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Yyyyyy x. yyyyyy                 0000 xxxxxx xxxx , xxxx , xxxxx 00000




Career Objective                                                                                            

Certified Criminal Information Terminal Operator eager to contribute dynamic communication, organization and administrative support skills toward actively supporting a progressive police department in optimizing operational performance as a Police Records Clerk.



Ø  Offer approximately 7 years experience in telecommunications and records management.

Ø  Comprehensive background in processing, collecting, and storing law enforcement records, reports, and information, as well as actively assisting the public with police information and services.

Ø  Effectively define, develop and implement targeted action plans to maximize operational productivity and efficiency.

Ø  Proven value and dedication as a team member, as demonstrated by longevity and progression throughout career.

Ø  Dynamic communication, presentation, relationship building and problem-solving abilities.

Ø  Excel at interacting with broad populations including senior management and staff as well as the public and law enforcement officials.


Professional Experience                                                                               

Dare County Sheriff Office Communications Division                                                      2001-Present

Telecommunicator II (Assistant Supervisor) (2006-Present)

  Contribute dynamic leadership skills in managing a team of Telecommunicators, with full accountability for training, performance evaluation and DCI entry filing.

  Resourcefully operate a terminal of the Police Information Network to provide message communication with other agencies in a statewide and nationwide communications network.

  Apply strong detail-oriented and organizational abilities in preparing and maintaining records on all aspects of communications center's operation, while ensuring strict confidentiality of all information.

  Proficiently run Criminal Histories, Hot Files, Drivers Histories and Domestic Violence Orders.

  Relied upon to serve as acting supervisor in Supervisor s absence.

Telecommunicator I (2001-2006)

  Answered 911 lines and non-emergency lines, dispatched calls to appropriate law enforcement, Fire/Rescue, and EMS agencies when necessary, and trained new shift members, demonstrating exceptional multitasking skills in a high-pressure environment.

  Effectively organized and entered all DCI-related information for seven Law Enforcement agencies in Dare County, ranging from Criminal Histories (QH) to Criminal Records (QR); updated all stolen properties, stolen vehicles, wanted persons and missing persons.

  Exhibit solid communication abilities in responding promptly to other counties and states references to DCI traffic.


Prior Experience


Janitor, Dare County School Board; 2000-2001  



  Certified Emergency Medical Dispatcher, valid until 2012 - Office of Emergency Medical Services Medical Care Commission

  Certified Intermediate Telecommunicator - Department of Justice, Sheriffs Standards Commission, 2008

  Certified Criminal Information Terminal Operator - State of North Carolina through DCI (Division of Criminal Information), 2001; Certified in all Modules

  Certified Police, Fire & Rescue Dispatcher and 911 Operator

  CPR Certification




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Professional Development                                                                           

North Carolina Justice Academy (Salemburg, NC)

  First Line Supervision Training, 2008

  Developing Speakig Skills, 2007

  Personnel Issues for Law Enforcement Supervisors, 2007

  Handling Suicide Callers, 2005

  Terrorism Training For Telecommunicators, 2005

  Emergency Call Taking, 2003

  Telecommunicator Certification Course, 2001

Department of Justice, Sheriffs Standards Commission

  Intermediate Telecommunicator Certificate, 2008

  Basic Telecommunicator Certificate, 2003

NCDOL-N.C. Department of Labor

  On-The-Job Training Program

Priority Dispatch

  ProQA for Windows Training Course

National Academy of Medical Dispatch

  Certified Advanced Emergency Medical Dispatcher, 2006 & 2008


Technical Skills                                                                                              

Computer Aided Dispatch (CAD) program

Typing Speed: 35 wpm, with 90% accuracy







Yyyyyy x. yyyyyy                 0000 xxxxxx xxxx , xxxx , xxxxx 00000














Hiring Agent Name


Company Name


City/State/Zip Code




I am currently seeking a challenging career opportunity and am submitting my resume for your review.  In advance, thank you for your time and consideration.


From supporting high performance teams and facilitating superior client servicing to streamlining operations and executing proactive administrative support processes/procedures, I have continually excelled in maximizing performance as a dynamic leader.  I excel in identifying and resolving inefficiencies, introducing solutions instrumental to boosting performance and strategically utilizing resources to generate optimal results.  As illustrated by the accompanying resume, I have a comprehensive background in telecommunications and records management.  To complement my experience, I am a Certified Criminal Information Terminal Operator and a Certified Emergency Medical Dispatcher.


As a member of your staff, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  I am confident that I could be a valuable asset to your firm, and look forward to interviewing with you in the near future.







Yyyyyy x. yyyyyy


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