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yyyyyy x. yyyyyy

2409 s 273rd st., #0000 xxxxxx xxxx , xxxx , xxxxx 00000


resume bar.jpgobjective

mba candidate focusing on accounting eager to contribute background as well as business development, client servicing and management skills toward actively supporting the employer in optimizing business performance.


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ø  offer solid knowledge of reconciling financial statements to reflect business operations, with comprehensive problem solving and strategic planning background.

ø  proficient in broad range of accounting functions, including financial review, budget analysis, depreciation, bank reconciliation, profit & loss, tax preparation, bookkeeping, cost analysis and auditing.

ø  effectively define, develop and implement targeted action plans to maximize operational productivity, efficiency and profitability.

ø  proactively train, develop and direct motivated teams and create a collaborative environment conducive to achieving high levels of employee retention and job satisfaction.

ø  dynamic communication, presentation, relationship building and problem-solving abilities.

ø  highly versatile; quickly master new roles, responsibilities, technologies, and environments.

ø  facilitate smooth communication between staff and senior personnel and expedite workflow to attain objectives.

ø  demonstrate outstanding critical thinking and active listening skills; diffuse difficult situations with tact and ease.


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ø  minimized inventory errors and significantly reduced time spent seeking missing items by creating a return merchandise authorization system to facilitate accurate inventory.

ø  optimized productivity and accuracy by designing, developing and implementing a quality assurance program to track work order errors and train staff.

ø  achieved more timely and accurate outage information for customers by creating a single format for ivr system.


resume bar.jpgeducation

master of business administration (in progress) - keller school of graduate management, federal way, wa, graduating in 2010


bachelor of science in technical management, concentration in accounting - devry university, federal way, wa, 2008


bachelor of science in literary criticism - northern michigan university, marquette, mi







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yyyyyy x. yyyyyy                                                                                                                                       page 2 of 2



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ygnition networks, tukwila, wa                                                                                                  2004-present

call center helpdesk (2007-present)

  promoted to contribute dynamic leadership skills in supporting, mentoring and motivating over 35 call center representatives, with strong focus on optimizing productivity, efficiency and performance.

  consistently meet and/or exceed call center goals by assisting reps with software and new policies/procedures implementation, playing an instrumental role in the development of top performing team members.

  conduct comprehensive compilation, review and analysis of reports to support senior management.

  minimize system downtime by applying critical thinking and problem solving skills toward troubleshooting network connectivity and printing issues.

call center team lead (2006-2007)

  innovatively designed, developed and implemented a targeted quality assurance program to track representative errors, integral to effectively training and coaching staff.

  created broad range of training materials to ensure staff members are properly educated on proper billing policies and procedures, including full course framework and comprehensive examination.

  promoted timely delivery of outage notifications to customer base by developing a single ivr format.

billing support specialist (2004-2006)

  reduced inventory errors and achieved a more timely response to inventory inquiries by designing return merchandise authorization system.

  applied advanced communication skills toward acting as first point of contact in responding to customer inquiries, troubleshooting problems and signing up new accounts for services.


21st century scientific, inc., coeur d'alene, id                                                                           2001-2004
sales associate (2002-2004)

  successfully contributed to business development by using proactive prospecting techniques to generate new customers.

  proficiently wrote press releases and other marketing materials, as well as proactively support the proofreading and design of brochures.

  promoted superior service and exceptional customer satisfaction by promptly resolving issues and preventing escalation.

sales assistant (2001-2002)

  demonstrated exceptional multitasking and prioritizing abilities in providing full office support including generating correspondence and price listing, as well as maintaining address database and records.


additional experience


loan officer - pacific trust lending, federal way, wa

loan officer - intercapital mortgage corp, renton, wa


resume bar.jpgtechnical skills

ms word, excel, powerpoint


yyyyyy x. yyyyyy

2409 s 273rd st., #0000 xxxxxx xxxx , xxxx , xxxxx 00000










hiring agent name





dear _______________________________:


i am currently exploring new opportunities, and am interested in joining your team.  to acquaint you with my qualifications, i m submitting my resume for your review.  in advance, thank you for your time and consideration.


as illustrated by the accompanying resume, i have a comprehensive background in business development, operations management and strategic planning.  from leading high performance teams and facilitating superior client servicing to reducing operating costs and streamlining workflow, i have continually excelled in maximizing performance as a dynamic leader.  i excel in identifying and resolving inefficiencies, introducing solutions instrumental to boosting performance and strategically utilizing resources to generate optimal results.  to complement my experience, i am currently pursuing a master of business administration and i offer a bachelor of science in technical management, with a concentration in accounting.


as a member of your team, i will consistently exhibit a strong commitment to quality and a dedication to playing a large role in achieving and surpassing goals.  i am eager to meet with you to discuss how my qualifications support your current and prospective needs, and welcome the opportunity to interview at your earliest convenience.


professional regards,




yyyyyy x. yyyyyy



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