career profile

highly skilled quality assurance professional with 9+ years of expertise in technical, r&d, nutrition, ptc, nrc, sbu, ag, marketing / customer services . proven leader with undeniable ability to produce in a high volume, corporate, food and beverage environment. technical competencies include power point; excel; access; word; outlook express; windows xp;  as 400; qcs1; 60/40+ application; nutritional assessment application;  and sensory tools. bi-lingual-fluent in english and spanish

core competencies

sensory science	product development	consumer testing
consumer complaints	shelf life testing	nutritional assessments

career history

 

nestle cwa / nestle ghana limited, accra, ghana                                  10/2002 - 02/2007                     

sensory specialist / market nutritionist / acting qa manager

         minimized non-quality costs by efficiently directing the success of 12 full-time union employees and 5 non-union employees engaged in quality assurance tasks.

         headed up sensory panel operations by recruiting, training, and mentoring sensory analysts and csrs by providing professional development through up-to-date sensory workshops and trainings and monitoring the sensory quality monitoring system.

         carried out discrimination, descriptive and difference tests to identify small sensory differences for product development.

         conducted quality sensory evaluation training within the factory, marketing, and region and for all other functions as per nqs.

         executed product shelf-life studies, ingredient stability testing and presented results for product development.

         completed retail audit to further research and development interests and provide competitive analysis.

significant accomplishments

-         successfully led a sensory panel to identify all the sensory attributes drivers of a variety of infant cereals as played a vital role in the plant became the centre of excellence in producing and exporting infant cereals to the sub saharan region and to the european union and the building of a multi-million dollar distribution center was also put up to meet customer demand.

-         severely minimized consumer complaints by 100% after instituting the in/out test method for quality assurance assessment.

-         assessed accumulated consumer perception data which was positive100% of the time.

-         boosted production and regional sales targets by 30% because of expertise in guidance testing, preference mapping, and consumer preference testing.

-         recouped $3mm in annual savings based on the findings during sensory evaluation of packages in contact with food.

-         structured booths for sensory test analyses and salvaged $5k+ for the company.

-         key contributor to the incorporation of gmp, 5s, qms, sops, codex and eu standards and regulations into operations leading to large projects such as the beverage, cereal, milk plants and the new multi-million distribution center.

-         member of the nestle sensory and consumer interaction network / factory sensory experts that developed standard operation procedures.

-         member of the nestle market nutrition network that assessed key nutritional factors of company products and competition.

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nestle ghana limited, tema, ghana                                                                   01/1998 - 09/2002

sensory analyst / quality monitoring coordinator

         directed the success of a 10-member on-line staff within the qa department and verified adherence to the legal compliance standards of net content control.

         increased the potential for success of managers, marketing, sales, and production in basic sensory evaluations and led internal panelists in the proper evaluation of products.

         mastered nestle standards such as quality monitoring system and the implementation within the supply chain, logistics, and manufacturing.

         utilized as 400-fms1/necom to monitor finished/raw product release.

         prepared monthly quality assurance report and supplier s assessment.

significant accomplishments

-         developed, planned, and managed packaging material specifications for company s suppliers which resulted in 65% of defective packaging material.

-         mastered chemistry proficiency test; successfully executed chemical analyses such as vitamin a, protein, vitamin c, fat determination, iron, phosphorus, and aflatoxin analysis.

 

***additional experience as sensory analyst trainee for nestle ghana limited- qa department***

education

 

bachelor of science in chemical engineering

centro univeritario julio antonio echeverria (cujae), havana, cuba

professional development

 

• shelf life and ingredient stability, nrc lausanne, switzerland c 2006
• trained on oils and off aromas, nrc lausanne, switzerland c 2006
• se of cocoa powders, cocoa beverages and off flavors, ptc orbe, switzerland c 2006
• 60/40+ market nutritional assessment, randburg, south africa c 2005
• quality assurance management, accra, ghana c 2005
• advanced sensory evaluation in practice, nrc lausanne, switzerland c 2004
• zone aoa quality college course, accra, ghana c 2004
• sensory evaluation in practice, nrc lausanne, switzerland c 2003
• sensory evaluation & consumer services, tema, ghana c 2003
• net content control, tema, ghana c 2003
• leadership course, tema, ghana c 2002
• quality management training course, accra, ghana c 2000

activities & affiliations

 

• sensory yahoo groups
• ift ghana branch
• ghana chemical society
• member, nestle market nutritional assessment group
• member, nestle qa sensory experts
• sos international ghana

 

 

 

 

 

 

date

 

 

 

hiring agent name

title

company name

address

city/state/zip code

 

dear__________________:

 

it is with genuine interest that i pursue the position of <<position>> within << organization>>. after comparing the needed qualifications with my own experience and education recognized that with a bachelor of science in chemical engineering and the skill to ensure rigorous application of nutritional assessment processes to significant new product development, i would be an excellent match. i rely on a strong ability to verify compliance with state regulations applicable to foods, manufacturing, exports, imports, registration, labeling, and compliance with environmental standards.

 

as a sensory specialist and acting qa manager, i monitored developed standards and criteria for the evaluation of all products, incoming raw materials and packaging materials and ensured compliance in production and supply chain within all exporting countries. although mishaps were low on my watch, i conducted consumer complaint investigation, action, and preventive measures as necessary. additionally, i designed and selected the right test methodologies for all products, set up studies, analyzed data using analysis tools and made actionable recommendations and conclusions based on the interpretation of the data. for example, i completed 60/40+ activities using a screened agency for best value and presented findings and recommendations to all stake holders for continuous improvement.

 

concerning the more technical portion of my duties, i conducted nutritional assessments, provided clear nutritional recommendations and provided scientific input for taste and nutritional communication on packs, labeling and leaflets. i consistently tracked the evolution of the nutritional value of nestle products and the products of key competitor products for the purpose of continuous improvement.

 

as you review my resume, you may notice a 2-year period where i was obtaining my permanent residency in the united states of america. as you continue to review my resume, you will notice that my skills compliment your needs very well and subsequently i would enjoy the opportunity to interview with you at a suitable time.

 

sincerely,

 

 

 

 

yyyyyy x. yyyyyy

enclosure