award-winning, results-oriented it professional seeking to leverage extensive technical understanding as well as analytical, project management, and leadership abilities in support of profitability and productivity.
ø build strong customer relationships and inspire loyalty based on trust, product knowledge, and quality customer support.
ø effective leadership skills honed through progressive roles within high-paced, demanding environments that required balancing of numerous tasks with varying degrees of priority.
ø excel in big-picture thinking while energizing teams and building consensus among disparate groups in order to make things happen.
ø reputation for strong work ethic, exceptional commitment to customers, industry knowledge, approachability and ability to get the job done by focusing on priority tasks, responding to sense of urgency and tenacious commitment to results.
ø technically savvy with proficiency in microsoft office suite (word, excel, powerpoint, outlook).
successfully achieved employee of the year award from longs drugs in 2003 for consistent, outstanding performance in terms of customer service, sales, and employee training.
longs drugs-mission viejo, ca 1996 to 2008
organized and directed 20- to 30-member staff to deliver outstanding customer service and superior products through cultivation of specialized training programs, routine staff meetings, and performance monitoring to ensure compliance with all company policies and procedures.
resolved customer complaints in timely manner, encouraging retention through practice of customer is always right philosophy.
assisted with delivery receipt, inventory management, merchandising, and monthly audits; collaborated with sales representatives to maintain consistent ordering practices.
compiled work lists and assignment schedules and cleared invoices and claims before submission to general office for payout.
blockbuster video-newport beach, ca 1990 to 1995
supported operational procedures of major movie rental organization, with accountability for store opening and close, product levels, merchandising, and training and oversight of 10- to 20-member staff.
processed daily paperwork and balanced receipts before preparing bank deposits.
responded to customer inquiries and complaints and maintained optimal levels of courteousness throughout all engagements.
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further experience as assistant manager with irvine clubhouse.
education & activities
tarkio college-tarkio, mo
bachelor of arts in physical education
hiring agent name
after caring this past year for an elderly relative, i am now, more than ever, motivated and prepared to return to the workforce to support an organization s profitability and productivity objectives. it is with an expertise in management that i hope to prove myself invaluable to (company name) in the role of (role title).
in addition to a bachelor s degree, award-winning performance, and a results-oriented work ethic, i also can offer:
comprehensive understanding of retail operations, including opening and closing, merchandising, documentation, payroll, auditing, and depositing.
proven track record contributing to bottom-line performance and overall store productivity through motivation of highly effective teams and delivery of superior customer service.
consistent enforcement of all company policies and procedures as well as other regulatory compliance measures.
proactive development of strategic alternatives that drive continuous improvement goals.
ensure timely completion of all projects within established schedules.
as an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. i am confident that i could be a valuable asset to your operations, and look forward to interviewing with you in the near future.
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