career objective

enthusiastic team player with sharp customer service and administrative support skills eager to contribute to the success of a progressive organization

profile

ø  offer strong experience facilitating a client-focused, service-oriented environment vital to maximizing customer satisfaction and retention; solid team leadership, staff training, business analysis, and operational support experience

ø  efficiently carry out administrative functions including document preparation and review, data entry, and complex filing; generate reports instrumental to senior management and provide executive-level support

ø  successfully manage large volumes of critical information; review, update, and maintain databases

ø  demonstrated ability to perform multiple concurrent responsibilities in fast-paced settings; strong attention to detail and emphasis on accuracy

ø  dynamic communication, presentation, and relationship management skills; superior time management and organizational abilities

ø  proactive team player equally effective in independent and collaborative environments

ø  strong technical proficiencies including microsoft office (word, excel, access, powerpoint, outlook)

professional experience

jpmorgan chase, queens, ny                                                                                                                 2006 c present

head teller

• provide excellent customer service and manage teller line in a high-volume, deadline-driven environment; efficiently resolve potential issues and customer escalations
• monitor teller stations and oversee large transactions, currency transfers, cash balances, vault records, cash supply, and inventory of negotiable instruments; supervise daily closing procedures including balancing each station
• train and lead new, recently transferred, and veteran tellers in all aspects of job duties, selling strategies, and bank policies and procedures; administer formal performance evaluations and provide ongoing guidance
• ensure compliance with all laws and regulations, as well as bank standards
• granted award for securing the most customer deposit account referrals

 

queens general hospital, queens, ny                                                                                                          2004 c 2005

medical billing / receptionist

• accurately updated client accounts and patient files, compiled daily cash receipts, and produced reports
• applied strong understanding of hospital needs towards coordinating patient scheduling, responded to customer requests and inquiries, and followed up on patient discharges

 

~ additional experience ~

blue star yoga, queens, ny                                                                                                                     2000 - present

volunteer

• expertly support business operations, provide administrative assistance, and respond to inquiries from existing and prospective clients
• created and continued to maintain ms access-based purchasing database, manage inventory, and coordinate retreats, conferences, training courses, and other special events

education

st. john s university, flushing, ny                                                                                                                          2008

bachelor of science in business administration, finance minor c 3.5 gpa

 

 

 

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hiring agent name

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dear__________________:

 

i am currently seeking a challenging career opportunity as a insert specific job title and am submitting my resume for your review.  in advance, thank you for your time and consideration.

 

as demonstrated in the accompanying resume, my professional qualifications include four years of experience working in a busy jpmorgan chase branch as head teller, where i m responsible for performing a wide range of duties including training and supervising other tellers, resolving escalated client issues, approving large transactions, and ensuring compliance with all regulatory standards.  i excel at applying my depth of knowledge regarding financial products toward increasing customer business, and i m adept at making customized recommendations for a diverse client base.  my unique blend of attention to detail and excellent customer service skills has consistently proven instrumental to my success.  to complement this background, i hold a bachelor s degree in business administration.

 

as an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  i am confident that i could be a valuable asset to your firm, and look forward to interviewing with you in the near future.

 

sincerely,

 

 

 

yyyyyy x. yyyyyy