Yyyyyy x. yyyyyy

xxx-xxx-xxxx                                                                                   abc@xyz.com

 

Career Objective                                                                                            

Proficient IT Professional eager to contribute technical expertise as well as strong project management and communication skills toward actively supporting an organization in maximizing performance.

 

Profile                                                                                                              

Ø  Offer professional and academic IT experience in planning, directing and implementing critical projects focused on innovative information technology and end-user solutions.

Ø  Results-driven leader who effectively trains and leads top-performing teams.

Ø  Expertise in developing and executing strategic policies, procedures, processes, and methodologies to optimize performance.

Ø  Dynamic skills in client interfacing, facilities planning/provisioning and vendor relations.

Ø  Proficiently steer projects from concept through delivery.

Ø  Comprehensive leadership experience, education and technical acumen in providing IT solutions for: Network Security, LAN Maintenance, User Training, System Troubleshooting, Backups and Re-imaging, Desktop Support, Project Management, Application Installation & Problem Documentation.

Ø  Willing to travel and relocate.

Ø  Active DoD Secret Security Clearance.

 

Professional Experience                                                                               

Defense Information Systems Agency (DISA) - Falls Church, VA                                     2007 - 2008      

IT Specialist Intern

  Proficiently applied advanced project management principles toward optimizing planning, coordination, installation, and maintenance of Windows 2003 Server products/equipment for maximum performance.

  Improved data quality within Computing Services by initiating, developing and implementing the Data Strategy Project utilizing Lean Six Sigma principles.

  Resourcefully created the System Security Authorization Agreement (SSAA) documentation to support security accreditation requirements for network engineering objectives, illustrating strong communication abilities in achieving operational goals and timelines.

  Collaborated with working groups and product teams in conducting comprehensive review and analysis of requirements for new systems, equipment and software procurements.

  Exhibited exceptional IT knowledge in proactively supporting the creation of innovative solutions to meet the challenges of network design, mobile communications, data service requirements, and Internet and network signaling protocols.

 

Department of Defense (DoD) - Robins AFB, Warner Robins, GA                                    2004 - 2007

Aircraft Systems Technician

  Steered the maintenance and repair of F-15 jet aircraft engines and propulsion systems on $150 million aircraft for the Air Force.

  Identified and addressed existing and potential engine system and component issues and created proactive upgrades and enhancements for optimal results.

  Relied upon to lend expertise toward actively training and mentoring new technicians, playing a solid role in supporting the development of top-performing team members.

  Provided daily status updates on repairs and outcomes of troubleshooting to senior management.

  Utilized diverse computer systems to document maintenance tasks, ensuring strict compliance to government policies and publications.    

 

U.S. Air Force - Robins AFB, Warner Robins, GA                                                            2000 - 2004

Aerospace Propulsion Technician

  Strategically planned, coordinated and managed major inspection phases to successfully organize aircraft for quality assurance verifications.

  Spearheaded diverse administrative activities including training, performance evaluation and supervision of 10 junior technicians to ensure compliance with mission critical objectives.

  Steered engine maintenance including minor tear-down, inspection, repair, and build-up, contributing strong technical and problem solving abilities.

  Demonstrated detail-oriented skills and sharp technological acumen in completely and accurately documenting work on forms, spreadsheets, and Core Automated Systems (CAMS) computer terminals.

 

Page 1 of 2

Kenneth J. Whitaker                                                                                                     page 2 of 2

 

 

APCO - Atlanta, GA                                                                                                       1999 - 2000

Claims Processor

  Applied advanced communication skills toward acting as first point of contact in diplomatically responding to customer inquiries, troubleshooting problems and processing up to 150 payment transactions daily.

  Demonstrated exceptional computer talents in actively supporting the training of new team members on payment processing practices and the internal software program.

  Recognized for exceptional performance and for consistently exceeding quotas and productivity standards.

 

CSX Financial Services - Jacksonville, FL                                                                       1997 - 1999

Customer Account Representative

  Conducted comprehensive review and analysis of customer billing issues, and identified and implemented prompt and effective solutions.

  Reduced financial losses up to $5,000 per month through successful payment negotiations on delinquent accounts.

  Contributed multitasking and analytical skills in resolving claim number discrepancies, reconciling claim amounts, and addressing contract errors.

 

Education                                                                                                         

Bachelor of Science in Information Technology - Macon State College (Macon, GA)

Bachelor of Science in Aeronautics / Management - Embry-Riddle Aeronautical University (Warner Robins, GA)

Associate of Science in Business Administration - Georgia Military College (Milledgeville, GA)

Diploma - Air Force Management School (Robins AFB, Warner Robins, GA)

 

Professional Development                                                                           

CCNA Bootcamp 

Lean Six Sigma Greenbelt Training 

IT Project Management 

Client/Server Technology 

Telecommunications 

Web Development Fundamentals 

Intro to Customer Service 

Interpersonal Skills

DoD Information Assurance

 

Certifications                                                                                                  

CompTIA A+

CompTIA Network+

 

Technical Skills                                                                                              

  Hardware: Dell, IBM PCs, Servers, Laptops, Modems, Network Cards, Motherboards, Printers, Cisco Hubs, Routers, Switches

  Networking: LAN/WAN, TCP/IP, Ethernet

  Operating Systems: Windows XP / 2003 Server / Vista, UNIX, MacOS

  Applications: MS Office, FrontPage, Norton AntiVirus

 

 

 

 

 

           

     

 

 

Yyyyyy x. yyyyyy

xxx-xxx-xxxx                                                                                   abc@xyz.com

 

 

 

 

 

 

 

Date

 

 

 

Hiring Agent Name

Title

Company Name

Address

City/State/Zip Code

 

Dear__________________:

 

I am currently seeking a challenging career opportunity and am submitting my resume for your review.  In advance, thank you for your time and consideration.

 

As demonstrated, I offer both professional and academic experience in designing, developing and implementing innovative, technology-driven business solutions.  I excel in driving projects from concept and development through timely, cost-effective delivery, training and leading productive teams, defining and resolving inefficiencies, and optimizing overall operational performance.  I also possess strong communication skills vital to determining and responding to customer needs and forging proactive vendor relationships. 

 

As a member of your team, I will consistently exhibit a strong commitment to quality and a dedication to playing a large role in achieving and surpassing goals.  I am eager to meet with you to discuss how my qualifications support your current and prospective needs, and welcome the opportunity to interview at your earliest convenience.

 

Sincerely,

 

 

 

 

Kenneth J. Whitaker