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Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx
Social Security Number:
Citizenship:
Veteran s Preference#
Vacancy Announcement:
Job Title:
CORE COMPETENCIES
Human Resource Administration, Administrative Support Operations, Policy Enforcement, Procedural Compliance, Office Management, Personnel File Audits, Personnel Training, New Staff Orientation, Orientation Material Development, Office Inspections, Personnel Record Management, Time/Attendance Records, Written Correspondence, Filing, Federal/State/Agency Compliance, Relationship Management, Organization, Administration, Written/Verbal Communication, Client Services, Agency Communication, Multi-tasking, Problem Solving, Audits, Website Maintenance, Mail Handling/Distribution, Multi-line Phone System Management, and Editing.
PROFESSIONAL EXPERIENCE
09/2008-Present
Student Assistant (OA)
GS-303-04
U.S. Secret Service
Office of Training- James J. Rowley Training Center
Washington, DC
Hours per
Week: 25
Salary:
Supervisor: Name Phone: xxx-xxx-xxxx May Contact: Yes or No
Hand-selected to coordinate all administrative activities in preparation for the Student Review Board reports. Skillfully review, edit and modify SRB reports, ensuring accuracy and completeness for final submission to the Special Agent in Charge or Assistant Special Agent in Charge. Facilitate productive communication with JJRTC Legal Section, Student Affairs and supervisors in the preparation of sensitive documents, examination of all reports. Consistently check all written reports for grammatical accuracy and proper formatting, ensuring total confidentiality during record transfer. Effectively drafted detailed reports and spreadsheets for a broad range of tasks. Responsible for conducting bi-monthly audits, ensuring adherence to filing procedures as stated in the United States Secret Service Administrative Manual. Proficiently compose correspondence, forms and reports, ensuring formal grammatical accuracy. Tasked with overseeing extensive updates to over 15 Secret Service Manuals, as well as distributing all updated manuals to appropriate program supervisors and employees for final review. Responsible for maintaining the Secret Service roster of key officials in all pertinent locations. Successfully oversee the creation, filing and auditing of employee performance file, from updating files with corrective action, grade/step changes and cash awards. Consistently ensure total confidentiality of all employee records, while maintaining compliance with the Code of Federal Regulations.
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Actively collaborate with Office Manager in the coordination of performance evaluations and yearly certifications for each employee. Capably conduct detailed audits of annual/ sick leave usage, leave balances, time card hours of employees to ensure accuracy and determine eligibility for use/loss of leave.
Research, audit and reconcile documents and resolves any discrepancies in the records. Utilized extensive cross-training with Administrative Support Assistants in the examination and computation of time and attendance records. Efficiently organize, audit, input and extract data from database. Successfully maintain all official correspondence and memorandums on behalf of employers. Effectively sort and distribute all incoming/outgoing packages and telephonic messages. Responsible for managing, updating and maintaining all employee Firearms and Physical Fitness testing results. Designed detailed spreadsheets for all data related to monthly and quarterly firearms qualifications, including persons who did not qualify, off-duty weapons, semi-annual weapons, and all fitness categories. Proficiently process, distribute and log all official and diplomatic passports for JJRTC personnel. Skillfully update and maintain Special Agent trainee and Uniformed Division trainee class roster for all administrative staff.
02/2008-09/2008
Secretary
Baltimore Washington Corridor Chamber
Laurel, MD
Hours per
Week: 20
Salary: $12.50/hour
Supervisor: Name Phone: xxx-xxx-xxxx May
Contact: Yes or No
Actively maintained optimal levels of office supplies, brochures and promotional materials, while also staying within budget parameters. Served as Key Operator for all standard office equipment, including copier, facsimile, postage machine, and phone system. Responsible for coordinating facility maintenance. Received, sorted and distributed all incoming/outgoing packages and telephonic messages. Collaborated in maintaining the Baltimore Washington Chamber of Commerce website with member information, events and photos. Effectively assisted in the publication of print and electronic BWCC Newsletter, from layout design and organizing new member profiles to overseeing all aspects of distribution. Skillfully collected and coordinated all information for Member Directory and various publications. Responsible for organizing and auditing all invoices for membership dues, event proceeds and other money-generating activities. Accurately reconciled monthly financial statements and created monthly reports, ensuring spending was in compliance with fiscal year budget.
05/2007-02/2008
Operations Clerk/Dispatcher
Allied Waste
Capitol Heights, MD
Hours per
Week: 40
Salary: $12.00/hour
Supervisor: Name Phone: xxx-xxx-xxxx May
Contact: Yes or No
Serving as Dispatcher, maintained constant contact with all units, including trash, recycle and service units. Skillfully utilized computer-aided dispatch system in receiving calls from the public regarding trash and recycle removal services. Proficiently assigned live loads to drivers, ensuring customer retention and compliance with customer satisfaction policy. Consistently ensured delivery of quality customer service vital to sustaining and growing client accounts. Tasked with updating, preparing and dispensing daily route schedule for over 40 drivers and service technicians. Efficiently organized route sheets documenting scheduled, missed stops and extra pick-up's, as well as route completions. Administered driver check-in procedures and audited disposal tickets to ensure route completion. Oversaw the receipt, sorting and distribution of all incoming/outgoing packages. Successfully typed and distributed all memorandums and correspondences on behalf of employers.
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EDUCATION
Bowie State University
Bowie, MD
Bachelors of Arts Degree
Major: Psychology
115 Credit Hours
GPA: 3.61/4.00
Top 15% of Class
Anticipated Graduation: 5/2011
CERTIFICATIONS/CREDENTIALS
Top Secret security clearance.
AWARDS
Dean s List; Fall 2007, Fall 2008, Spring 2010
Psi Chi-International Psychology Honor Society
Alpha Kappa Mu Honor Society
Golden Key International Honor Society
TECHNICAL SKILLS
Type 55+ WPM
Microsoft Office Suite
Windows Applications
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