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yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx • abc@xyz.com
proficient professional eager to contribute customer service expertise as well as strong communication skills and airline operation knowledge toward actively supporting an organization in maximizing performance as a flight attendant.
profile
- offer over 26 years of solid and progressive executive-level customer service experience, including expertise within airline operations, guest services and inter-personal relation capacities.
- in depth experience in client-focused industries focused on delivering world class customer service.
- capable of staying focused and maintaining a calm demeanor in high-pressure situations while exhibiting high quality, diplomatic customer / client services interaction both in person and via telephone.
- adept at blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques.
- apply sharp problem-solving proficiencies, intelligent business acumen, and cost-effective strategies, along with exceptional written and verbal communication skills, to any professional environment.
- recognized as honest and trustworthy team player with a positive and energetic demeanor.
- consistently ensured customer safety and satisfaction to generate return business.
- physical statistics 5'5, 145lbs, healthy, very active and physically fit. able to lift 70lbs.
- current aoa, ramp and jetbridge licenses.
professional experience
continental airlines hawaii 1987-2009
assistant customer service supervisor
- sharp business acumen and experienced in managing broad scope of operations, serving as contract service agent, soft skill trainer, ground safety coordinator, and emergency response member.
- effectively supervised all arrival and departure functions, from handling irate customers and solving disputes to making reservations and promoting sales.
- managed a broad range of accounting operations, including conducting audits and distributing ticket stock.
- contribute proactive planning, developing and implementing of sales campaigns and marketing promotions to expand utilization of company s products and services.
state of hawaii: dept of education
hawaii 1991-present
substitute teacher
- provided a full range of age-appropriate actives that encourage childhood social development.
- created instructional materials and procedures consistent with individual learning needs.
- taught educational skills in creative, colorful ways to keep children focused and engaged.
service with heart hawaii 2006-present
community coordinator
- actively serve the community through the provision of household assistance, safety measures, animal care, catering, event planning, and packing/moving.
roy's restaurant hawaii 1989-1998
food runner
- successfully steered customer service operations to generate high volume growth and revenue.
- ensured timely and accurate food delivery, while paying close attention to all customer needs.
american hawaii cruises hawaii
1983-1984
captain's waitress
- consistently ensured delivery of quality customer service vital to sustaining and growing clientele base.
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