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yyyyyy x. yyyyyy                                         

0000 xxxxxx xxxx , xxxx , xxxxx 00000


career objective                              

results-driven sales professional eager to apply superior business development, account management, and strategic marketing skills toward actively supporting the employer in optimizing sales and profits


ø  offer solid experience in sales, customer service, business development, and project management, with expertise in increasing revenues and bottom-line profitability

ø  demonstrated ability to provide excellent service for existing customers while expanding sales pipeline; manage key accounts, develop niche markets, and administer major contracts resulting in high-revenue transactions

ø  effectively prospect, secure, and retain diverse, geographically dispersed account base; assess and address client-specific needs by coordinating cross-functional teams

ø  successfully identify and capitalize on opportunities to penetrate and develop highly competitive markets; proactively monitor industry trends and developments

ø  strategically plan and coordinate workflow and human resources for optimal coverage while containing labor costs; train and direct top-performing support teams

ø  dynamic communication, presentation, negotiation, and relationship management skills; strong practical experience in tele- and video-conferencing

ø  sharp technical proficiencies including ms office (word, excel, powerpoint, outlook), siebel financial services 7.5, and lotus notes


~ key achievements ~

  • generated more than $10m in revenue on a single john hancock account
  • consolidated departmental shipping budget to achieve substantial cost savings for john hancock
  • recognized for exceptional performance at john hancock and granted the service excellence award and two quality service-thank you awards

professional experience                

replacement analyst, john hancock financial services, boston, ma                                                     2007 c present

  • successfully manage more than 1,000 domestic and international accounts in line with corporate standards and federal regulations; work closely with clients, brokers, firms, and 100+ financial institutions
  • train, supervise, and delegate assignments for up to 20-member team responsible for driving business development efforts
  • play an integral role in quality review and departmental preparation for audits; introduce preventive measures and internal controls to ensure regulatory compliance
  • track inventory levels and manage daily reporting to senior management


general contractor, global plastering, rockland, ma                                                                            2001 c 2007     

  • expertly planned and completed major projects for more than 100 clients; consistently completed projects on time and under budget
  • developed project-specific approaches, prepared work schedules and plans, coordinated construction teams, and oversaw all day-to-day activities
  • cost-effectively directed procurement and inventory management functions


data capture / researcher, tufts health plan, norwell, ma                                                                     1997 c 1999

  • diligently and efficiently reviewed insurance claims for accuracy and to determine appropriate payer responsibility; partnered with other departments to resolve outstanding issues


b.a. in management of science, bridgewater state college, bridgewater, ma                                         2007



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