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yyyyyy x. yyyyyy
6000 Boca Raton #C0000 xxxxxx xxxx , xxxx , xxxxx 00000 (xxx-xxx-xxxx
abc@xyz.com
Client-focused, quality-oriented professional offering several years of successful Customer Service experience in technology-driven Telecom industry; eager to contribute this background toward supporting the employer in maximizing business performance as a key team member
yyyyyy x. yyyyyy
Profile of Qualifications
Ø Excel in defining and addressing customer needs to optimize satisfaction and loyalty
Ø Dynamic strategic planning, prioritization, organization, and multitasking abilities crucial to ensuring productivity, efficiency, quality, and achievement of stringent deadlines
Ø Exceptional verbal and written communication skills; effectively interface with clients, vendors, management, and peers in order to achieve goals
Professional Credentials
A+ Certified ~ Network + Certified ~ MCP (MS XP & Windows Server 2003) Certified
Areas of Expertise
Applications: MS Office, Centest, Procomm
Operating Systems: MS XP, Vista, Server 2000/NT/2003
Additional Technology: Cisco 1700, 2600, 2800, 7500 & 7600 Routers, Alcatel-Lucent DACSIV, Tellabs TITAN 5500 & 532L, CAC M13 Widebank, and Adtran, Netvanta & Other CSU/DSU equipment.
yyyyyy x. yyyyyy
Professional Experience
Integra Telecom - Kent, WA 2006-2008
Service Assurance Tech II
Provided superior customer service vital to sustaining and growing business in effectively working with both customers and vendors to promptly address installation and repair issues; steadily and rapidly progressed with company, promoting 3 times in recognition of exceptional performance and contributions to operations
Proficiently provisioned and troubleshoot translations in DMS, G9 and 5ESS switches and provisioned data and transported network elements in fast-paced, time-sensitive setting
yyyyyy x. yyyyyy
Education
Certificate, Information Technology, Capstone Career College, Tacoma, WA; 2006-2007
Participated in additional professional development courses
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