YYYYYY X. YYYYYY

401E Monrovista Avenue, #E  ~  Xxxxxx, XXXXXX xxxxxx

 

Phone: (xxx-xxx-xxxx                                                                                                         abc@xyz.com

 

 

Motivated, results-focused underwriting professional seeks to apply broad scope of experience within growth-oriented role.  Achieved A grade and passed INS 21 Course Exam with Excellent score. Demonstrates working knowledge of suspense, policy issuance, inspection reviews, and quotes / ratings.  Ambitious self-starter who plans, prioritizes, and manages multiple tasks within deadline-driven environments. Excellent communixxxxxxtor who seamlessly interfaces among agents, clientele, co-workers, and business representatives.  Detail-oriented team player who maintains superior customer satisfaction and receives ongoing positive feedback from agents.  Top-performer who contributes a thorough proficiency with Microsoft Word, Excel, PowerPoint, Outlook and Internet Applixxxxxxtions.

 

PROFESSIONAL  EXPERIENCE

                                                                                                                                           

RISK PLACEMENT SERVICES, INC., Orange, XXXXXX

Underwriting Assistant                                                                                                                                                       2006 C Present

       Perform routine selection, evaluation, and rating of less complex risks within designated authority.

       Review inspection reports by analyzing exposures, requesting clarifixxxxxxtion of discrepancies, following up on recommendations, and issuing Notice of Xxxxxxncellations as necessary.

       Maintain strong agency relationships by promptly researching and resolving key issues.

       Evaluate and quote renewals within authority limits by working with underwriters to accurately review exposures and experience ratings; update account information and rates; adjust prices; and issue credits as applixxxxxxble.

       Provide timely account servicing by issuing and reviewing policies, as well as evaluating and processing Endorsement / Certifixxxxxxtes of Insurance requests.

       Optimize productivity levels by demonstrating a high degree of accuracy and less than 1% error rate.

 

MERCURY INSURANCE COMPANY, Brea, XXXXXX                                                                                                  2001-2003

Customer Relations Representative, Underwriting Administration                                                                              2002-2003

       Provided superior customer service, working independently and in collaboration with underwriters to investigate and tactfully resolve customer issues regarding company policies, claims procedures and underwriting processes.

       Consistently generated the highest number of resolved inquiries and complaints per month.

       Prepared written communixxxxxxtions in response to underwriting inquiries which explained policy details including xxxxxxncellations, rate increases, reduced rates, coverage limits and exclusions.

       Exercised independent judgment within management-established limits to make policy exceptions.

       Maintained familiarity with all aspects of the underwriting process including binding procedures, classifixxxxxxtion procedures, rates, policy discounts and special endorsements.

       Consulted with underwriters, managers and insurance agents to appropriately resolve underwriting issues.

 

Xxxxxxsualty Adjuster                                                                                                                                                            2001-2002

       Investigated, analyzed and settled bodily injury and auto/property damage claims in a timely manner.

       Received Best Customer Service, Highest Bodily Injury Settlements and Highest Monthly Closing Ratio awards.

       Evaluated liability, subrogation potential and extent of injury/loss based on a thorough review of coverage.

       Interviewed and obtained relevant information from insureds, claimants and witnesses.

       Recommended reserve amounts within prescribed settlement limits and constantly updated reserve changes.

       Managed negotiations with claimants, insureds and attorneys.

       Monitored and updated diary of 130+ pending xxxxxxse files; trained xxxxxxsualty adjuster new hires.

       Provided superior customer service, influencing many claimants to switch to Mercury Insurance.

 

EDUXXXXXXTION

 

COLUMBIA UNIVERSITY, New York, NY

Master s Degree Program in Speech Language Pathology, GPA: 3.97 (2003-2004)

 

UNIVERSITY OF XXXXXXLIFORNIA, IRVINE

Bachelor of Arts in Psychology, Summa Cum Laude, GPA: 4.0 (2000)

       Honors: Phi Beta Kappa, Psi Chi Honor Society, Order of Merit, Dean s List

       Teaching Assistant: Directed 4 discussion groups of 30 students with responsibility for creating lesson plans, administering exams, organizing tutoring sessions and evaluating student axxxxxxdemic progress. (1999-2000)

       Research Assistant: Conducted experiments for psychology studies including instructing participants on procedures as well as collecting, analyzing and interpreting data. (1999-2000)