qualification summary

results-oriented, passionate office administration and legal support professional efficient in creating and maintaining a positive flow of work by utilizing what resources and facilities are available to maximize efficiency consistently. plan by prioritizing client, staff, and organizational requirements. consistently maintain and monitor client expectations to fulfill organizational requirements.

 

relationship building / client services / office administration / document control

legal assistance / business administration

vendor relations /teambuilding & leadership

 

microsoft office, word, excel, powerpoint, access, internet, and keyboarding (95 wpm).

career history

 

rice & rice attorneys at law, valparaiso, in

signer, document creation, and trust administration, 08/2007 c present

• utilize strong organizational and document preparation skill to define and produce documents for trust and other legal functions.
• generate document status reports to easily and efficiently track project progression.
• assist clients with understanding the content and legal jargon included in various documents prior to signing to prevent any miscommunications or unconscionable acts.

 

advanced fiberglass pools, llc, toledo, oh

administrative operations manager, 05/2007 c 08/2007

• completed the necessary paperwork for registering organization as an llc and filed associated forms.
• analyzed financial activities of establishments or departments and provided input into budget planning and preparation processes.
• consulted with managers and other personnel to resolve problems in areas such as equipment performance, output quality, and work schedules.
• evaluated employees' job performance and conformance to regulations and recommended appropriate personnel action.
• implemented corporate and departmental policies, procedures, and service standards in conjunction with management covering calendar maintenance for sales and installations, payroll, invoicing, accounts payable, balancing and reconciling all company accounts, advertising, and marketing.
• reviewed records and reports pertaining to activities such as production, payroll, and shipping to verify details, monitor work activities, and evaluate performance.
• supervised the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures.

 

precision magnetics, llc, valparaiso, in

customer service specialist, 01/2005 c 01/2007

• performed a variety of client management functions including overseeing the prompt resolutions of customer complaints, addressing internal corrective action requests, and preventative action request. 
• interacted with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
• handled administrative functions including file management, data entry, research, statistical analysis, and basic magnetic trend analysis.
• ensured customers remained satisfied by consistent and quick tracking of purchases and balanced organizational goals by recording sales and quotes.
• collaborated with purchasing department to verify necessary materials and hardware remained on hand; tracked inventory and shipment daily.

 

jenny craig weight loss, merrillville, in

program director, assistant manager, 03/2004 c 01/2005

• assisted clients in identifying their current needs regarding weight management and explained program features that best benefited them.
• initiated follow-up phone contact with clients to monitor progress and sold products and program options to clients based on their individual needs.
• managed payroll and consultant scheduling and hours; consistently reached 100% of sales objectives each month with client acquisition 70% by phone.

 

hampton inn & suites, valparaiso, in

front desk attendant, 11/2004 c 06/2005

• accommodated hotel patrons by registering and assigning rooms to guests, issued room keys, transmitted and received messages, and kept records of occupied rooms and guests' accounts.
• confirmed reservations, and presented statements to and collecting payments from departing guests.
• completed professional development courses in supervisory duties and leadership.

 

additional experience

telepage communication systems, customer service specialist/inside sales, 11/2002 c 01/2004

cato corporation, sales associate, 11/2001 c 11/2002

maurice s, sales associate, 01/2001 c 09/2001

valparaiso hospice care, medicinal and dietary assistant, 01/1997 c 12/2000     

education

 

bachelor of science in business administration, currently attending

valparaiso university, valparaiso, in

 

business administration

washington state community college, marietta, oh

• relevant courses: management, psychology, and interpersonal communications and a 10-week leadership program.

affiliations

• member of the sife organization at valparaiso university and involved in my church.