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yyyyyy x. yyyyyy                                         

23951 lakeshore blvd., #0000 xxxxxx xxxx , xxxx , xxxxx 00000

(xxx-xxx-xxxx

abc@xyz.com

 

career objective                              

results-driven director of marketing & admissions and mba candidate eager to contribute dynamic communication, presentation, and relationship management skills towards actively supporting an established nursing care / assisted living facility in optimizing financial and operational performance

profile                                                

ø  offer more than eight years of progressive experience within the nursing care industry, with expertise in marketing, admissions, human resources, and accounting

ø  facilitate a client-focused, service-oriented environment vital to maximizing resident satisfaction and retention

ø  effectively apply excellent communication skills towards developing rapport with patients and their families; clearly explain individual bills to avoid collections

ø  demonstrated ability build, train, and lead top-performing support teams; strong knowledge of employment paperwork, payroll, and orientation procedures

ø  successfully identify and capitalize on opportunities to penetrate and develop markets; build long-term business relationships with community organizations and referral sources

ø  accurately manage a/p, a/r, medicaid accounts, coinsurance collections, and patient billing histories; experience driving software conversion and technical upgrade initiatives

ø  notary public

 

~ key achievements ~

  • achieved 43% increase in admissions at lakewood senior health campus as director of marketing & admissions
  • in recognition of substantially improving commercial coinsurance collection rates, promoted to resident fund coordinator at harborside healthcare
  • evaluated existing systems and introduced process improvements, streamlined aging report, and simplified account management procedures at parma care center
  • solid record of maintaining deficiency free status in every position throughout career

education                                           

studies towards mba, cleveland state university, cleveland, oh                                               anticipated completion 2010

 

bba, cum laude, ursuline college, pepper pike, oh                                                                                                    2008

professional experience                

director of marketing & admissions, lakewood senior health campus, lakewood, oh                                      2/08 c 6/09                                       

         effectively steered a broad range of marketing, hr, insurance management, and financial administration functions to continually increase admissions and boost profitability while maintaining superior resident retention rates at this assisted living, independent living, and skilled nursing facility

         developed and implemented multi-tiered marketing plans; cultivated relationships with key referral sources, coordinated special events and fundraisers, created community awareness campaigns, and facilitated planning committees

         served as primary contact for prospective and newly admitted residents and their families; conducted campus tours, visited hospital patients prior to transfer, provided knowledgeable and friendly support throughout the admissions process, including clarifying financial obligations and levels of care provided

 

business office manager, parma care center, parma, oh                                                                                  5/07 c 1/08

         ensured timely and accurate billing and payments on all medicaid, hospice, and private pay accounts; maintained general ledger, trained and oversaw support staff in posting cash, performed collections duties, and worked closely with medicaid case worker on application approvals

 

resident fund coordinator, harborside healthcare, beachwood, oh                                                                11/04 c 4/07  

         proficiently oversaw all aspects of financial administration and the collection of revenues; coordinated budgeting, assisted families with billing and issue resolution, secured payment from commercial coinsurance companies as necessary, and actively tracked census counts, patient billing, and daily cash flow

         served in an hr capacity responsible for new employee orientation, conducting background checks, and  assisting personnel with health insurance and benefits matters, as well as payroll and wage distribution processes

 

receptionist / human resource assistant, manorcare mayfield, mayfield heights, oh                                      2/01 c 11/02

         responded to a high volume of time-sensitive calls regarding medical procedures, performed administrative functions to support nurses, and assisted newly hired staff with paperwork

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