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Siobhan Simpson
P.O. Box 0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx
abc@xyz.com
Social Security Number:
Citizenship:
Veteran s Preference#
Vacancy Announcement: HHS-CM-2010-0175
Job Title:
CORE COMPETENCIES
Healthcare Administration, Management, Home Health Care Operations, State/Federal Regulatory Compliance, Program Management, Policy/Procedure Assessment, Policy/Procedure Revision, Strategic Planning, Goal Establishment, Client Support, Patient Services, Efficiency Improvements, Program/ Management Analysis, Operations, Information Management Systems, Database Administration, Data Generation, Project Administration, Accreditation Preparation, Administrative Operations, Operational Procedure Revision, Troubleshooting, Communication, Multi-tasking, Prioritization, Organization, Problem Solving, Staffing, Training, Incentive Program Development, Work Scheduling, Employee Evaluations, Personnel Mentoring, Systems/Process Development, and Human Resource Management.
PROFESSIONAL EXPERIENCE
12/2007-10/2008
Assistant Administrator
PHC Services, Ltd.
Yonkers, New York
Hours per Week:
Salary:
Supervisor: Name Phone: xxx-xxx-xxxx May Contact: Yes or No
Strategically collaborate with Clinical Management in the coordination of all services rendered by direct service workers to patients and families. Consistently ensured direct care worker compliance with New York State Department of Health compliance regulations. Successfully provide detailed reports on all patient care issues and quarterly unusual occurrences. Generate record reviews for the Professional Advisory Committee/Quality Improvement Committee. Proficiently collaborate with contract agencies to ensure fulfillment of contractual requirements of participation. Consistently develop agency objectives, standards of care and policies/procedures to ensure quality patient services. Efficiently draft the first Human Resources Manual for the company.
Page 1 of 4
Siobhan Simpson Page 2 of 4
2/2006-11/2007
Program Manager
Selfhelp Community Services, Inc. (LHCSA)
New York, New York
Hours per Week:
Salary:
Supervisor: Name Phone: xxx-xxx-xxxx May Contact: Yes or No
Actively managed all home health care service operations, including the supervision of 18 employees and 2 managers. Effectively hired, trained and directed staff and actively collaborated in Human Resource operation functions such as evaluating work schedules/priorities, conducting annual/quarterly performance evaluations, implementing incentive programs, and interviewing prospective candidate for positions. Monitored all paraprofessional field staff training programs to ensure workforce skills are aligned with contractual standards and corporate goals. Maintained compliance with New York State Department of Health regulations and sub contractual guidelines for procurement of home health services. Collaborated with Managers in planning, developing and analyzing all departmental objectives focusing on strategic, operational and financial goals to improve service delivery. Strategically assisted in the development of operational practice guidelines with the Director of Patient Services. Actively served on the Professional Advisory Committee, Performance Improvement Team, Risk Management Committee, and Robin Hood strategic planning team. Proficiently tracked all operational data for the Professional Advisory Committee and Performance Improvement Team. Successfully redesigned the compliance process to enhance efficiency, optimum use of staff and increased productivity. Communicated, problem solved, and represented the Agency at partnering meetings for 16 contract vendors.
11/2005-2/2006
Residential Manager
Devereux Foundation, Inc.
Red Hook, New York
Hours per Week:
Salary:
Supervisor: Name Phone: xxx-xxx-xxxx May Contact: Yes or No
Actively served as Manager of all operations on behalf of a residential treatment house. Consistently ensured compliance with all New York State Office of Mental Retardation and Development Disabilities regulations. Effectively trained all program staff in ISP methodology and student tracking. Skillfully maintained appropriate staffing ratios throughout the residence, including benefit use and overtime. Strategically compared controversial program components to program policies to meet individual care plan for students. Proficiently recommended and developed alternative approaches for modification.
Page 2 of 4
Siobhan Simpson Page 3 of 4
7/2001-7/2005
Program Manager
United Hebrew Geriatric Center, Inc/ Azor, Inc.
New Rochelle, New York
Hours per Week:
Salary:
Supervisor: Name Phone: xxx-xxx-xxxx May Contact: Yes or No
Effectively managed a diverse workforce of 300 home health aides and professional staff of 4. Assist in successful unionization of the Agency with 1199. Successfully administered incentive programs and activities, fostering self-development and growth of office staff. Consistently collaborated with Nurse Educator in the design of training modules for HHA/PCA's, ensuring success of in-service training programs and 100% attendance. Served as Operational Manager home health care services, ensuring compliance with New York State Department of Health regulations. Actively contributed in the development of departmental objectives, strategically focusing on organizations' business and financial goals to improve service delivery. Responsible for tracking and trending all operational data for the Professional Advisory Committee. Report to the Director of Patient Services and Chief Operational Officer for United Hebrew Geriatric Center on all program activities and issues. Developed client and employee satisfaction surveys to monitor and improve quality of service and work life. Consistently ensured delivery of quality customer service vital to sustaining and growing clientele base.
3/1996-11/2002
Land Acquisition Officer/Project Manager
CASM Development Group, LLC.
Bronx, New York
Hours per Week:
Salary:
Supervisor: Name Phone: xxx-xxx-xxxx May Contact: Yes or No
Spearheaded all project management operations, from buyer preferences, cost constraints and design concepts to site selection, analysis, and constraint evaluation. Efficiently researched market demographics for prospective buyers based on lifestyle characteristics and preferences. Responsible for matching housing preferences and strategic plan concepts with buyer lifestyle characteristics. Actively collaborated in the preparation of all soft and hard costs for the project.
5/1990-4/1995
Acting Director/Academic Advisor
Center for Academic Advisement & Testing
Old Westbury, New York
State University of New York, College at Old Westbury
Hours per Week:
Salary:
Supervisor: Name Phone: xxx-xxx-xxxx May Contact: Yes or No
Reporting directly to the Vice President of Academic Affairs, strategically developed, implemented and managed an innovative academic advising program for 2000 freshmen and transfer students, with declared and undeclared majors. Successfully updated all data collection and analysis policies/procedures, effectively improving student data accounting and reporting systems. Organized program updates, successfully improving the access and accuracy of numerical analysis and report generation. Drove the preparation and assessment of the Academic Advising Office budget, acquisitions and personnel.
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Siobhan Simpson Page 4 of 4
EDUCATION
Colorado Technical University
Denver, CO
M.S.M. Project Management
3/2010
University of Phoenix
Phoenix, AZ
M.A. in Healthcare Administration
3/2007
University at Albany, Rockefeller College
Albany, NY
M.A. in Public Affairs & Policy
5/1987
State University of New York, College at Oswego
Oswego, NY
B.A. in History & Public Justice
6/1984
High School
Degree: Diploma
Date Earned:
CERTIFICATIONS/CREDENTIALS
Business Management Certificates; Colorado Technical University
Change Management Certificates; Colorado Technical University
Project Management Certificates; Colorado Technical University
Labor Relations Certificate; School of Industrial Labor Relations at Cornell University, 5/1993
Professional Associations and Licenses; American College of Healthcare Executives, 2007-2009
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Siobhan Simpson
P.O. Box 0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx
abc@xyz.com
Social Security Number:
Citizenship:
Veteran s Preference#
Date
Hiring Agent Name
Title
Company Name
Address
City/State/Zip Code
Dear__________________:
I am currently seeking a challenging career opportunity in a [Insert Job Title] capacity and am submitting my resume for your review. In advance, thank you for your time and consideration.
As demonstrated in the accompanying resume, my professional qualifications include Healthcare Operations, Administrative Support and Program Management. An examination of my credentials will confirm that I am a skilled professional who thrives in a challenging work environment. I am driven, independently motivated, and results-oriented. I enjoy a challenge and work hard to achieve success. It is my practice to operate within a strict conduct of professionalism and integrity with my clientele. To complement this background, I offer dynamic communication, organization, administration, and relationship management skills.
As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your company, and look forward to interviewing with you in the near future.
Sincerely,
Siobhan Simpson
Siobhan Simpson
P.O. Box 0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx
abc@xyz.com
Social Security Number:
Citizenship:
Veteran s Preference#
Date
Contact Name
Company Name
Address
City/State/Zip Code
Dear _______________________________:
I would like to thank you for providing me the opportunity to interview with you and discuss the exciting [Insert Job Title] position currently available with your company. Having gained a deeper insight into the job requirements and your objectives, I am confident you will find me a valuable asset in achieving your goals.
As discussed, I am an enthusiastic, disciplined team player eager to launch a successful career as a dedicated member of your staff. I believe you will find my dynamic Healthcare Operations, Administrative Support and Program Management skills vital to your operations and look forward to contributing to your success.
Should you have any additional questions, or to discuss future employment opportunities, please feel free to contact me at your earliest convenience. Again, thank you for the enlightening interview. I look forward to your response.
Sincerely,
Siobhan Simpson
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