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yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx •


versatile business professional eager to contribute broad-scope administrative experience toward supporting a dynamic organization in maximizing bottom-line performance.



  • high-versatile professional offering solid and progressive administrative experience, including expertise within personnel development, business operations and client support capacities.
  • adept at developing and maintaining detailed administrative and procedural processes to reduce redundancy, improve accuracy and efficiency, and achieve organizational objectives.
  • skilled at blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques.
  • apply sharp problem-solving proficiencies, intelligent business acumen, and cost-effective strategies, along with exceptional written and verbal communication skills, to any professional environment.
  • familiarity with human resources functions, including personnel records maintenance, employee evaluations and staff training.
  • demonstrate strong abilities in handling multiple projects simultaneously, meeting tight deadlines, and working in a fast-paced professional environment.
  • proven ability to maintain the highest levels of confidentiality and upholding the ethical standards of the legal profession.


professional experience


branch administration/financial services representative ii nevada federal credit union                      2009-present

  • sharp business acumen and experience in managing broad scope of operations, from loan interview/processing and opening new accounts to conducting member transactions and cross-selling credit union products/services.
  • actively serve as key member of first map coaching team, providing one-on-one training for new employees.


central operations research records assistant nevada federal credit union                                              2005-2009

  • strategically investigated and resolved complex transaction questions and customer issues on behalf of numerous branches and corporate departments.
  • consistently ensured delivery of quality customer service vital to sustaining and growing clientele base.


member services representative ii nevada federal credit union                                                                  1998-2005

  effectively handled a broad range of administrative operations, including processing loan applications, answering multi-line phone system, conducting monthly audits, and training new employees.

  received the ambassador of courtesy award and the highest mystery shop award.


member services representative hawaii federal & state employees federal credit union                          1992-1998

  tasked with handling large amounts of cash and financial reports, ensuring complete confidentiality.


senior clerk stenographer department of parks & recreation                                                                            1992

  responsible for typing daily memos, maintaining daily mileage worksheets, tracking personnel vacation/sick leave benefits, and balanced ledgers/accounts.


concierge supervisor ritz carlton mauna lani                                                                                             1990-1992

  • facilitated client-focused, service-oriented environment vital to maximizing customer satisfaction and retention.


supervisor of concierge services hyatt regencey waikoloa                                                                        1988-1990

  • actively served as key member of team responsible for opening new hotel, including new employees training, preparing all correspondence and resolved guest complaints.


professional education

associates degree in hotel operations kapiolani community college                                                     1988


front office procedures certificate american hotel & motel association

food & beverage management certificate american hotel & motel association


certified ira specialist certificate in quality service

yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx •










hiring agent name


company name


city/state/zip code




i am currently seeking a challenging career opportunity in a [insert job title] capacity and am submitting my resume for your review.  in advance, thank you for your time and consideration.


as demonstrated in the accompanying resume, my professional qualifications include experience in personnel development, business operations, administrative support, and client service capacities. an examination of my credentials will confirm that i am a skilled professional who thrives in a challenging work environment. i am driven, independently motivated, and results-oriented. i enjoy a challenge and work hard to achieve success. it is my practice to operate within a strict conduct of professionalism and integrity with my clientele. to complement this background, i offer dynamic communication, organization, troubleshooting, and relationship management skills.


as an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  i am confident that i could be a valuable asset to your company, and look forward to interviewing with you in the near future.








yyyyyy x. yyyyyy

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