accomplished manager with more than 15 years experience in the highly competitive banking industry. looking to transition back into banking after serving as an executive for a small restaurant business. possess operations management, bank teller, customer service, and middle market administration skills acquired with chase bank in new york city. has flexibility to start in a teller or customer service position in a banking environment.
nations fish emporium, queens, ny 08/1996-01/2009
oversaw daily operations and business development for a small restaurant to ensure optimal revenue generation and repeat customers.
successfully maximized profitability by devising and launching a friday lunch special that increased sales significantly.
drove increase in patronage with word of mouth referrals and innovate marketing methods.
decreased food costs by incorporating reusable containers as well as implementing a menu by order instead of preparing foods ahead of time.
supervised 5 employees and utilized motivational methods such as monthly performance incentives and awards to maximize operational efficiency as well as customer service.
chase bank, new york, ny 08/1981-08/1996
assistant manager, middle market division
partnered with all areas of operations including bank teller, head teller, customer service, international banking, and sales to identify and resolve operational conflicts.
facilitated recruiting and hiring processes and participated in interviews for potential employees to our department.
successfully achieved both immediate and long-term goals and met all operational deadlines.
york college, queens, ny
bachelor of science in business administration
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