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yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx • abc@xyz.com
dynamic project manager eager to contribute promotional expertise as well as strong communication and troubleshooting skills toward actively supporting an organization in maximizing performance.
profile
- respected professional offering over 10 years of solid and progressive project management experience, including expertise within managing promotional projects, troubleshooting client issues and providing exceptional customer service.
- in depth experience developing and implementing client promotional ideas, while also handling all legal issues related to promotional projects.
- subject matter expert on all promotional options, knowledgeable of the latest trends.
- facilitate productive communication with clients, efficiently maintaining productive client relationships.
- adept at blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques.
- apply sharp problem-solving proficiencies, intelligent business acumen, and cost-effective strategies, along with exceptional written and verbal communication skills, to any professional environment.
- capable of staying focused and maintaining a calm demeanor in high-pressure situations while exhibiting high quality, diplomatic customer / client services interaction both in person and via telephone.
- technically proficient in pc/mac operating systems, microsoft office suite, outlook, entourage, apple mail, and highrise.
professional experience
senior project manager project support team, inc. 2000-present
- drive the development, administration and management of sweepstakes, games, and contests for high-end clients, including the national basketball association and major league baseball.
- effectively trained and directed 5-member staff and actively collaborated in human resource operation functions such as evaluating performance and providing guidance/mentoring.
- consistently ensured legal compliance of all promotional and marketing materials.
office manager medical options, inc. 1998-2000
- sharp business acumen and experienced in managing broad scope of administrative operations, from fielding high-volume phone calls and booking appointments to patient billing and insurance submissions.
- facilitate client-focused, service-oriented environment vital to maximizing customer satisfaction and retention.
legal assistant dewhirst & mihalko, llc. 1997-1998
- responsible for prepared a broad range of legal documents, including pleadings, personal injury packages and wills for clients.
technical support assistant actmedia, inc. 1996-1997
- tasked with handling a company-wide technical support hotline, consistently handling client problems and ensuring prompt service.
- skillfully provided initial technical support to all callers and directed requests to the qualified it person.
- actively maintained computer hardware, software and upgrades for over 500 employees.
account receivable clerk star struck 1995-1996
- strategically managed and updated a detailed digital accounts receivable system, efficiently tracking all incoming finances on behalf of company.
- consistently ensured delivery of quality customer service vital to sustaining and growing client loyalty.
professional education
prerequisite coursework norwalk community college date
notary public
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