Results-driven University of Delaware Alumnus specializing in building top-notch training programs, creating strategic initiatives, handling high-volume budgets and financial controls, liaising among diverse populations, and cultivating a strong brand image eager to offer experience toward maximizing your success.

 

 

         Integral leader who offers proven experience in large-scale organizational optimization, including designing, developing, and implementing solutions-driven programs, policies, and procedures to achieve continued growth and profitability.

         Top performer who excels at analyzing internal requirements, identifying key opportunities, defining strategies for meeting and / or exceeding project goals, and making decisions to resolve complex issues and attain workable solutions.

         Ambitious self-starter who supports university growth that encourages diversity and positive international relations, along with contributing expertise in short- / long-term planning, budgets, proposals, web-based initiatives, and group training.

         Recognized for job excellence with numerous employee awards, and actively serves on American Legion s Executive Committee and as Delaware Department of Education s Career Development Conference Judge, BPA and DECA Delaware.

 

 

Strategic Analysis / Planning    Organizational Development    Project / Program Management    Team Building / Training Processes

Budget / Financial Planning    Instructional / Course Design    Technology / End User Support    Policy / Procedure Development

Regulatory Compliance    Web Training / eLearning    Client / Business Relations    Best Practice Methodologies

 

Special Services Representative Home Health & Security Services

 

         Utilize broad scope of industry knowledge and dynamic business acumen toward aggressively increasing sales close ratios and overall purchase prices via approved Model Sales Call (MSC) procedures, including tracking sales, identifying potential customers, and integrating system-wide customer contact information to boost profits within competitive markets.

         Negotiate contract prices and integral acceptance of terms, and modify agreements to attain mutually beneficial results.

         Consistently achieve State of Delaware Security Clearance required to perform in-home security services sales for ADT.

         Request special order products via complex internal systems and schedule customer installations to optimize efficiency, along with planning and prioritizing home health inventories and conducting oversight procedures to maintain accuracy.

         Serve as Community Outreach Coordinator in organizing and registering for local community outreach opportunities, (e.g. Delaware State Fair, Newark Community Days Event) which are instrumental in boosting company public relations.

 

Adult Educator / Training Consultant

 

         Contribute strong communications and interpersonal relations abilities toward designing and delivering effective technology and / or industry training programs, including focusing on entry- to mid-level Microsoft Office competencies.

         Create and develop innovative course lesson plans and materials, and design lectures based on client profiles.

 

Business / Marketing Educator

 

         Expertly developed comprehensive marketing, business, and automation systems courses for grades 9 C 12, including Introduction to Business, Finance, and Marketing, Marketing Management Level II / III, and Business Communications.

         Organized and implemented forward-thinking business education curricula for a diverse student population, along with proactively redesigning and implementing initiatives to strategically align with strict statewide regulatory standards.

 

 

Business / Marketing Educator (Continued)

 

         Developed and implemented a student grading system to meet classroom objectives and required reporting procedures.

         Established and regulated a Student Success Plan for student-to-career enrichment programs (e.g. resumes, cover letters), and trained students on key office procedures, customer service, privacy regulations, and accounting, among other areas.

         Managed and marketed the DECA student activity organization, and handled all cost-effective budgeting, planning, and educational activities implementation, along with serving as State Advisory Council Secretary from 2008 C 2009.

 

Research / Development Coordinator Education & Decision Tools

 

         Directed short- / long-term product development initiatives, including creating the association s eLearning system (LMS) to meet industry training requirements through content development, research, system design, and vendor management.

         Created systems for a products database and knowledge center for easy access to 2,000+ industry-related documents.

         Pioneered the association s consumer research, and implemented and designed databases and annual product renewals.

         Liaised among association members, employees, and volunteer boards to respond to product concerns and serve as knowledge specialist, along with managing Advantage Program Contracts, vendor relations, negotiations, and agreements.

         Completed several business automation processes for Member Relations, Business Development, and Product departments.

         Collected and verified performance of conference audio recordings, event-related recordings, and CD-based products.

 

Inventory Control Manager

 

         Led targeted decision-making among a $6-million inventory of physical assets, including auditing inventory reports, preparing and reviewing final quarterly reports, conducting quarterly cycle counts, scheduling and consolidating deliveries, updating product pricing, and maintaining and tracking store purchase orders to ensure seamless operations.

         Conducted critical customer analysis / data mining for sales staff and developed individual sales databases.

         Served as Acting Technology Supervisor for the local retail district.

 

Operations Assistant / Graduate Assistant

 

         Interfaced among corporate and university clientele to evaluate performance of travel agents and ensure accuracy and timely release of travel arrangements, along with coordinating travel aspects for university-based study abroad programs.

         Developed and implemented marketing and business action plans for successful operation of a satellite office location.

         Supported DART initiative by managing budgets, collecting fees, processing credit payments, and maintaining cash funds.

 

~ Additional Specialist (E-4) Experience with the Delaware Army National Guard Held

Prior to 2004, including attaining an Army Achievement Medal for Exemplary Services ~

 

 

Master of Science in Hospitality Information Management, 3.8 GPA                             University of Delaware

Bachelor of Science in Hotel, Restaurant & Institution Management, 3.2 GPA              University of Delaware

Extensive Master of Business Administration Coursework                                           Goldey-Beacom College

 

Customer Service Training • Team Building • Citizens Police Academy (State of Delaware)

Introduction to Workplace Health & Safety • Electrical Safety for Non-Electricians • Decision Driving

Avoiding Asbestos in the Workplace • Working at Heights • Fire Prevention & Response • Managing Manual Tasks

 

 

 

Date

 

 

Hiring Agent Name

Title

Company Name

Address

City/State/Zip Code

 

Dear__________________:

 

I am currently seeking a challenging [ Insert Job Title ] role, and am submitting my resume for your review.

 

As a University of Delaware Alumnus, I am excited to build a rewarding career with your institution, and am confident that my professional skills, academic credentials, and industry training can help to achieve your objectives.  I can offer solid experience in Project / Program Development, Organizational Management, Budget / Financial Planning, Strategic Analysis, Research / Development, and Team Building / Training, and am well-versed in all facets of Instructional / Course Design, Web Training / eLearning, Client / Business Relations, and Regulatory Compliance.

 

To complement my background, note that I hold a Master of Science in Hospitality Information Management (3.8 GPA) and Bachelor of Science in Hotel, Restaurant, and Institution Management (3.2 GPA) from the University of Delaware.  I also completed substantial MBA coursework at Goldey-Beacom College.  Please consult my attached resume for a detailed list of additional professional training / development endeavors.

 

Currently, as an Adult Educator / Training Consultant for SSD Technology Partners, Inc., I utilize my broad scope of industry knowledge and dynamic business acumen to design and deliver effective technology and / or industry training programs, including creating and developing innovative course lesson plans and materials, and designing lectures based on client profiles.  In a previous role as a Business / Marketing Educator with Pencader Charter High School, I expertly developed comprehensive marketing, business, and automation systems courses for grades 9 C 12, along with organizing forward-thinking curricula for a diverse student population and proactively redesigning and implementing initiatives to strategically align with statewide regulatory standards.  As this is just a sampling of my job history, please kindly refer to my enclosed resume for additional experience.

 

You will find me to be a results-driven professional who can contribute a track record of coordinating and implementing short- / long-term programming strategies to improve organizational performance while defining key business priorities and meeting targeted goals.  In addition, I can manage high-volume budgets and financial controls, as well as strict regulatory requirements compliance within deadline-oriented environments while streamlining processes to increase productivity, efficiency, and quality of services.  For the sum of these aforementioned reasons, I believe I will prove to be an incredible asset to the University of Delaware.

 

I look forward to hearing from you, and thank you in advance for your consideration.

 

Sincerely,

 

 

 

Yyyyyy x. yyyyyy