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Yyyyyy x. yyyyyy



 Operations / Business Development Executive

Information Technology ~ Purchasing ~ Strategic Growth Strategies


Operations ExecutiveProfessional with expertise in strategic growth plans eager to apply skills involving bottom line growth, strategic marketing plans, referral source relations, and efficiency best practices to the success of a well-positioned company. 



  Productivity Analyses

  Budget Analysis

  Efficiency Planning

  Team Building


  Data Collection & Research

  Overhead Decreased

  Communication Protocols

  Strategic Development



  Mentoring & Coaching

  Bottom Line Increase

  Labor Management / Cost Control

  Financial / P&L Review



Qualifications Profile


Ø  Strong analytical background with the ability to work independently on multiple projects with specialized experience in human capital development programs, information management, financial analysis and budgetary planning, tactical product branding and exposure initiatives, operational efficiency practices, conflict management and effective communication techniques, research and data analysis, strategic planning, organization development and change management.

Ø  Excel in defining and implementing policies, procedures and operational systems that boost productivity, efficiency and quality of the organization.

Ø  Competent leader and mentor who is able to create a team environment, including building collaborative relationships, training peers to perform at maximum efficiency, and the capacity to form cross-functional coalitions in order to ensure knowledge is shared across departmental lines.

Ø  Proven ability to adapt strong process knowledge and technical skills to diverse organization needs.

Ø  Technology savvy and proficient in multiple software platforms and applications.     





Functional Competencies  


Ø  Excel in defining and implementing policies, procedures and operational systems that boost productivity, efficiency and quality of the organization.

Ø  Implements software development life cycle policies and procedures.

Ø  Able to reduce IT costs for organization through in-depth knowledge of efficiency best practices.

Ø  Manages and supports multiple projects.

Ø  Manage relevant procurement and contracting activities, including solicitation processes, evaluation, selection and contract issuance.

Ø  Establish and maintain procurement and contracting systems and processes that ensure effective program ability to source and deliver quality goods and services.

Ø  Employ rigorous standards to ensure fairness, integrity, transparency, effective competition and best value for money in procurement and contracting activities.

Ø  Ensure full compliance and application of standard procurement and contracting rules, procedures and best practices.




Key Operational/Management Achievements


Ø  Assisted in growth from $1.3M organization to $2.5M by designing and executing numerous growth strategies, notably an extensive restructuring of the IT infrastructure.  (TBS)

Ø  Started in October 2001 as an Operations Manager and was promoted in May 2003 to VP of Operations. (TBS)

Ø  Successfully managed the year 2000 conversion for all IT systems. (UNIPAC)

Ø  Developed and implemented disaster recovery plan. (UNIPAC)

Ø  Directly assisted with opening as well as determining needs and capabilities of St. Paul office. (UNIPAC)

Professional Career Track


Vice President of Operations, TBS Office Automations                                                        2001-Current


  Primary responsibilities include comprehensive management of all aspects of operations including full P&L management, administrative oversight, training and development, labor control, and expansion efforts.   

  Manage and lead team of approximately 35 employees to achieve monthly, quarterly, and annual financial goals. 

  Responsible oversight and fiscal management of $2.5 million annual budget. 

  Conduct full range of HR tasks including hiring and firing for company.

  In charge of all contract negotiations for company.

Class Instructor - Netware, Globe College and Minnesota School of Business                      2000-2002


  Primary responsibilities include instruction of various IT topics to diverse student population as well as designing creative knowledge retention methods.     

  Instructed students regarding Netware principles as well as developed extensive class curricula.

  Developed and graded tests and held class counseling sessions for students looking for career advice or needing additional class help. 

IT Network Administrator, UNIPAC Service Corporation                                                          1998-2001


  Primary responsibilities included extensive oversight of multiple technology projects key to the continued viability of the operation.

  Supported up to 150 employees on-site ranging from Servers, desktop PCs, and phone systems including PBX, voicemail systems, and call center IVR.

  Negotiated business contracts with suppliers such as DELL, HP, Qwest, and MCI for services. 

  Met weekly with executive management to discuss department requirements of each area. 

Earlier Experience


- Customer Service Specialist, Norwest Student Loan Corporation




Academic & Specialized Training


n Bachelor of Arts C Sociology, Macalester College

n Graduated C Project Management for IT Professionals Training, CompuMaster

n Volunteer C Career Guidance Counselor, Cottage Grove Resource Center


Justin Butler

xxx-xxx-xxxx /


Operations Manager

Best Efficiency Practices C Staff Leadership C Problem Solving







Recent research into COMPANY NAME prompted me to immediately update my resume for your review.   Based on my knowledge of this company, I am very interested in interviewing for STATE POSITION YOU ARE SEEKING. I offer several years progressive advancement in key roles, most recently as Vice President of Operations for TBS Office Automations.  I am skilled at all phases of planning, supervising, and execution of efficiency and productivity strategies.  I am particularly skilled at productions and revenue increases, working directly with all departmental resources, scheduling and process tracking, directing and leading staff, understanding project plans and specifications, and problem solving with minimal impact to the overall operation.

  I have worked as a technical expert both in training and managerial roles so I am accustomed to integrating into various cultures and environments. I am experienced at managing others as well as developing and implementing best practices models to increase efficiency and thus completion of projects on time and on budget.  I offer several years of formal training and education as well as progressive advancement within companies due to excelling at responsibilities and making significant contributions the projects to which I am assigned. 

            I am an exceptionally hard worker and my peers consider me a strong team player.  My enthusiasm comes from working directly with products and streamlining and improving processes as evidenced by my accomplishments and contributions to my past employers.  I am also capable of assimilating into a new environment easily and feel that I could quickly become part of your team.  I enjoy the chance to work directly with various departmental resources in both learning and mentoring fashions. I am selectively seeking a company who is progressive thinking and in need of a professional who can make an immediate and positive impact on productivity and processes.  Further I am open to discussing relocation if this should be a requirement.

            After your review of my resume, I hope you will agree that this would be a mutually beneficial arrangement.  I plan to call you early next week. At that time, I can answer questions concerning my background and experience and we can discuss the desirability of an introductory meeting.  Please contact me sooner if you wish to talk before then.  I look forward to speaking with you.



Justin Butler



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