results-driven, solutions-focused, and detail-oriented team player seeking a challenging and rewarding information technology role within a dynamic and successfully progressive organization.
ø offer over 12 years of solid combined experience in executive-level operations, business-to-business relations, consulting, and organizational support roles, including extensive expertise within financial planning, systems analysis / administration, process improvement, training / development, and client relations capacities.
ø present an established record of formulating strategic business plans, implementing operational technology changes, and delivering successful process enhancements to increase overall organizational efficiency.
ø adept at creating and implementing best practice methodologies and continuous improvement programs to achieve strategic and cost-effective alignment with overall corporate goals.
ø demonstrate profitable client-oriented needs analysis and successful interpersonal relationship-building techniques to achieve outstanding operational results.
ø contribute precise problem-solving proficiencies, sharp troubleshooting abilities, and excellent written and verbal communication skills to any professional business environment.
ø capable of staying focused and maintaining a calm and objective demeanor in fast-paced, high-pressure situations while exhibiting a consistently commendable work ethic.
~ key professional certifications and computer skills ~
microsoft certified systems administrator on microsoft windows server 2003 (mcsa)
microsoft office (word, excel, powerpoint) / lotus 1-2-3 / wordperfect / dbase / html / web design
microsoft windows 95 c 2000 / xp / macromedia dreamweaver / citix metaframe / microsoft networking microsoft windows 2000 server / microsoft windows 2003 server (active directory) / as400 / exchange linux / easylender / calix point / empower software / internet applications
director of operations
ø successfully oversee the daily operations of a dynamic non-profit organization, medical clinic, and dental office, as well as maintaining responsibility for all executive-level decision-making, operational goal setting, and general administrative activities.
ø demonstrate exceptional supervisory skills in managing essential office personnel, including motivating employees to achieve optimal business performance and delegating tasks to allow individualized work-related confidence while ensuring the completion of all organizational goals.
ø foster solid teamwork across a multitude of personnel levels, while concurrently empowering associates to make decisions to reflect positively on overall organizational well-being.
ø perform all necessary information technology support, including medical billing, practice management software tasks, pc server installation / maintenance, and multi-side networking, among others.
owner / operator
ø dynamically performed the start-up, development, and realization of a successful independent consulting firm which provides various business clients with essential information technology support activities.
ø actively work for numerous organizations on a regular basis, such as efficiently assisting a local community healthcare network with a large-scale electronic medical records and wan project.
ø contribute up-to-date technological support and sharp troubleshooting abilities toward the resourceful and seamless assistance of operational needs, including email solutions, network setup, and website creation.
senior loan officer
ø strategically built critical local realtor networks and professional relationships vital to driving operational sales growth, along with proactively expanding all previous client referrals to guarantee continued organizational success.
ø concurrently performed various professional activities toward single-handedly ensuring the optimal operation of a large, high-volume financial center, including overseeing all necessary mortgage consulting, loan processing, administrative support, and maintenance of exceptional levels of customer service / client relations at all times.
ø recognized as a #1 volume producer within a specified business territory during entire employment.
systems administrator / assistant controller
ø optimally oversaw a network infrastructure consisting of three servers and over 100 desktop computers within a highly profitable automotive dealership, including performing necessary technological instruction to employees regarding successful pc operations and utilization of proprietary applications.
ø accurately and efficiently utilized superior technical skills to repair, maintain, and install desktops, laptops, printers, and windows 2003 / exchange servers for organizational use.
ø handled all necessary network security and technology assets control, along with creating, implementing, and maintaining a dynamic company web site, email server, wireless and gigabit networks, and internet t-1 line.
ø actively assisted company comptroller and office management personnel with various accounting duties as necessary, such as deprecation schedules, inventory control, and miscellaneous operational support activities.
business analyst / systems administrator
ø effectively compiled all essential sales information for performance evaluations within a high-profile budweiser distributor, including providing relevant sales data and operational support for over 10 area supervisors.
ø maintained responsibility for analyzing and preparing accurate sales reports and inventory data for executive-level management, along with organizing quarterly reports, compiling all special corporate-based projects, and assisting various personnel with corporate research projects.
ø successfully trained and developed a high-quality sales staff regarding all vital product information and interrelated sales data to achieve new business opportunities for continued marketplace presence.
ø efficiently repaired and maintained office-based desktop computer systems, including installing all new pcs, troubleshooting server and network issues, supporting over 25 thin client devices, and overseeing initial operations of all network drops and wireless devices.
assistant banking center manager
ø successfully supervised a highly-skilled staff of six within a fast-paced financial center, including overseeing comprehensive banking compliance with all federal and corporate regulations.
ø accurately balanced the center s main vault, as well as efficiently handling all necessary operational functioning and monetary supply of bank-based atm machines.
ø proactively marketed and sold various financial services to existing and future customers, including profitably assisting clients with necessary investment and savings strategies.
ø prepared essential loan documentation for consumers, along with performing all required loan closing activities to maintain a seamless and organized financial process.
master of business administration
louisiana state university in shreveport
bachelor of science in accounting
louisiana state university in shreveport
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