career objective                              

results-driven hotel manager eager to apply sharp business acumen, team-building, and client relation skills toward supporting the employer in optimizing operational and financial performance

profile                                                

ø  offer eight years of progressive revenue and operations management experience within the hospitality industry, with expertise in increasing sales and profits, building top-performing support teams, and improving financial administration

ø  facilitate client-focused, service-oriented environment vital to maximizing customer satisfaction and retention; cultivate long-term guest relationships and stellar reputation

ø  conduct in-depth market analyses and develop pricing structures to maximize return through effective management of distribution channels, appropriate share mix, third party bookings, and group and retail sales

ø  monitor industry trends and developments, including competitive services and marketing activities; effectively identify and capitalize on opportunities to penetrate and develop markets

ø  strategically plan and coordinate workflow and human resources for optimal coverage while containing labor costs; hire, train, and manage personnel to grow within the company

ø  accurately balance general ledger accounts, collect on past due accounts, compile and generate business analysis and solutions including actionable cost controls, and create regular forecasts

ø  solid record of effective crisis management and demonstrated ability to handle overbooking situations, power outages, natural disasters, and transitional periods

ø  dynamic communication, presentation, negotiation, and relationship management skills

 

~ key achievements ~

• increased revpar by 23% and continue to maintain an occupancy rate 9% above area average within bullock hospitality properties
• drive bullock properties to achieve annual revenue increase of 6%, and manage average property revenue within 2% variance to forecasts
• achieved and upheld 76% occupancy rate, revpar increase of 25%, and year-over-year annual gross revenue growth of 5% at clarion hotel; increased property presence on third-party booking engines, actively managed sales mix, and developed historic reputation of property
• introduced numerous process improvements, staff hiring and development programs, and non-monetary employee incentives responsible for increasing clarion hotel front desk reservations by 100%, reducing employee turnover, and cutting labor costs; additionally decreased outstanding accounts receivable by 25% with the implementation of improved accounting procedures
• developed and executed highly successful online and in-house sales strategies, negotiated local trade agreements, and emphasized exceptional customer service to achieve a loyal customer base for cresthill suites

professional experience                

revenue manager, bullock hospitality, inc., albany, ny                                                                         2005 c present

• expertly develop and administer profitable revenue management strategies for a portfolio of five properties throughout the capital region; clarion hotel c albany, fairfield inn c east greenbush, best western c airport, best western sovereign c albany, and fairfield inn c salem

 

assistant general manager, clarion hotel, albany, ny                                                                           2003 c 2005

• steered all aspects of operations and revenue management for one of the area s largest full-service hotels with 216 rooms, restaurant, bar, and meeting and banquet facilities

 

director of guest services, cresthill suites, albany, ny                                                             2002 c 2003

• proficiently oversaw guest services and day-to-day operations of a brand new 95-room residential hotel

 

evening manger, holiday inn express turf, albany, ny                                                                          2001 c 2002

• directed afternoon and evening operations of a busy 121-room corporate hotel

education                                           

bachelor of business administration in management, university of alaska, anchorage, ak

associate of science in hotel and culinary arts, schenectady county community college, schenectady, ny

 

 

 

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dear__________________:

 

i am currently in the process of relocating to wherever the job is and seeking a challenging career opportunity in a insert specific job title capacity.  i am submitting my resume for your review and thank you in advance for your time and consideration.

 

as demonstrated in the accompanying resume, my professional qualifications include numerous years of progressive experience managing all aspects of daily operations at top-performing medium- to large-sized hotels.  i excel at developing and implementing operations and revenue management strategies to drive profitability while promoting a customer service oriented culture.  my superior communication skills and depth of hospitality industry knowledge have consistently proven instrumental in my ability to train interdepartmental personnel and generate repeat business.  to complement this background, i hold a bachelor of business administration in management. 

 

as an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  i am confident that i could be a valuable asset to your hotel, and look forward to interviewing with you in the near future.

 

sincerely,

 

yyyyyy x. yyyyyy