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yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000


productive, quality-oriented team player eager to contribute exceptional business/administrative operation skills toward providing quality remote customer service through virtual office support, data collection/database administration, proactive communications, and proficient computer operations


                                areas of expertise                              


data entry/pc operations                      clerical/general office               customer service

project management                              supervision                               documentation

accounts payable/receivable                finance/investing                      inventory control

fundraising                                           training/instruction                    phone communications            

strategic planning                                 organization                              time management                    


technical proficiencies:           ms word, excel, access, powerpoint and outlook

established home office:         windows xp, printer, fax, high-speed internet, and telephone


                           professional experience                         


contract assistant, self-employed                                                                                    2005-present

  effectively provide quality administrative support in broad scope of functions ranging from accounts payable, accounts receivable and tax preparation to appointment scheduling, inventory control and fundraising

  additional background as elementary school assistant and private investor in money markets

administrative assistant/receptionist
, gmac                                                                       2005-2007

  efficiently created and managed high volume of client files vital to supporting business operations


customer service representative, aaa of mi                                                                        2003-2005

  oversaw team calls for emergency roadside service department and ensured customers received quality service through prompt dispatch of service

  proficiently managed customer membership renewals

  actively supported travel department by responding to client inquiries regarding travel services as well as processing and distributing online triptiks® (proprietary interactive trip planning tools)


administrative/legal support, compulit                                                                                2001-2002

  applied sharp clerical skills toward performing data entry and coding, imaging and archiving confidential legal documents for computerized litigation support firm clientele


customer service representative/telemarketer, olan mills portrait studios                            1996-2000

  successfully generated business through proactive outbound phone marketing

  efficiently coordinated customer appointments and proof reviews and processed sales transactions

  demonstrated solid administrative support skills in assisting with employee payroll time sheets



university of phoenix online campus

bachelor degree, general studies; in progress


additional undergraduate studies

central piedmont community college, nc

grand rapids community college, mi



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