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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000



~ Dedicated Human Services Professional seeking an opportunity where exceptional program management, administrative, and staff leadership expertise will provide an immediate and positive impact to the employer. ~


Qualifications Profile


         Excellent academic credentials and an outstanding blend of strategic planning, critical thinking, communication, outreach, and problem-solving skills.

         Offer significant experience in human and health services roles encompassing child welfare and support, substance abuse counseling/treatment, crisis intervention, and family services.

         Highly skilled in P&L accountability, client assessments, case management, relationship-building, reporting/documentation, and driving quality assurance and compliance,

         Maximize positive outcomes by establishing linkages for clients with community agencies and resources.

         Combine polished leadership and team-building talents to train, develop, motivate, mentor and manage highly productive personnel.

         Excel in inspiring and empowering individuals to improve coping skills and achieve self-reliance; proficiency in dealing with people from all walks of life.


Professional Experience


Policy Studies Inc., 1999 to Present

Client Relationship Executive, Western Region            (2006 to Present)

         Cultivate, nurture and maintain effective client relations among Health and Human Services programs in Western Region.

         Drive regional growth by extending contracts with existing clients, delivering consistently superior customer service, and ensuring contractual expectations are met or exceeded.

         Partner with sales and marketing team in drafting customized client solutions, responding to Requests For Proposals (RFPs), identifying win themes, and evaluating submitted proposals. 

         Spearheaded efforts to expedite accounts receivable from 60 to 41 days, significantly improving cash flow. 

         As an integral member of senior leadership team, provide critical guidance, support, and direction on company strategy, policy, and initiatives.


Vice President, Voluntary Paternity Programs              (2002 to 2006)

         Applied dynamic leadership talents toward steering planning, development and implementation of full-scope program administration inclusive of assessment, data analysis, quality assurance, performance monitoring, outreach, training, and paternity document processing.

         Steadily and successfully expanded division from four statewide programs to nine statewide programs, more than doubling revenue from $2M to over $5M.

         Proactively analyzed and streamlined operations to increase net margins by 15%.


Continued ►




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Professional Experience continued


Regional Manager, New Hire Services              (2001 to 2002)

         Drove new hire reporting throughout six states for government program requiring employers to submit newly-hired employee data to designated agency to identify persons owing child support or those defrauding welfare, unemployment insurance and workman s compensation programs.  

         Diligently assessed program effectiveness to explore areas for improvement and ensure compliance with performance standards and program criteria.

         Leveraged strong communication and interpersonal skills to foster and maintain cooperative relationships with employers.


Education and Outreach Director, Arizona Paternity Program  (1999 to 2001)

         Formulated strategic plan to educate professionals who work with expectant mothers, unwed parents, and families about laws, benefits and options for paternity establishment.

         Compiled and delivered customized educational presentations and outreach materials to appropriate agencies and community services.

         Proficiently educated and trained birthing facility personnel, AHCCCS (Arizona Health Care Cost Containment System) providers, and staff from insurance companies, welfare offices, and other social service organizations.

         Exercised sharp analytical thinking abilities to scrutinize program data and assess results.


Prior Background:


Public Program Analyst Infant, Child Communication Program (grant position),

Arizona State University,  1998 to 1999


Case Manager / MSW Intern, Child Protective Services, 1997 to 1998


Day Treatment Coordinator / Residential Counselor, Parc Place Adolescent

Treatment Center, 1993 to 1997


Education & Training


Arizona State University:

         Master of Social Work ~ Emphasis in Policy, Program Planning and Administration

         Bachelor of Social Work


Child Welfare Specialization Certificate

Situational Leadership C Blanchard Institute

Speed of Trust C Covey

Leadership the Challenge C Kouzes & Posner

Miller Heiman-Strategic Selling




Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000









Hiring Agent Name





Dear _________________:


Are you seeking an enthusiastic, hard-working, and determined <insert job title/position> to support your organization in achieving established objectives?  I am currently exploring new opportunities, and am interested in joining your team.  To acquaint you with my qualifications, I m submitting my resume for your review.  In advance, thank you for your time and consideration.


In addition to a Master s Degree in Social Work, I bring to you solid experience in the human services arena, proficiency in program planning and implementation, and an exemplary blend of public speaking, community relations, strategic planning, and leadership skills. To complement these qualifications, I offer an unwavering commitment to optimizing program success, ensuring regulatory compliance, and maximizing quality control which is paramount in social services and public healthcare. 


As a member of your leadership team, I will consistently exhibit an exceptional commitment to achieving and surpassing defined goals.  I am eager to meet with you to discuss how my qualifications support your current and forthcoming needs, and welcome the opportunity to interview at your earliest convenience.


Professional regards,




Yyyyyy x. yyyyyy

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