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yyyyyy x. yyyyyy

(xxx-xxx-xxxx • abc@xyz.com

 

 

profile of qualifications

 

results-focused retail management professional eager to offer over 11 years of progressive sales, team building, and customer service experience toward driving an employer s success. top-performer with the ability to make decisions which reflect positively on business productivity, corporate well-being, and customer satisfaction.  excellent communicator who can build loyal teams with low turnover rates.  expert at cultivating a strong brand image with high standards in quality and service.  ambitious self-starter who can handle multiple assignments within deadline-driven environments and proficiently streamline organizational processes to increase efficiency.

 

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key areas of expertise

 

retail sales management              team building                     customer service                customer flow analysis             operating expenses

training / development                 advertising support            visual merchandising           loss prevention                         cash handling

 

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career highlights

 

         spearheaded departmental growth from a #14 nationwide ranking out of 30-plus stores to achieve a #2 ranking in volume.

         recognized by executive-level corporate management for generating most improved sales in comparison with previous years.

         achieved #1 sales status storewide out of 600-plus national sales representatives to include boasting of over $2 million in sales.

         led the formulation of strategic decisions to organize loss prevention policies which supported the apprehension of over 20 shoplifters.

         successfully attained zero injuries and zero lawsuits during store management tenure.

         participated in achieving over $50 million in store sales for a leader in retail-based home improvement.

 

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professional synopsis

 

operations management

 

         applied dynamic leadership talents toward directing $20-million department operations consistent with corporate values, standards, and practices to include formulating strategic business decisions based on analysis of regular sales reports to maximize bottom-line results.

         demonstrated sharp analytical abilities toward managing all payroll expenses and store budgets, as well as overseeing comprehensive inventory management practices and completing business assessments to optimize loss prevention efforts and protect assets.

         performed all cash handling duties and completed the documentation of monetary values through solid financial management practices.

         expertly determined necessary stock levels and placed orders for various retail items in coordination with weekly sales potential, along with actively monitoring customer flow to strategically place products and generate substantial company revenue.

         played a vital role in planning and directing safety programs to reduce and / or eliminate occupational injuries and financial losses.

 

sales / customer service

 

         met and / or exceeded building materials sales goals by actively prospecting for new business while concurrently nurturing existing client relationships to include visiting customers to obtain blueprints which assisted in ascertaining specific project needs.

         utilized diverse industry and company knowledge to improve sales results, product awareness, and brand imaging.

         employed strong interpersonal relations skills to promptly handle retail customer requests and effectively resolve business challenges.

         created an appealing store environment by upholding high-quality standards to maximize individual shopping experiences.

 

team building

 

         drove business growth by recruiting, hiring, and supervising top-performing sales teams, along with creating training / development programs in coordination with corporate initiatives to guarantee consistency among store operations.

         planned and delegated employee assignments to optimize use of resources and meet key goals among 240 budgeted hours per week.

         fostered cooperative teamwork across a multitude of personnel levels to include attaining all set asset protection, expense control, and retail sales objectives.

 

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professional experience

 

sales manager, ikea, college park, md                                                                                                                                  2007 c present

assistant manager / outside sales representative, 84 lumber company, harmans / clinton, md                1998 c 2001 / 2004 c 2007

assistant store manager / zone manager, lowe s, bowie, md                                                                                                     2001 c 2004

 

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education and professional training

 

associate of arts degree, fayetteville technical community college               extensive blueprint training, 84 lumber company

 

yyyyyy x. yyyyyy

(xxx-xxx-xxxx • abc@xyz.com

 

 

 

 

 

 

 

 

date

 

 

hiring agent name

title

company name

address

city/state/zip code

 

dear__________________:

 

i am currently seeking a challenging [ insert job title ] role, and am submitting my resume for your review.

 

i am eager to offer over 11 years of progressive retail sales management, team building, and customer service experience toward maximizing your company s success.  i am a top-performer who has a history of making decisions which reflect positively on business productivity, corporate well-being, and customer satisfaction, and am confident that i can utilize my knowledge to achieve your operation s goals.

 

currently, as a sales manager for ikea, i apply my dynamic leadership talents toward directing $20-million department operations consistent with corporate values, standards, and practices to include formulating strategic business decisions based on analysis of regular sales reports to maximize bottom-line results.  within this role, i recruit, train, and develop a profit-focused team of diverse sales professionals to drive business growth while concurrently controlling labor costs though efficient employee scheduling to meet weekly traffic and volume needs.  during this time, i spearheaded departmental growth from a #14 nationwide ranking out of 30-plus stores to achieve a significantly higher #2 ranking in volume.  as this is just a sampling of my impressive background, please kindly refer to my enclosed resume for additional experience and accomplishments.

 

you will find me to be an enthusiastic leader who is skillful at building loyal teams to encourage low turnover rates, implementing targeted retail sales policies / procedures, and creating an appealing store environment through innovative interior merchandise displays.  for the sum of these aforementioned reasons, i believe i will prove to be an incredible asset to your company.

 

i look forward to hearing from you in order to discuss an available opportunity for which i am qualified.  i may be reached as indicated, and thank you in advance for your time and consideration.

 

sincerely,

 

 

 

isaiah russell

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