hr professional with expertise in business analysis, process management and business growth strategies eager to apply skills involving strategic productivity and efficiency best practices to the success of a well-positioned company. 

 

management/supervision   labor relations   productivity analyses   customer service

conflict resolution   productivity increases   policy research   communication protocols

procedural efficiency studies   mentoring & coaching   organization development   labor management / cost control

 

ø  strong analytical background with the ability to work independently on multiple projects with specialized experience in human capital development programs, information management, financial analysis and budgetary planning, tactical product branding and exposure initiatives, operational efficiency practices, conflict management and effective communication techniques, research and data analysis, strategic planning, organization development and change management.

ø  comprehensive understanding of the sales, marketing, and advertising arena due to advanced practical and academic training. 

ø  excel in defining and implementing policies, procedures and operational systems that boost productivity, efficiency and quality of the organization.

ø  competent leader and mentor who is able to create a team environment, including building collaborative relationships, training peers to perform at maximum efficiency, and the capacity to form cross-functional coalitions in order to ensure knowledge is shared across departmental lines.

ø  proven ability to adapt strong process knowledge and technical skills to diverse organization needs.

ø  technology savvy and proficient in multiple software platforms including excel, word, powerpoint as well as web-based applications. 

 

n bba c human resources management, texas a&m university

n member c society for human resources management (shrm)

customer service representative, gulf coast services                                                           2008-2009

                                                                               

  managed awards, promotions, recruitment, and retention.

  researched policies and regulations in regards to questionable issues as they applied to certain problems.

  managed the training program for new customer service representatives.

  analyzed and identified the impact of changes on the policies and procedures.

  resolve challenges pertaining to various employee program areas and responsibilities.

  prepared guidance and procedures, and coordinated implementation of such guidance.

 

service lead, gulf coast services                                                                                                                  2008-2008  

                                                                              

  prepared advice to senior management regarding the preparation and publication of various documents, such as memorandums, employee schedules, newsletters, brochures, flyers, and special reports.

  created new employee folders and files in order to ensure corporate compliance.

  processed credit card transactions as well as ensured confidentiality at all times.

 

 

 

 

 

 

yyyyyy x. yyyyyy

xxx-xxx-xxxx / abc@xyz.com

 

date

name here of recipient

name here of company

 

dear recipeint name:

recent research into company name prompted me to immediately update my resume for your review.   based on my knowledge of this company, i am very interested in interviewing for state position you are seeking. i offer years of progressive advancement in key roles in training and development, policy research, compliance and quality assurance, as well as management best practices.  i am now actively seeking a new application for my specialized background. 

 i am skilled at numerous human capital development processes including evaluation, program design, and continuous follow up to ensure knowledge retention and practice.  additionally, i have experience in management, strategic planning, executive support, implementing efficiency best practices, and various operational and administrative functions.   i am astute at developing streamlined processes that will increase operational productivity and reduce the occurrence of costly errors.  i have worked as a support expert in various forms, so i understand many functional aspects of organizational support. 

            i am an exceptionally hard worker and my peers consider me a strong team player.  my enthusiasm comes from working directly with clients and streamlining and improving processes as evidenced by my accomplishments and contributions to my past employers.  i am also capable of assimilating into a new environment easily and feel that i could quickly become part of your team.  i enjoy the chance to work directly with various departmental resources in both learning and mentoring fashions. i am selectively seeking a company who is progressive thinking and in need of a professional who can make an immediate and positive impact on productivity and processes.

            after your review of my resume, i hope you will agree that this would be a mutually beneficial arrangement.  i plan to call you early next week. at that time, i can answer questions concerning my background and experience and we can discuss the desirability of an introductory meeting.  please contact me sooner if you wish to talk before then.  i look forward to speaking with you.

sincerely,

yyyyyy x. yyyyyy