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yyyyyy x. yyyyyy

(xxx-xxx-xxxx •



results-driven professional eager to offer 15+ years of cross-functional case management, conflict resolution, counseling, program development, and team building / training experience toward optimizing an ethical employer s success.



profile of qualifications


         top performer who identifies, coordinates, and delivers solutions-driven social services in alignment with individuals needs.

         integral leader who provides responsible services based on organizational and local, state, and federal standards of practices.

         excellent communicator who establishes nurturing relationships with individuals of varying cultural and economic backgrounds.

         proficient multitasker who plans, prioritizes, and manages diverse social services within deadline-oriented environments.

         ambitious self-starter who seamlessly works with individuals and groups to maximize attainment of set goals.



key areas of expertise


multi-facilities management           team building / training             case / records management                client / business relations

individual / group counseling     program / goal development     qualitative / quantitative reviews      on-site visits / follow-ups



professional synopsis


case manager / coordinator ii

catholic charities, houston, tx                                                                                                                                   2003 c present


         utilize broad scope of industry and professional services knowledge to support targeted resource attainment for high- and very high-risk international youth, including designing and disseminating documents to gather data and provide services to minors.

         drive program growth by recruiting, training, and managing top-performing staff in 2 agency homes toward achieving goals.

         interface among physicians, psychologists, therapists, teachers, and psychiatrists to maximize care and support of youth, along with advocating for special counseling sessions (i.e. sex offender classes) and adapting life skills curriculum to meet basic needs.

         support reunification processes with u.s.-based family members by expertly completing suitability assessments and follow-up services for international youth housed in ice detention facilities, including providing training on acculturation to u.s. life.

         contribute strong communication abilities toward leading weekly youth meetings to teach public speaking and advocacy, along with providing guidance and training of international staff on basic care and facilitating productive team development efforts.

         optimize legal processes by maintaining contact with attorneys to complete paperwork and testifying in court as required, including liaising among local trafficking resources, seeking referrals, and completing essential assessments and documentation.


director emergency services for the homeless

samm ministries, san antonio, tx                                                                                                                                       1998 c 2002


         strategically steered emergency services for adults, families, and children by networking with local and state agencies, conducting weekly meetings with collaborative organizations and key personnel, and actively seeking new grants / funding.

         led decision-making for 2 facilities, along with initiating positive program changes for adults to seek and maintain transitional housing and unemployment, working with va staff to support veteran needs, and arranging for special housing circumstances.

         guaranteed compliance with all city, state, and county inspection requirements, maintained appropriate safety precautions (i.e. security teams, alcohol / drug testing), and ensured proper referral and follow-up for diverse alcohol- and drug-related issues.

         effectively communicated with fbi, u.s. marshals, local police, ems, and fire departments, as well as area media as necessary.


director conflict resolution program

neighborhood development organization, san antonio, tx                                                                              1995 c 1998


         applied dynamic leadership talents toward directing a start-up program to reach out to gang members and families and instruct individuals about conflict resolution, including initiating searches for street kids to participate in non-violent training groups.

         spearheaded life skills and conflict resolution resources for federal housing residents, schools, and west side-based communities.

         provided 1:1 mediation between gang members and extended families, along with visiting individuals to present program features.


additional leadership, case management, & instructional roles held prior to 1995





bachelor of arts in public administration & spanish (dual major)                                         our lady of the lake university


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