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yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx •



versatile manager eager to contribute personnel development expertise as well as strong operational management skills and leadership talents toward actively supporting an organization in maximizing performance.




  • dynamic manager offering over 30 years of solid and progressive experience in personnel training, operational management and customer service capacities.
  • proven ability to strategically maximize r.o.i. by managing inventory and controlling shrink.
  • excel in recruiting, building and leading top-performing, client-focused personnel teams.
  • in depth experience in client-focused industries focused on delivering world class customer service.
  • adept at blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques.
  • apply sharp problem-solving proficiencies, intelligent business acumen, and cost-effective strategies, along with exceptional written and verbal communication skills, to any professional environment.
  • capable of staying focused and maintaining a calm demeanor in high-pressure situations while exhibiting high quality, diplomatic customer / client services interaction both in person and via telephone.


professional experience

store manager safeway, inc.                                                                                                      2007-present

  • hand-selected to oversee important downtown d.c. store, effectively generating a consistent 19% increase in sales for over 6 months with profits of over 6%.
  • consistently ensure delivery of quality customer service vital to sustaining and growing clientele base.


director/secretary westmarket homeowners association                                                             2007-2008


co-manager harris teeter                                                                                                              2006-2007

  • facilitated client-focused, service-oriented environment vital to maximizing customer satisfaction and retention.
  • successfully steered sales operations to generate high volume growth and revenue on behalf of company.


store director ralphs grocery company                                                                                        1972-2006

  • strategically directed the opening of several highly successful new locations, with store sales ranging from $250k to $850k.
  • effectively hired, trained and directed 200-member staff and actively collaborated in human resource operation functions such as training employees, evaluating performance and providing guidance/mentoring.
  • consistently operated within budget while maintaining excellent customer service and high standards throughout stores.


professional education


university of phoenix                                                                                                                           2006

bachelors of science in global business management


american river college                                                                                                                        2003

retail management certificate


san bernardino valley college                                                                                                           1991

associates of arts in business

yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx •










hiring agent name


company name


city/state/zip code




i am currently seeking a challenging career opportunity in a [insert job title] capacity and am submitting my resume for your review.  in advance, thank you for your time and consideration.


as demonstrated in the accompanying resume, my professional qualifications include experience in retail management, personnel training, operational support, and customer service capacities. an examination of my credentials will confirm that i am a skilled professional who thrives in a challenging work environment. i am driven, independently motivated, and results-oriented. i enjoy a challenge and work hard to achieve success. it is my practice to operate within a strict conduct of professionalism and integrity with my clientele. to complement this background, i offer dynamic communication, organization, troubleshooting, and relationship management skills.


as an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  i am confident that i could be a valuable asset to your company, and look forward to interviewing with you in the near future.









yyyyyy x. yyyyyy

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