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yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx •


career objective

versatile business professional eager to contribute broad-scope experience toward supporting a dynamic organization in maximizing bottom-line performance.



  • offer over 9 years of solid and progressive career and educational experience, including expertise within business management, operational efficiency improvements and customer service capacities.
  • in depth expertise in client-focused industries focused on delivering world class customer service.
  • recognized as pragmatic planner with excellent aptitude for figures, able to creatively anticipate future needs while effectively executing present responsibilities.
  • adept at blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques.
  • apply sharp problem-solving proficiencies, intelligent business acumen, and cost-effective strategies, along with exceptional written and verbal communication skills, to any professional environment.
  • capable of staying focused and maintaining a calm demeanor in high-pressure situations while exhibiting high quality, diplomatic customer / client services interaction both in person and via telephone.
  • excel in recruiting, building and leading top-performing, client-focused personnel teams.

professional experience


records manager new york city department of buildings                                                     2007-present

  • sharp business acumen and experienced in managing broad scope of operations, from database creation, analytical reports and correspondence preparation to template development, staff meeting organization and training deficiency identification.
  • actively collaborate with human resource department  to ensure efficient personnel processes in all borough office operations.
  • consistently ensured delivery of quality customer service and prompt issue resolution vital to sustaining and growing clientele base.
  • assist borough manager in improvements authenticity on behalf of records division.


records project coordinator new york city department of building                                           2001-2007

  • effectively managed a broad range of records operations, including handling all archival microfilm research, data entry functions and overseeing scanning equipment to ensure authenticity of dob microfilm records.
  • successfully conducted detailed research, analysis and justification of f.o.i.l and subpoena requests.
  • consistently provide individualized customer support to expediters, dob employees and home owners in support of company objectives.


dairy manager d agostino s                                                                                                           2000-2001

  • effectively hired, trained and directed staff and actively collaborated in human resource operation functions such as implementing policies to improve morale, training staff on company procedures and providing guidance/mentoring.
  • successfully organized and maintained well-stocked, germ-free and safe dairy departments.
  • actively ensured quality customer service and issue resolution for both clientele and vendors.


professional education


city college of ny new york, ny                                                                                                          2006

bachelors of arts in business management


borough manhattan community college new york, ny                                                                        2004

associates of applied science in business management

yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx •











hiring agent name


company name


city/state/zip code




i am currently seeking a challenging career opportunity in a (insert job title) capacity and am submitting my resume for your review. in advance, thank you for your time and consideration.


as demonstrated in the accompanying resume, my professional qualifications include experience in business management, operational improvements and customer service. an examination of my credentials will confirm that i am a skilled professional who thrives in a challenging work environment. i am driven, independently motivated, and results-oriented. i enjoy a challenge and work hard to achieve success. it is my practice to operate within a strict conduct of professionalism and integrity with my clientele. to complement this background, i offer dynamic communication, presentation, negotiation, and relationship management skills.


as an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. i am confident that i could be a valuable asset to your company, and look forward to interviewing with you in the near future.








yyyyyy x. yyyyyy


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