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Yyyyyy x. yyyyyy
549 Langley Blvd | Xxxxxx, XXXXXX xxxxxx xxx-xxx-xxxx | abc@xyz.com
Dynaxxxxxxc, creative, and experienced Information Technology Professional with a track record of providing critical leadership for the implementation of next-generation technology solutions to support aggressive requirements of business applications. Superior talent for interpreting customer requirements, delivering high level support and driving system capabilities to maxixxxxxxze business performance and xxxxxxnixxxxxxze costs. Respected leader with the ability to analyze and dissexxxxxxnate technical information to audiences of all levels. Seeking an IT Management role with a progressive organization that values leadership, technical aptitude and a solid professional history
Core Competencies
Network/Database/Web Development
Advanced Technical and Business Acumen
Problem Solving and Resolution
Project Management/Leadership
Build Internal/External Alliances
Critical Infrastructure Architecture
Strategic Planning and Execution
Optixxxxxxze Business Processes
Staff Leadership/Teambuilding
Project Management Strategies
Continuous Improvement Standards
High-Level Technical Support/Resolution
Professional History
2005 to Present: West Bloomfield Township Public Library, West Bloomfield, XXXXXX
Coordinator of Information Technology
Provide key leadership and oversight for Information Technology department; recruit, hire and train a high performance support team to drive functionality, reliability and IT services results and manage a $875K annual operations budget.
Spearhead the development and implementation of critical applications, websites, IT infrastructure, telephone systems and databases.
Continuously monitor and evaluate system performance, quality and risk management factors ; lead xxxxxxgrations, upgrades and special projects to support expanding requirements and develop a robust infrastructure to support end user needs.
Lead design and installation of wireless access network including IP phones, automated attendant and VM systems and adxxxxxxnister/maintain security camera and equipment.
Drive cost containment strategies to reduce expenses while increasing services delivery results; manage vendor relationships, negotiate pricing and make final approvals on IT related purchases.
Develop a 5 year computer replacement program to meet strict budget requirements while ensuring availability to new equipment and applications; recommend integrated improvements to enhance technology availability and provide for smooth transitions during upgrades/installations.
Develop and monitor security policies, server back up procedures, technology practices and guidelines, disaster recovery plans and customer service standards; install and maintain antivirus software.
Reorganized the Automation Services Department and peripheral equipment to drive improvements in efficiency and accuracy; coordinate creation of 27 help videos to assist patrons in navigating the library.
Develop web-based applications to streamline procedures, reporting and statistics gathering, and converted Bestsellers Club database system to a web-based system, which empowered members to update their selections at any time.
Install, configure and maintain staff Intranet and instrumental in the development and implementation of a database driven punch clock system integrated for managing time off requests.
Yyyyyy x. yyyyyy - page 2
2003 to 2005: Manhattanville College, Purchase, New York
Senior Network Analyst
Began tenure in role as a Network Operations Analyst and achieved promotion to Senior Network Analyst.
Provided key oversight, end user support and ensured optixxxxxxzed functionality for a 2000+ component network structure; led xxxxxxgration from NT based network to Windows 2000 Active Directory network.
Designed and implemented the first functional streaxxxxxxng server to support campus broadcasts, developed and maintained 6 web-based database management systems and implemented a new evaluation database system to allow Status Comxxxxxxttee to conduct real time faculty reappointments, tenure and promotions evaluations.
Spearheaded the development of a web-based help desk to supply FAQ answers and integrated a trouble ticket input application to track and expedite technical resolutions.
2004: Manhattanville College - Adjunct Faculty
Developed and delivered curriculum to college level students for courses including Introduction to Data Processing, MS Word, Excel, PowerPoint, Access and FrontPage applications.
Additional Related Experience
2002 to 2003: Pinkerton-Burns, White Plains, New York - Security Supervisor
2002: Digital Computing Systems, Southfield, Xxxxxx - Computer Network Technician
Education
University Of Xxxxxx, Dearborn, Xxxxxx
Bachelor of Science, Computer Science
State University Of New York At Farxxxxxxngdale, Farxxxxxxngdale, New York
Associate of Science in Computer Science, 1997
Associate of Arts in Applied Mathematics, 1997
Technical Proficiencies
Networking: Active Directory, WINS, DHCP, TCP/IP, POP, IMAP, LAN/WAN, DNS, VLAN, routing.
Platforms/Operating Systems: Windows 95 through Vista, Windows Server NT/2000/2003, Mac OS9, OSX
Hardware: 3-Com, Apple, Cisco, Dell, Gateway, HP, Linksys, MPC and Netgear.
Programxxxxxxng: AJAX, C, C++, Command-Line scripting, CSS, HTML, JavaScript, MySQL, and PHP.
Software Applications: Xxxxxxcrosoft Office 1997 through 2007, Exchange 2003, Visio, FrontPage and Publisher; Symantec Anti-virus, System Center Console, Ghost and Utilities; McAfee Anti-virus and E-Policy Orchestrator; Adobe Acrobat, PageMaker, InDesign, Dreamweaver, Photoshop, Illustrator; QuickTime Player, Publisher and Streaxxxxxxng; Eudora; NetSupport; Centurion Guard; Deep Freeze; PCAnywhere; R-Studio; Toast; Inter-Tel Axxess 11.0; Pelco DX8100
Yyyyyy x. yyyyyy
549 Langley Blvd | Xxxxxx, XXXXXX xxxxxx xxx-xxx-xxxx | abc@xyz.com
<Hiring Contact Name>
< Title>
<Company Name>
<Address>
<City, ST Zip>
Dear Mr./Ms. ____:
I have enjoyed much success in my career as an Information Technology Coordinator and am ready for additional responsibilities and challenges. Please accept this letter and the attached resume as application for the position of <position here>. I am convinced after reading the description for this position on <location of job ad here>, that I am the ideal candidate for the job.
During my comprehensive career, I have gained considerable process improvement, customer service management and technology integration experience. I have provided critical support to high volume end users, and directly impacted the effectiveness of business operations.
I view the technical support that I provide as a critical element to the organizations success, and consider IT to be a strategic partner to all business units. I have the ability to remain calm in crisis situations and provide guidance and reassurance for end users experiencing technical difficulties. My reputation for providing accurate and dependable IT support is well earned, and my dedication to customer service is paramount to my success. I am highly faxxxxxxliar with systems architecture, integration processes, and the critical importance of maintaining a grasp on evolving next generation technologies in a rapidly changing landscape.
The accompanying resume can give you an overview of my potential for making a worthwhile contribution to <firm or company name>. As a proven leader, I believe it would be mutually beneficial for us to meet. I will call next week to inquire about the possibility of meeting to discuss your organization s goals and how I can help you meet them.
Thank you for your time and consideration.
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