - 2006
integrated multiple disparate financial systems utilizing ibm crossworld technologies.
supported webservice applications and coordinated with businesses to develop system specifications.
developed organizational control framework and trained administrators in its operation.
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yyyyyy x. yyyyyy
page two
accenture, inc, reston, va 2001 - 2002
integration architecture consultant
engineered message handling framework to assist developers with error-handling.
devised transaction restart framework to manage corrupted transactions.
egate seebeyond architecture trainer
authored training materials for over 30 developers on proprietary egate monk language.
egate seebeyond application development
created technical specifications and 10-15 interfaces for department of defense sap technologies.
performed pre-deployment integration testing for approximately 30 interfaces.
education
trevecca nazarene university, nashville, tn
currently pursuing master of arts degree in counseling
grambling state university, grambling, la
bachelor of science, computer information systems, magna cum laude, 1999
other experience
have also been employed by caterpillar, inc., designing databases and access generators, developing questionnaires, designing prototypes and analyzing integration tools; and by meharry medical college elam mental health center as a substance-abuse counselor intern providing encouragement and therapy to women with addictions.
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