yyyyyy x. yyyyyy               0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx                                                                                         eric@mcbclan@.com

 

career objective                                                                                            

results-focused it professional eager to contribute technical expertise as well as strong project management, client relation and user support skills toward actively supporting an organization in maximizing performance.

 

profile                                                                                                              

ø  offer 15 years progressive networking and it experience in planning, directing and implementing critical projects focused on innovative telecommunications and end-user solutions.

ø  proven track record of aligning it direction with business strategy, driving teams to peak performance and applying technology to stabilize operations and facilitate business growth.

ø  expertise in developing and executing strategic policies, procedures, processes, and methodologies to optimize performance.

ø  dynamic skills in client interfacing, facilities planning/provisioning and vendor relations.

ø  proficiently steer projects from concept through delivery.

ø  exceptional ability to successfully manage over 50 different network environments, with oversight of weekly projects of various size and complexity.

 

key achievements                                                                                            

ø  maintained a close ratio of approximately 70% after qualified by inside sales team resulting in meeting quarterly sale goals at all covered.

ø  successfully upheld one of the highest markets with client retention at all covered.

ø  innovatively integrated shortel voip phone system resulting in $8k in annual savings for west coast.

 

professional experience                                                                               

all covered inc. - costa mesa, ca                                                                                 2006-2008

managing consultant / relationship manager/market selling consultant

  contributed dynamic leadership skills in managing local orange county accounts with various sla agreements, six direct reports, project proposal creation, and delivery, with strong focus on client retention, satisfaction and profitability.

  maintained full accountability for contract negotiations, new business development, quality review process, and realized rate reviews and negotiations.

  exhibited solid technical expertise toward developing technology business planning and continuity documents stemming from technical audits to both technical and non technical audiences including senior management.

  promoted superior service and exceptional customer satisfaction by forging relationships and promptly resolving issues.

  successfully applied technical knowledge as well as strong strategic planning, organization and leadership skills toward spearheading multiple deployment projects in line with critical timelines and specifications.

  proficiently developed and executed new business strategies supporting enterprise-wide operations to optimize profitability, efficiency and client satisfaction.

 

west coast sand and gravel - buena park, ca                                                               2003-2006

network manager/network engineer

  effectively planned, coordinated and facilitated all information systems management functions including support sql based erp solutions for the largest raw material transportation and retail building materials supply company on west coast with $160 million in revenue.

  strategically defined, developed and executed corporate-wide telecommunication services consolidation, multi-location t1 implementation/wan vpn integration, adp ip payroll time clock system, internet and network security/firewall enforcement and group policy management.

  steered the structuring and implementation of results-driven information system policies and procedures, including a terminal server farm, wireless lan and helpdesk process.

  drove all wan vpn implementations for corporate data center for 14 remote locations.

  proactively identified and addressed existing and potential issues and created proactive upgrades and enhancements, instrumental to boosting productivity, efficiency and quality of multi-site operations.

 

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i.t. computer partners - rancho santa margarita, ca                                                      2001-2003

independent network consultant

  resourcefully supported 15 clients with all aspect of network consulting and services, focusing on the medical practice industry.

  spearheaded diverse it functions ranging from web development to testing and documentation of web application progress, future action items, request and bugs to optimize productivity, efficiency and quality.

 

robert j. lung and associates - tustin, ca                                                                    1990-2001

information systems manager

  directly oversaw all aspects of the information technology department, demonstrating exceptional organizational and multitasking abilities in achieving operational goals and timelines.

  applied industry expertise and strong communication skills toward acting as first point of contact in responding to it inquiries, troubleshooting problems and delivering education.

  efficiently managed quality assurance department to ensure accurate delivery of topographical digital mapping products for gis and civil engineering applications.

  successfully contributed it expertise, as well as administrative talents, toward strategically developing and implementing policies and processes that optimize containment of threats, risks and vulnerabilities compromising computing environment integrity.

 

prior experience

 

u. s. marine corps reserve                                                                                           1987-1995

intelligence specialist - el toro, ca; top secret security clearance (1993-1995)

mapping specialist - miramar, ca; active duty: desert storm (1987-1993)

 

education & professional development                                                    

  bachelor of science in management information systems - california state university (long beach, ca)

  implementing and maintaining microsoft exchange server, 2003 - new horizons learning center

  cisco certified network administrator - learning tree university

  mcse 2000: microsoft certified systems engineer - intense schools (san diego, ca)

 

certifications                                                                                                  

  mcse - microsoft certified systems engineer (mcp #2596999)

  mcsa - microsoft certified systems administrator

 

technical proficiencies                                                                                 

  operating systems: all version of microsoft server up to 2003; microsoft technologies; microsoft active directory 2000/2003; microsoft exchange 2003/2007 design and administration; microsoft data protection manager; microsoft iis; cisco call manager and unity 5.0

  database technologies: administrative sql skills; ms access

  networking acumen: design of high availability solutions including clustering and virtualization failover; backup solutions including symantec live state, backup exec, microsoft dpm; vmware technologies; voip systems to include shoretel and recently cisco voip; telephony analog and digital circuits; lan/wan and wireless technologies; tcp/ip and networking protocols; vpn skills using ipsec as well using various firewalls/vpn routers; networking security best practices and concepts including group policies; network design architecture and operational support; infrastructure, network, and security assessments; broadband services, including t1, frame relay, dsl; cable termination and patch panel installation using t568 standards

 

 

 

 

 

 

 

yyyyyy x. yyyyyy               0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx                                                                                         eric@mcbclan@.com

 

 

 

 

 

 

 

date

 

 

 

hiring agent name

title

company name

address

city/state/zip code

 

dear__________________:

 

i am currently seeking a challenging career opportunity and am submitting my resume for your review.  in advance, thank you for your time and consideration.

 

as demonstrated, i offer over 15 years of experience in designing, developing and implementing innovative, technology-driven business solutions for diverse employers and their key clientele.  i excel in driving projects from concept and development through timely, cost-effective delivery, building and leading productive teams, defining and resolving inefficiencies, and optimizing overall operational performance.  i also possess strong communication skills vital to determining and responding to customer needs and forging proactive vendor relationships. 

 

as a member of your staff, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  i am confident that i could be a valuable asset to your firm, and look forward to interviewing with you in the near future.

 

sincerely,

 

 

 

 

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