0000 xxxxxx xxxx , xxxx , xxxxx 00000
(xxx-xxx-xxxx
abc@xyz.com

 

Retail Operations Management

Well-rounded and energetic Leader with 15+ years experience seeks new challenge

 and opportunity to apply consummate skills to maximize operations of a dynamic organization.

♦ Key areas of Expertise ♦

Sales/Retail Management

Business Operations

Territory Development

Strategic Planning

Financial Analysis

Program Development

Key Account Management

Vendor Management

Loss Prevention

Leadership & Training

Personnel Management

Customer Service

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Professional Profile                                                         

Ø  Escalate business development through daily operations management, strategic planning, and excellent customer service which increase productivity and revenue growth; consistently exceed goals and objectives

Ø  Demonstrate strong leadership and personnel management qualities; build effective teams, provide training, and positively motivate team players encouraging top performance and career advancement

Ø  Results-driven with extensive experience conducting business analysis and P & L management; identify initiatives relevant to accessory sales, sales dollar gain, comparative percent sales gain, payroll management, and shrink control

Ø  Organized and detail-oriented; knowledgeable in vendor management, merchandising, and inventory control

Ø  Communicate technical and complex information easily and concisely; facilitate business reviews; write training materials and mystery shop surveys; develop and implement merchandising standards

Ø  Proficient in Computer Skills?

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Employment History                                                          

Global Franchise Group ▪ Norcross, GA

Director of Retail Operations, US                                                                                        00/2007 C Present

   Boost business development through superior personnel management and support to franchise system consisting of 170 US based the Athlete s Foot locations; annual volume exceeds $100M

   Reduced store opening expenses by 10% and operation expenses by 15%; successfully designed and implemented a New Store Opening planogram

   Designed and launched First Year Store follow up and assistance program; a metrics driven review process

   Displayed initiative while participating in creation of Mystery Shop survey content for al TAF locations globally

   Play essential role in development and management of store opening and closing projections; create and oversee regional expense accounts and produce business reviews

   Key player who assists in the training department; develop enhanced training materials for New Owner Training classes

   Collaborate with legal department ensuring owner adherence to franchise agreement; assist finance department in monitoring collection of past due royalties and marketing support fund payments 

Retail Regional Operations Manager, North Region                                                            00/2007 C Present

   Promoted to Director of Retail Operations for the United States

   Maximized operations serving as business consultant to owners of Athlete s Foot franchise stores; 32 franchise owners, 85 stores, with annual volume exceeding $50M in Midwest and Northeastern states

   Leader who supported new and existing owners in real estate selection, merchandising, and store opening procedures

   Demonstrated excellent communication skills; facilitated business reviews for owners addressing sales, margins, inventory turns, and profitability

   Built strong working relationships with key vendors; aided owners in procuring new accounts and optimizing account levels

 

General Manager                                                                                                                00/2005 C 00/2007

Dick s Sporting Goods ▪ Buford, GA

   Served in various positions including District Leader in Comparative Sales, District Warranty Sales Leader, and District Leader in DSG Credit Card new account openings; member of Key Items Selection Group

   Increased productivity and revenue growth while managing an 83K sq ft. store with annual sales volume in excess of $20M; accountable for P&L management, reduced shrinkage, and improved annual margins for two consecutive years

   Demonstrated exceptional leadership and personnel management qualities; effectively supervised nine sales managers and 100+ hourly employees

 

General Manager                                                                                                                00/2003 C 00/2005

Golfsmith Golf and Tennis ▪ Kennesaw, GA

  Member of New Store Development and Merchandising Team who expertly directed business operations for this big box specialty store; administered store volume which generated $8+M annually; compiled monthly and quarterly P&L results

   Top store for shrink results and profit margin improvement; #1 performing store in Company credit card new account openings; achieved highest rank in performance of comparative sales dollar and percentage gain

   Displayed strong leadership and personnel management skills; participated in recruitment, training and direction of 20 team members including sales and assistant managers

 

Regional Footwear Sales Manager, Central Region                                                             00/2001 C 00/2003

The Sports Authority ▪ Atlanta, GA

   Streamlined daily business operations while providing support to six district managers and supervising and coordinating training for 25 store managers and their teams; oversaw annual sales of $50+M

   Launched new store department layouts and planograms, and improved merchandising standards; analyzed daily and weekly sales results for the region

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Previous Employment                                                        

General Manager, Finish Line ▪ Atlanta, GA                                                                                   2000 C 2001

Recognized as District Manager and Regional Manager of the Year, 2001

Store Manager/Minority Owner, The Athlete s Foot ▪ Marietta, GA                                                 1996 C 2000

Successfully directed sales team and daily business operations; increased sales each year of tenure

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Professional Affiliations                                                 

Member, The Athlete s Foot Franchise Advisory Council  are these all current memberships?

Member, TAF Goods Selection Committee ▪ identifies which vendors and products are approved

Member, Global Franchise Group POS Committee ▪ assist in planning for franchise Point of Sale System

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Education                                                                            

General Studies, Georgia Perimeter College ▪ Atlanta, GA                                                             1996 & 1997

General Studies, Kankakee Community College ▪ Kankakee, IL                                                      1995 C 0000

 

Any other seminars or Professional Development to list?

0000 xxxxxx xxxx , xxxx , xxxxx 00000
(xxx-xxx-xxxx
abc@xyz.com

 

 

 

 

[Date]

 

 

 

[Attention Line]

[Organization s Name]

[Address Line 1]

[Address Line 2]

 

Dear [Insert Name]:

 

This letter and the enclosed r sum are an expression of my interest in seeking a rewarding position as [Operations Manager] within your organization. I bring 15+ years of valuable experience which makes me an excellent match for your advertised position.

 

You will gain a dedicated and motivated individual who can communicate well with all levels of the organization. I am able to inspire others to achieve common goals and create innovative solutions to complex problems. Expertise in daily business operations, retail management, financial analysis, strategic planning, personnel management, and exceptional customer service are some of my strengths.

 

I would appreciate the opportunity to meet with you to discuss how my skills and background might fit in with [Organization Name s] current and future needs.  Please do not hesitate to contact me for further information or to arrange an interview that best suits your schedule.  Thank you for your time and consideration.

 

Sincerely,

 

 

 

Justin Gorman

 

Enclosure