yyyyyy x. yyyyyy    210 south des plaines street # 0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx                                                                                                                            abc@xyz.com

objective

experienced financial services professional eager to contribute dynamic operations, marketing, public relations, administrative and coordination skills in a challenging account management/sales assignment.

career profile

ø  over 13 years of financial industry experience.

ø  extensive training and education.

ø  multiple awards for outstanding performance.

ø  notable capacity in employee oversight, development and performance appraisals.

ø  skilled in exceptional customer service and complaint resolution.

ø  well-versed in financial reporting, payment processing and documentation.

ø  notable coordinator and facilitator with strong leadership skills.

ø  knowledgeable in business unit operations, including contract review, title liens and property value assessment.

ø  well-organized multi-tasker with strong detail orientation.

ø  contributor in critical process improvement.

ø  adept in relationship development and facilitating repeat business.

ø  proven accomplishments in coordination, strategic planning and project management.

professional experience

hsbc bank, elmhurst, il                                                                                                             2003 - present

collection team manager (2009-present)

       organize monthly meetings and create skill development for nine full-time employees.

       deliver lesson plans and assist in training employees in customer service techniques.

       four-time employee of the month, four star nominee on two occasions and president s club winner in 2007 for achieving 123% of objective; member, corporate toastmaster club.

 

 account manager (2003-2009)

       determined mortgage foreclosure options, reviewed title policies and identified tax issues.

       monitored property values, provided customer service and made suggestions regarding options for home owners.

       minimized charge-offs and financial losses for company.

 

ford motor credit company, portland, or                                                                                       1997 - 2003

wholesale auditor (1999-2003)

       audited financial records and inventory for all portland-area ford, lincoln and mercury dealerships.

       verified bookkeeping and sales records, delivered verbal and written reports and coordinated with creditors.

       trained new hires in use of variety of software, including ms excel, word, micro works and proprietary collection software, as well as in appropriate telephone collection skills and etiquette.

 

collection representative (1997-1999)

       managed large volume of collection calls and evaluated repossessions.

 

education/professional development & training

hsbc bank, elmhurst, il

coursework in: credit bureau reporting, title and tax search review, bpo and house appraisal review, fdcpa ordinances,  time management, management, hiring right the first time, coaching to improve performance, professional impact, business writing basics, delivering excellence everyday, 2010 fair labor act, compliance and reputational risk, maximizing performance through objective-setting, everyday diversity

 

harper college, palatine, il, applied science studies, 2003-2005

 

university of southern nevada, henderson, nv, general studies, 2001-2002

 

university of maryland, college park, md, general studies, 1995-1996