yyyyyy x. yyyyyy

(xxx-xxx-xxxx • abc@xyz.com

 

 

performance-focused customer service leader specializing in driving business growth, building solid teams, providing world-class customer service, and cultivating a strong brand image with superior quality eager to offer 11+ years of proven experience toward maximizing an employer s success.

 

profile of qualifications

 

         integral leader who excels at optimizing business productivity, company well-being, and client satisfaction.

         excellent communicator who seamlessly interfaces with all levels of business representatives and clientele.

         ambitious self-starter who plans, delegates, and manages teams within high-pressure environments.

         out-of-the-box thinker who demonstrates superior attention-to-detail and sharp analytical abilities.

 

key areas of expertise

 

high-volume sales                                                 staff development                                         process improvement

call center operations                                          workflow prioritization                             regulatory compliance

relationship management                                  team building / training                            customer / client relations

 

professional synopsis

 

loan consultant

 

        utilized broad scope of industry and professional services knowledge toward analyzing client needs to acquire loans to meet short- and long-term financial plans, along with evaluating key credit worthiness.

        coordinated flow of information between parties while concurrently maintaining effective working relationships between customers, escrow officers, banks, account executives, and account managers.

        negotiated best rates and prices for borrowers, and prioritized core tasks to meet deadline adjustments.

 

customer service coach / leader

 

        maximized bottom-line results by selling diverse products and services within competitive markets, including training, managing, and mentoring a top-performing sales team in handling large-scale call volume.

        contributed strong interpersonal relations abilities toward resolving escalating customer complaints.

        improved business operations by monitoring calls and providing feedback to team members, facilitating proper coaching and guidance to optimize staff development, and composing and delivering evaluations.

        ensured sbc and cpuc policies were followed at all times to attain seamless compliance processes.

 

education & professional development

 

associate of science in business management                                                  mira costa college, oceanside, ca

customer service & sales training                                                                                                             sbc, san diego, ca

 

technical summary

 

microsoft office suite • sword systems • boss systems • point systems • internet applications