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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

Phone: (xxx-xxx-xxxx

abc@xyz.com

 

Dynamic Management Professional eager to contribute extensive supervisory, human resources, and technical experience toward supporting the employer in optimizing performance.

 

Qualifications Profile

 

         Significant experience in managing broad-based HR functional areas inclusive of staffing, training, orientation, appraisals, conflict resolution, and performance recognition.

         Highly skilled in employee relations and motivation, facilitate smooth communication between staff and senior management, and expedite workflow to attain organizational objectives.

         Resourcefully analyze, develop and execute administrative and operational policies and procedures to streamline operations, optimize efficiency, and control costs.

         Extremely versatile with an exemplary ability to quickly master new roles, environments, software, and responsibilities.

         Proactively foster workplace diversity and steer strict compliance with regulatory criteria.  

         Display a collaborative work ethic, strong communication skills, and a superior level of adaptability, initiative and self-management.  

 

Professional Experience

 

SBC Southwestern Bell, Richardson and Dallas, TX, 2004 to 2005

Manager, DSL Unbillables        (2004 to 2005)

         Applied dynamic leadership talents toward hiring, training, orienting, directing, supervising, and counseling up to 20 management personnel for DSL Unbillables department.

         Reviewed and decisively approved or rejected vacation and/or sick leave requests.

         Relied upon proven technical acumen to swiftly resolve PC problems, install and configure new programs, and enable access to various programs.

 

Manager, Central Office (CO) Operations          (2001 to 2004)

         Resourcefully formatted and standardized Network Reliability, Service Results and Project Management websites as cohesive and user-friendly product.

         Exercised excellent organizational skills to effectively automate retrieval, formatting, and updating of data, post CO outage, maintenance costs and workload measures to intranet, and conduct regular and in-depth analysis of operations.

 

Manager, Technical Analysis C RCMAC             (2000 to 2001)

         Provided critical technical support for RCMAC (Recent Change Memory Administration Center).

         Developed, launched and administered Texas RCMAC website.

         Demonstrated proficiency with numerous systems to accelerate service order flow.

 

Continued

 

 

Yyyyyy x. yyyyyy ~ Page 2 of 2

 

Professional Experience continued

 

         Scrutinized flow-through data from various systems and maintained findings in Excel.

         Championed efforts for team to significantly reduce erroneous trouble ticket flow to RCMAC.

         Handpicked as ISO E-documentation coordinator, tasked with building and maintaining five-state RCMAC E-documentation web site.

         Functioned as ACD application administrator and point of contact.

         Collaboratively implemented RQT/TRM use achieving minimum disruption and maximum output.

         Partnered with staff spanning 13 states to establish and maintain major outage notification of the MARCH operating system vital to monitoring and minimizing negative impact on customer.

         Reliably maintained crucial employee attendance and performance appraisal information in access database.

 

Manager, RCMAC         (1999 to 2000)

         Directed, motivated, and supervised up to 20 Line Translations Specialists in daily RCMAC call center operations.  

         Led team in efficiently formatting and inputting service order information into DMS switch via MARCH and troubleshooting service order problems.

         Supported HR department by training, orienting, coaching, evaluating and managing staff, validating timesheets, and authorizing vacation/sick leave.

 

Southwestern Bell Telephone Company, San Antonio, TX/Oklahoma, OK, 1996 to 1999

Manager, MARCH DBM

         Skillfully formulated UNIX shell scripts to automate various manual tasks.

         Tested Southwestern Bell products and services through MARCH system, tested Telcordia MARCH OS generic upgrades, and maintained awareness of system changes with MARCH interfaces.

         Fostered, nurtured and maintained strong relationships with vendors.

         Provided tier II hotline support to internal clients.

         Rolled-out MARCH releases across 8 domains throughout all five states two to three times per year, and documented procedures for site managers.

 

Additional Experience includes role as Volunteer Victim Advocate at The Turning Point Rape Crisis Center.

 

Education

 

B.A. in Psychology (in progress), University of Texas at Dallas, expected graduation May 2010

 

Technical Expertise

 

Microsoft Office (Excel, PowerPoint, Word, Access, FrontPage)

 

SQL, Cold Fusion, Dreamweaver, HTML, JavaScript, SAP

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