ambitious, dynamic and personable business candidate eager to integrate solid communication, customer service, and leadership skills toward supporting the business goals of a progressive organization. former training executive and retail industry professional with the desire to re-enter the traditional workforce in a challenging new role. core competencies include:

  dedication to customer service

  train/coach/mentor staff

  persuasive and effective communicator

  entrepreneurial drive/self motivated

  business acumen/technical savvy

  adaptable and xxxxxxexible

  maintain calm and composure

  organize/plan/schedule

  identify process improvement opportunities

  data collection/research/report creation

2007 - to present: wholesale collectors., xxxxxx, xxxxxx - associate

  drive business development, client relations, and website maintenance for a successful home based business of buying and selling precious and semi-precious jewelry products.

  formulate quoting strategies to optimize profitability results; address and resolve customer issues, and maintain organization of all incoming inventory and outgoing payments.

1995 to 2007: stay at home mother

  dedicated these years to raising my children, handling all household duties including finance management, scheduling, volunteer work and community involvement.

1993 to 1995: montgomery ward, tampa, xxxxxx - district trainer

  led the coordination and execution for training and development initiatives for a high profile retailer; effectively created and implemented comprehensive training programs to drive business processes, customer service, selling strategies and product education to ensure accountability for operations management goals.

  provided ongoing guidance and support, and created an atmosphere of continuous learning, resulting in maximized staff performance and revenue results.

  leveraged extensive knowledge of retail business operations to guide district in consistently meeting or exceeding operational standards, customer service indicators, and sales results.

1988 to 1993: montgomery ward, tampa, xxxxxx - group merchandise manager

  spearheaded the development and implementation of home store merchandising strategies to optimize customer traffic, brand awareness and revenue results.

  oversaw day to day activities for 20 associates, and ensured that all merchandising activity was in compliance with corporate standards and requirements.

1980 to 1988: sears, tampa, xxxxxx - sales associate

  drove customer service, sales and relationship management strategies to produce exceptional revenue results, named top sales associate in 1983 and 1986.

xxxxxx community college tampa, xxxxxx - associate degree, business administration