yyyyyy x. yyyyyy 0000 xxxxxx xxxx , xxxx , xxxxx 00000
versatile business professional offering dynamic skills in operations management, team building/leadership, customer service, inspections, field technician supervision and warehousing eager to contribute to the success of a progressive organization.
ø bachelors degree.
ø over eight years of operations and team leadership experience.
ø solid background in all phases of technical installations, maintenance and service.
ø record of progression to assignments of increasing authority and responsibility.
ø knowledgeable in all facets of branch coordination.
ø demonstrated competence in fiscal control, scheduling and customer service/relations.
ø adept in administrative procedures, policies and data entry.
ø skilled in coordinating with multiple vendors.
ø designated for critical branch management assignment due to outstanding performance.
ø proficient in warehousing and inventory control.
ø facilitate personnel training and development.
ø excellent capacity in prioritization, problem solving and effectiveness in fast-paced situations.
ø well-organized multi-tasker with exceptional interpersonal skills.
ø deliver outstanding operations management on a consistent basis.
ø capability in advanced business software applications.
mastec 2001 c present
site manager, ft. worth/austin, tx (2006-present)
promoted to direct field technician supervisors and warehouse managers in overseeing satellite installation technician activities.
deliver outstanding installation/service to directv customers.
successfully resolve all installation and service issues.
monitor and control unit financial management.
achieve compliance with mastec and directv policies/procedures.
coordinate with customer care manager and warehouse manager to achieve effective operations.
track and control equipment inventory.
initiate cost control programs covering overtime, fuel consumption and cell phone usage.
orchestrate administration of on-time guarantee, average daily time to complete, average daily time to resolve and office of the president issues.
encourage effective team work and process improvement.
conduct inspections to ensure compliance with quality standards.
facilitate ongoing employee training.
successfully turned-around ft. worth office from flat revenues to net profit margin of 18%.
prior to 2006, served mastec as field technical supervisor, austin, tx, directing 20 technicians, establishing best practices and attaining top profitability status in texas/new mexico region. was assistant manager/qa manager in multiple southwest offices performing quality inspections and improving pass rate from 30% to 96%.
name of school, location
degree, major, dates
Remember: Hire Us To Write YOUR New Resume
And We GUARANTEE That If You’re Not Working In 60 Days Or Less,
We’ll Revise Your Resume, Refund Your Money,
AND Give You $50 EXTRA!