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yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx • abc@xyz.com

 

 

proficient professional eager to contribute customer service expertise as well as strong communication skills and airline operation knowledge toward actively supporting an organization in maximizing performance as a flight attendant.

 

 

profile

 

  • offer over 26 years of solid and progressive executive-level customer service experience, including expertise within airline operations, guest services and inter-personal relation capacities.
  • in depth experience in client-focused industries focused on delivering world class customer service.
  • capable of staying focused and maintaining a calm demeanor in high-pressure situations while exhibiting high quality, diplomatic customer / client services interaction both in person and via telephone.
  • adept at blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques.
  • apply sharp problem-solving proficiencies, intelligent business acumen, and cost-effective strategies, along with exceptional written and verbal communication skills, to any professional environment.
  • recognized as honest and trustworthy team player with a positive and energetic demeanor.
  • consistently ensured customer safety and satisfaction to generate return business.
  • physical statistics 5'5, 145lbs, healthy, very active and physically fit. able to lift 70lbs.
  • current aoa, ramp and jetbridge licenses.

 

professional experience

 

continental airlines hawaii                                                                                                          1987-2009

assistant customer service supervisor

  • sharp business acumen and experienced in managing broad scope of operations, serving as contract service agent, soft skill trainer, ground safety coordinator, and emergency response member.
  • effectively supervised all arrival and departure functions, from handling irate customers and solving disputes to making reservations and promoting sales.
  • managed a broad range of accounting operations, including conducting audits and distributing ticket stock.
  • contribute proactive planning, developing and implementing of sales campaigns and marketing promotions to expand utilization of company s products and services.

 
state of hawaii: dept of education hawaii                                                                              1991-present

substitute teacher

  • provided a full range of age-appropriate actives that encourage childhood social development.
  • created instructional materials and procedures consistent with individual learning needs.
  • taught educational skills in creative, colorful ways to keep children focused and engaged.

 
service with heart hawaii                                                                                                        2006-present
community coordinator

  • actively serve the community through the provision of household assistance, safety measures, animal care, catering, event planning, and packing/moving.

 

roy's restaurant hawaii                                                                                                               1989-1998

food runner

  • successfully steered customer service operations to generate high volume growth and revenue.
  • ensured timely and accurate food delivery, while paying close attention to all customer needs.


american hawaii cruises hawaii                                                                                                     1983-1984
captain's waitress

  • consistently ensured delivery of quality customer service vital to sustaining and growing clientele base.

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