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yyyyyy x. yyyyyy   1311 delaware avenue southwest, #0000 xxxxxx xxxx , xxxx , xxxxx 00000

                                                                                                                                                                        (xxx-xxx-xxxx •


~ specialist in diverse lending principles • policy / procedure development leader • expert in training top-performing teams ~


results-driven leader with m.s. in business & organizational development eager to contribute

proven diversity marketing and consumer finance talents, as well as solid strategic analysis,

process improvement, and client relations skills, toward maximizing an employer s success.




         offer over 22 years of progressive, cross-functional experience in diversity marketing, consumer finance, and business development to include multiple successes within process improvement, strategic analysis, instructional design, and client relations capacities.

         dynamic leadership abilities; adept at multitasking within high-pressure, deadline-driven environments and strategically planning, prioritizing, and coordinating project workflow to maximize productivity, efficiency, and quality.

         adept at researching and analyzing trends and performance metrics to determine optimal marketing strategies.

         excel at defining strategies for capturing new business, developing existing clientele, and achieving leverage in competitive markets.

         expert at cultivating a strong brand image with high standards in quality and service.

         create best practice methodologies and continuous business solutions in strategic alignment with corporate objectives.

         fluent in french and spanish; effectively interface with all business representatives through to executive level.


~ education, professional certificates, and key proficiencies ~


m.s., business & organizational development                                                                         b.g.s., petroleum engineering & business

amber university                                                                                                                                                         university of houston


professional certificates

coca-cola inclusion facilitator (2003) • human behavior consultant the champion group (2003)

leadership trainer ncbi leadership training group (1999) • first things first trainer steven covey (1996)

seven habits of highly effective people trainer steven covey (1995) • training and development amber university (1995)

managing personal growth trainer blessing white (1994)


key proficiencies

real estate procedures act community reinvestment act truth and lending laws state / federal industry regulations

microsoft windows • microsoft office suite • microsoft project • calyx point mortgage software


professional synopsis


diversity marketing


         strategically steered the development of a successful organizational and management consulting firm specializing in diversity, leadership, and process enhancement to include leading large-scale seminars for the american management association.

         identified key performance metrics and reporting requirements to efficiently meet business goals.

         led solutions-focused executive-level coaching efforts to support the achievement of successful results by understanding team dynamics and interdependence of human performance.

         organized and distributed diagnostic training aids and onsite training programs to assist organizations in developing high-performance structures, as well as creating online programs for business groups to improve customer service strategies.


process improvement


         expertly evaluated the influence of leadership on management practices and policy development-related factors to include leading, planning, and directed all aspects of a benchmarking study and cultural audits.

         trained over 1,200 senior- and middle-management on implementing diversity-based process improvement initiatives.

         designed exxonmobil s first-ever diversity & customer service manual which improved productivity and reduced training costs by 75%, along with developing a targeted plan for implementation and roll-out to all business regions.

         directed cost-effective curriculum development and web-based products / systems training for franchise leaders.

         achieved 95% operational savings by analyzing cultural diversity / communication styles and recommending redesign of work processes.


yyyyyy x. yyyyyy

                                                                                                                                                                                (xxx-xxx-xxxx • page two


~ specialist in diverse lending principles • policy / procedure development leader • expert in training top-performing teams ~


professional synopsis (continued)


strategic development


         optimized compensation and motivational practices in relation to organizational strategies, along with producing collaborative conflict resolution plans and proposing customer acquisition and retention initiatives.

         designed and implemented strategic planning workshops instrumental in defining problems and solutions to support the establishment of an exxon diversity council, along with creating key modules that incorporated critical development success factors.

         analyzed motivation versus performance associations to include comparing human behavior in relation to organizational reward systems.


consumer finance


         analyzed and evaluated emerging business trends to develop strategies and design customized client programs, along with evaluating individualized consumer risks in alignment with key initiatives and organizational goals.

         networked with multi-business partners (i.e. realtors, builders) for targeted applicant referrals instrumental in generating high-volume sales for continued marketplace dominance.

         applied dynamic fiscal management talents toward originating diverse loans (i.e. conventional, fha, va, bond, and construction) to include directing bank flow of residential business partners and outside agencies to create new revenue opportunities.

         established a continuous revenue stream for banks as a preferred lender by securing critical projects with major area developers.

         performed as a proactive asset manager for business loans with the resourceful ability to troubleshoot issues involving non-performing loans.


client relations


         generated positive public relations to create new business opportunities while building valuable community and professional networks.

         recognized as a market leader in commercial lending and identifying best practices in consumer relationship management.

         contributed solid interpersonal relations skills toward coaching members and creating strategic communication plans to ensure maximum performance in coordination with the attainment of personal goals and improvements.


employment history


suntrust mortgage, washington, dc

mortgage banker                                                                                                                                                                          2005 c present

hci mortgage, temple hills, md

mortgage banker                                                                                                                                                                                 2003 c 2005

visionary leadership group, sterling, va

president / ceo                                                                                                                                                                                   2001 c 2003

exxonmobil, fairfax, va

strategic diversity advisor                                                                                                                                                                1998 c 2001

training advisor                                                                                                                                                                                 1997 c 1998

consultant analyst                                                                                                                                                                             1987 c 1997


professional affiliations


vice president of professional development (2002)

american society of training and development


life member

national black mba


active member

african american real estate professionals

international who s who of professional management

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