career objective                              

results-driven customer service professional eager to contribute superior administrative, organizational, and communication skills toward supporting operations of a progressive organization seeking a highly effective team member

profile                                                

ø  offer 13 years of experience performing customer service and specialized support functions within a diverse range of industries, with expertise in facilitating a client-focused, service-oriented environment vital to maximizing customer satisfaction and retention

ø  efficiently carry out administrative functions including document preparation and review, data entry, and complex filing; generate reports instrumental to senior management and provide executive-level support

ø  successfully manage large volumes of critical information; review, update, and maintain databases

ø  work closely with clients in person, on the telephone, and via e-mail to respond to requests and inquiries

ø  demonstrated ability to perform multiple concurrent responsibilities in fast-paced settings; strong attention to detail and emphasis on accuracy

ø  dynamic communication, presentation, and relationship management skills; superior time management and organizational abilities

ø  proactive team player equally effective in independent and collaborative environments

ø  sharp technical proficiencies including ms word and excel

professional experience                

texas department of transportation, port arthur, tx                                                                               2007 c present

construction inspector

• successfully oversee all aspects of the construction process from planning through final measurements; coordinate contractors and ensure contractual compliance
• diligently review project specifications for accuracy, conduct detailed inspections of highways and bridges, examine traffic barricades, and record on-site structural data

 

acs healthcare, houston, tx                                                                                                                2003 c 2007

customer care specialist

• coordinated client payment arrangements, responded to inquiries and escalated customer issues, provided explanations of benefits and facilitated account adjustments
• worked closely with health insurance agents to accurately process medicare, medicaid, veterans, and private insurance claims
• applied strong knowledge of hippa compliance regulations towards ensuring patient confidentiality

dillard's, houston, tx                                                                                                                            2004 c 2005

sales associate

• greeted customers and offered full service assistance in selecting and purchasing merchandise; executed cashiering and inventory duties

 

houston chronicle, houston, tx                                                                                                                        1996 c 2003

customer service representative

• provided exceptional customer support in a high volume call center environment; maintained superior levels of client retention through effective assistance and follow-up
• efficiently researched and resolved customer issues; partnered with distributors to respond to delivery concerns

education                                           

university of houston c downtown, houston, tx                                                                                1996; 2005 c 2006

prairie view a&m university, prairie view, tx                                                                                          1994 c 1995
general studies