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yyyyyy x. yyyyyy

657 4th ave. nw #0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx •



versatile business professional eager to contribute broad-scope client service experience toward supporting a dynamic organization in maximizing bottom-line performance.



  • offer solid and progressive office management experience, including expertise within personnel development, business operations and administrative support capacities.
  • over 5 years of experience in client-focused industries focused on delivering world class customer service.
  • consistently ensured delivery of quality customer service vital to sustaining and growing clientele base.
  • strong background in healthcare administration and organization, recognized for exceptional skills in employee training, insurance processing and client/patient management.
  • adept at blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques.
  • apply sharp problem-solving proficiencies, intelligent business acumen, and cost-effective strategies, along with exceptional written and verbal communication skills, to any professional environment.
  • adept at developing and maintaining detailed administrative and procedural processes to reduce redundancy, improve accuracy and efficiency, and achieve organizational objectives.
  • demonstrate strong abilities in handling multiple projects simultaneously, meeting tight deadlines, and working in a fast-paced professional environment.
  • dynamic communication, presentation, organization, and relationship management skills.
  • technically proficient in microsoft office suite, appointmentspro and documed.


professional experience


new patient coordinator physicians neck and back clinics                                                     2008-present

  • effectively manage all insurance-related operations for two high-volume clinics, from checking eligibility, obtaining benefits and tracking referrals to requested referrals, adjuster authorization and processing.
  • successfully train and direct staff on npc processes/operations while drafting emails and editing department handbook on behalf of entire company.
  • strategically schedule high-volume appointments to maximize use of time and resources while meeting client needs.


administrative medical assistant physicians neck and back clinics                                               2005-2008

  • sharp business acumen and experienced in managing broad scope of administrative operations, from scheduling appointments for clinic of over 600 patients and handling high-volume phone lines to training new employees in fd duties and researching educational topics to be presented to all employees.
  • actively collaborated in the editing and proofing of department handbook and md dictation using documed.
  • responsible for handling all insurance functions, including requesting program authorization from insurance companies and wc adjusters, filing reports and processing insurance payments.
  • managed a broad range of accounting operations, including balancing petty cash, processing checks, collecting copay, and scanning charge sheets to billing office.
  • efficiently handled all aspects of new patient check-in/processing, from initial paper work to new chart preparation.


art department secretary brigham young university                                                                     2004-2005

  • responsible for a broad range of administrative activities, including hiring models, scheduling appointments, drafting/editing documents, answering phones, and handling files.


professional education



bachelors of science in english in creative writing brigham young university                                    date


associates of applied science in music in vocal performance ricks college                           date

yyyyyy x. yyyyyy

657 4th ave. nw #0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx •












hiring agent name


company name


city/state/zip code




i am currently seeking a challenging career opportunity in a [insert job title] capacity and am submitting my resume for your review.  in advance, thank you for your time and consideration.


as demonstrated in the accompanying resume, my professional qualifications include experience in customer service, administrative operations and healthcare support. an examination of my credentials will confirm that i am a skilled professional who thrives in a challenging work environment. i am driven, independently motivated, and results-oriented. i enjoy a challenge and work hard to achieve success. it is my practice to operate within a strict conduct of professionalism and integrity with my clientele. to complement this background, i offer dynamic communication, presentation, organization, and relationship management skills.


as an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  i am confident that i could be a valuable asset to your company, and look forward to interviewing with you in the near future.









yyyyyy x. yyyyyy


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