~ Results-driven Retail Manager eager to contribute expertise in operations, team building, and customer service toward actively supporting a progressive organization in optimizing bottom-line performance. ~

 

 

         Offer a significant blend of planning, forecasting, administrative, relationship-building, and customer relations experience.

         Leverage extensive team-building proficiency to train, schedule, develop, motivate, mentor and manage highly-productive personnel.   

         Methodical problem solver with a solid track record of executing innovative solutions to meet defined business goals and needs. 

         Excel in fostering, nurturing and maintaining cohesive and collaborative relationships across the organization.

         Versatile and hard-working; quickly master new roles, responsibilities, tasks, and environments.

 

 

Walt Disney Company, 1999 to Present

Disney s All-Star Resort Complex, Lake Buena Vista, FL, 2006 to Present

Retail Guest Service Manager

         Spearhead daily retail operations for three locations comprised of 125 employees and generating $15M annually.

         Apply dynamic leadership talents toward training, motivating, coaching and directing highly productive personnel.

         Steer cost-effective inventory control inclusive of softlines, hardlines and groceries, administer numerous Point of Sale (POS) systems, and oversee loss prevention efforts and visual merchandising.

 

Disney s Polynesian and Boardwalk Resorts & ESPN Club, Lake Buena Vista, FL, 2005 to 2006

Merchandise Coordinator, Front of the House Hostess

ESPN Club Seater, Table Assigner & Bank-out

         Seamlessly liaised between managers and staff to expedite workflow, delegate tasks to personnel, ensure accuracy of cash management, and coordinate opening and closing procedures for three stores.

         For ESPN, greeted guests at door, assigned, cleared and sat guests at tables, and consistently ensured satisfaction to increase repeat business.

         Relied upon to balance and allocate gratuities to servers and bartenders.

 

The Disney Store/Children s Place, Santa Rosa, California, 1999 to 2005

Assistant Manager

         Trained, managed, motivated and led 20 associates to display performance and productivity excellence.

         Merged exceptional planning, inventory control, creative, and organizational strengths toward arranging enticing merchandise displays to boost sales.

 

Waldenbooks, Santa Rosa, California, 1996 to 1999

Manager

         Managed, scheduled and mentored approximately 15 employees in delivering first-rate customer service.

         Exhibited strong multi-tasking abilities in driving inventory control, coordinating store transfers, arranging merchandise displays, preparing financial reports, and conducting bank deposits. 

 

 

 

 

 

 

 

Date

 

 

 

Hiring Agent Name

Title

Company Name

Address

City/State/Zip Code

 

Dear__________________:

 

I am currently seeking a challenging career opportunity in a retail operations management capacity and am submitting my resume for your review.  In advance, thank you for your time and consideration.

 

As indicated in the accompanying resume, I bring to you considerable experience in leading retail operations, outstanding talents in cost-effective inventory control, and a strong ability to develop, lead and motivate employees to exhibit unparalleled performance excellence. To complement these qualifications, I offer proven strengths in merchandising, fiscal administration, profit maximization, shrink control, and vendor relations.

 

As a proactive contributor to your organization, you will find me to be a self-motivated professional and stellar leader committed to supporting you in achieving your objectives through resourcefulness, integrity, and exemplary communication skills. I am confident that I could be a valuable asset to your company, and look forward to interviewing with you in the near future.

 

Sincerely,

 

 

 

Yyyyyy x. yyyyyy